*** is a well known customer, and has had issues with this product We have always done our best to resolve his issues in a timely manner, and this is no exception The items in question are out of warranty, however we are more interested in trying to keep *** happy than with the terms of the warranty To that end, I spoke with *** today and reached a resolution with him We will provide an additional units to him at our manufacturing cost of $each, as well as providing an additional transmitter unit at no charge *** indicates this will be an acceptable resolution for him, and I have also reached out to him via email to confirm this I will post the email chain here to confirm once it is available
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
*** is a well known customer, and has had issues with this product We have always done our best to resolve his issues in a timely manner, and this is no exception The items in question are out of warranty, however we are more interested in trying to keep *** happy than with the terms of the warranty To that end, I spoke with *** today and reached a resolution with him We will provide an additional units to him at our manufacturing cost of $each, as well as providing an additional transmitter unit at no charge *** indicates this will be an acceptable resolution for him, and I have also reached out to him via email to confirm this I will post the email chain here to confirm once it is available
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me.
Regards,
[redacted]