Legacy Golf Resort

Dear Sir or Ma'am,We want to express our sincere apologies for the challenges Ms. L[redacted] experiencedduring her stay here at The Legacy Golf Resort. The conditions cited are certainly unacceptable - and not in keeping with our standards. Our intenal logs reflect but one call for service from...

Ms. L[redacted]. Accordingly, our maintenance associate followed up personally on May 29.As Ms. L[redacted]' original reservation was booked through a third-party ([redacted]),we are unable to refund Ms. L[redacted] directly. Rather, we contacted [redacted] this morning, requesting a full refund on her behalf.If you have any questions please feel free to call me at ####-###-####.Sincerely, Michele A. C[redacted] General Manager