Legacy Plumbing Heating & Air

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
RESPONSE TO MESSAGE FROM BUSINESS
The issue of the complaint has been resolved, however I am responding to the message from the business.  A furnace was installed on 1-14-16.  It was agreed to install the thermostat at a later time, as it was after 7:00 p.m. when the furnace installation was completed and the techs left.  Three different appointments were scheduled with the tech to install a new thermostat, and he was a No Show each time, nor did he make a courtesy call to me with an explanation.  Yes, I did send text messages,  which I was later informed he did not receive because I used the Yellow Page phone number.  This does not excuse the no shows, since I made contact with him by phone to address my concerns and reschedule appointments.  On 2-5-16, the tech showed up an hour and 20 minutes late, to install a new thermostat.  This thermostat was not functioning correctly .  On 2-12-16, another tech was scheduled to replace the thermostat installed 2-5-16. In addition, an owner's manual, registration and warranty information had to be sent to me via FED EX, as this was not provided to me at the time of the furnace installation.  As a result from my experience, I found the customer service unsatisfactory and left me with no other choice but to file a complaint.

Please see the additional, attached Service Agreement as requested by Ms. [redacted] for her residence located on 33rd St.Thank you and best regards,[redacted]

Miss [redacted] was trying to text me from the number out of the Yellow Pages so n=
font-size: 12.8px; font-family: arial, sans-serif;">ow she's got my direct number and we put a larger screen thermostat on for Her, we also sent a quality assurance technician out to insure everything checked out good.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please continue to hold this file open.  I have recently received an adequate writing which reflects Legacy’s verbal agreement  to provide a 5-year “write no check” service agreement, which correctly includes five years of service calls (as necessary) on the new replacement tankless water heater at the [redacted] Avenue rental property, as well as a “one time per year” service on the unit.  This service, as I understand it, is to flush accumulated deposits from the unit to ensure optimum operation.There is, however, one remaining issue.  The “write no check” deal was also to include an annual maintenance an existing tankless at my residence on [redacted], for the same  period of 5 years.  I require confirmation and documentation of this aspect of the agreement.
Regards,
[redacted]

I woke up Saturday morning to find my bathtub and sinks where not draining. Since I am a renter I usually call my landlord, however I already knew that there plumber didn't work weekends. Instead of waiting till Monday I went in search of a plumber via web search. I found that Legacy plumbing was a 24 hours company, relived and a little apprehensive I called the # I was greeted by a warm friendly voice on the other end of the line. I expressed my frustration to this gentleman. Once I was done speaking he told me that he could have someone out within the hour. About a half hour later a gentleman showed up he was very professional and polite, he fixed my bathtub and sinks in a very timely manner. When he was done he asked me if he could assist me with anything else. I was very happy with the cost of this visit and would gladly recommend them to anyone in need of a plumber..

Everyone involved in the organization is Top Notch!
I stepped in a puddle 2 nights ago. The next morning I called 2 different organizations for a recommendation of a plumber located in my area. I left messages with a handful of recommendations and awaited a return response.
The next day without hearing from anyone....I contacted LEGACY PLUMBING-HEATING-AIR via the internet Yellow pages. Much to my delighted surprise, I got an actual person!
They assessed the damage and had a plan of action by the end of the business day.
Highly recommend!

As emailed to [redacted] yesterday, attached is our response to the letter dated 2/22/2016.All requested items including Invoices, Manuals and Warranties have been emailed to Ms. [redacted] as of yesterday, 3/27.The remaining items per the attached letter, item 2d will be returned to Ms. [redacted] today and item 3 will also be addressed today as it requires analysis with the tenants being present.Thank you,Legacy Plumbing, Heating & Air

I called Legacy Plumbing to fix a clogged drain and a toilet. He showed up in a timely manner, gave me several options, performed his work well at an affordable price. Very satisfied with the services and I would recommend them to everyone.

Revdex.com:I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
RESPONSE TO MESSAGE FROM BUSINESS
The issue of the complaint has been resolved, however I am responding to the message from the business.  A furnace was installed on 1-14-16.  It was agreed to install the thermostat at a later time, as it was after 7:00 p.m. when the furnace installation was completed and the techs left.  Three different appointments were scheduled with the tech to install a new thermostat, and he was a No Show each time, nor did he make a courtesy call to me with an explanation.  Yes, I did send text messages,  which I was later informed he did not receive because I used the Yellow Page phone number.  This does not excuse the no shows, since I made contact with him by phone to address my concerns and reschedule appointments.  On 2-5-16, the tech showed up an hour and 20 minutes late, to install a new thermostat.  This thermostat was not functioning correctly .  On 2-12-16, another tech was scheduled to replace the thermostat installed 2-5-16. In addition, an owner's manual, registration and warranty information had to be sent to me via FED EX, as this was not provided to me at the time of the furnace installation.  As a result from my experience, I found the customer service unsatisfactory and left me with no other choice but to file a complaint.