Initial Business Response /* (1000, 12, 2014/11/06) */
We were able to contact Mr***We apologized and explained to him this happened during a transition of store managementWe resolved the problem and accommodated himThrough this process we were able to retain him as a satisfied and
continuing customer
Initial Consumer Rebuttal /* (3000, 14, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Offered a credit for the value of the lost shirtI will only continue with there service until the credit is used upI will then take my business elsewhere
Initial Business Response /* (1000, 12, 2014/11/06) */
We were able to contact Mr***We apologized and explained to him this happened during a transition of store managementWe resolved the problem and accommodated himThrough this process we were able to retain him as a satisfied and
continuing customer
Initial Consumer Rebuttal /* (3000, 14, 2014/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Offered a credit for the value of the lost shirtI will only continue with there service until the credit is used upI will then take my business elsewhere