Legacy Landscaping

I had a postivie experience with Legacy. This was summer 2014[redacted] came out and reviewed three a poor drainage areas in my back yard. He recommended a cost effective solution that would not distrube our existing landscaping. The crew started on time, worked to complete the job on time and most of all cleaned up behind themselves. It rained hard a few days after the job was done and the drainage solution worked great. I would use Legacy Landscaping again.

Review: Snow plow driver has repeatedly pushed snow from condominiums side of street to our side of street, into parkway, parkway trees and immediately next to our driveway apron. We have asked them to stop doing this numerous times. Their response has been that they have not done anything wrong and they will not clean up the snow that they have put in our way. Today the driver aimed his plow at wife, swore at us and refused to move the snow. We need to not have the snow from across the street pushed into our area. We have no place to move our snow to and it is just rude behavior. This has been going on for the past two seasons. As stated above, we have repeatedly tried talking to the operator. He has used foul language against us and told us to call the Police if we want our situation solved. The Police have been no help. What a way to do customer service. We are shocked by the attitude of the operators of this new business. They must not want new customers.Desired Settlement: Stop pushing snow to our side of street. Clean up snow that has already been pushed to our side of street. Use better customer centered behavior.

Business

Response:

Revdex.com,

In response to Mr. [redacted]'s complaint, we have attempted to resolve the issue in several ways. First, please understand Mr. [redacted] lives on a road in which we service a condominium community on one half of the road and he, and several other residents not part of the condominium community live on the other side of the road. This road is a side street in which the city of Waukesha does not service and clear immediately. Seeing that Legacy Landscaping usually is clearing snow before the city of Waukesha makes it to this side street, we usually clear this small section of the street so the plow does not push snow back into the drives of our condominium community. The snow that is pushed to Mr. [redacted]'s side of the street is simply the snow on his side of the street, and we do not push any into his drive. Legacy Landscaping simply pushes half the snow to our condominium side of the street and half the snow to Mr. [redacted]'s side of the street as a City of Waukesha Plow Driver would do as well.