Legacy Autos

Bought a truck that started to catch on fire driving home returned for them to fix, its been a 3 weeks now and still don't have truck, asked for my down payment back and nothing, DO NOT GO HERE A TOTAL RIPE OFF! Manger is mean and will not refund me money I did not even have truck for 24hrs, its still at dealer ship.

Ive been waiting over a month for a refund that was promised to me. Val the sales manager keeps giving me a go around.
On August 21,2019 I went to legacy to finance a car, Val the sales manager was taking care of me, Everything seemed to be going well until Val noticed he made a mistake ,and believed I owed a certain amount on my car when in reality that was what was past due and the actual amount still owed was larger. We were not able to complete the process. I had given a total of 1,000 down ($800 in cash and $200 by card. He gave me the $800 in cash back and gave me a receipt stating that the $200 on the card would be given back within 7-10 business days. I waited past the 7-10 days and the reached out again and Val said HR was aware but he could not do anything until HR released the check. Today is October 9 2019, and I still do not have the refund back.

Refuse to fix A/C in a truck that I have had for less than a month. Owner stated to me " it is your truck now, it is your problem ! "
After making appt for us to bring the truck up on a saturday to have to looked at , the mechanics do not work on saturdays. Employees are extremely rude and have no consideration for others time . Elizabeth made the appointment for us to come up on Saturday and they are completely aware we live 1 1/2 hours away. They evening we pitched the truck we received. I paperwork whatsoever. I called several times to ask for paperwork, one person said the lender would send it and 2 occasions the employees stated " oh that person isn't here today ". I have made several time attempts to contact the owner and only once spoken with him and he was very rude ! Spoke over me and my husband as if we were insignificant or had no idea what we were talking about . Also the night we purchased the truck we had decided not to go they with the purchase and asked for the keys to our vehicle and they said our vehicle had already been taken to storage and they wouldn't be able to get it back until Monday ! This was before us signing any kind of paperwork ! Not to mention it was on a Saturday night and us being stuck in Dallas with no vehicle to return home in .

Best car buying experience I have ever had. I have bought a lot of cars and this was by far the best. All of the people there are awesome but my salesman John is the absolute best. I came in for a Chrysler 200 because that's what I thought I could get. He got me done in a 2016 Challenger. I'm still in awe! Thank you John David Val and Adam! You all are freaking amazing!

No sale was made and they refuse to refund me my down payment
Please read my story below that is an email I sent to them a while back- I don't recommend this place!! Listen to the 1 star reviews they steal your down payment I still have my recipe and they have yet to give me my down payment back!! There attempt was to only refund me 500$ when I gave 2500$ it's unfair to have to go through the process of court to get my money back since December!! Please don't get scammed!!!

This statement is to state no sale between *** (myself) and Legacy Autos of the 2014 Ram pick up vin***XXXXXX was made due to the fact that we went into legacy auto and financed a vehicle through the only bank I *** accepted to which is named Quality acceptance. Who denied me the loan at which I was never told of until my deferred down payment was missed( differed downpayment fraud) which the bank had no idea of because I was told to lie to the bank that the full down payment was given the agreement was only between myself and legacy there for the bank never informed legacy to reposes my vehicle on January 7 2019 when the differed downpayment was missed the truck was taken by Veronica and another women working for legacy on January 8, 2019 I was told by David I would receive my vehicle back once I went to give my remaining down payment as it was stated the vehicle may be picked up on some form he showed me while he had me in the closed room while he was also lying to me if the payment was not given on time but not repossessed by the bank I would be receiving my vehicle back at this point I was still not told no sale was made and the bank had retracted itself I was lied to and when I went to pick up the remaining of my belongings things were stolen which a report has been made with this being said I demand a refund of my down (2,500.00) payment due to the fact that I did not agree to buy the vehicle directly as a cash vehicle purchase with legacy but with and only quality acceptance. It is not fair that this is being done to many customers as I am not the only customer who has experience this also your ex coworkers have been witnesses to how much bad business is done please let me know when my refund check is ready this will be reported to the Revdex.com and other consumers will know about how your dealership operates so this does not occur to anyone else do what is right.

Two names was on contract at signing but when finance company was contacted by the purchaser only one name was on contract.
September 2018, I went to a car lot named Legacy Auto located on 2510 Electronic Ln #902, Dallas Tx XXXXX to see about purchasing a vehicle. While at the car lot for an hour, they informed me that I was denied due to being on my job a short length of time( this is what I was told). So me and my bestfriend left. Before leaving the parking lot, I received a call from the salesman( Jessica)stating that she spoke with her GM and he stated that they could work with me on getting a car. So we pulled back up in front of the car lot. When we got back in their, we was greeted by Jessica( Car salesman) and she took us in a office in the back. She walked out and came back in with her GM( Val). He asked if I had a co-signer that could go on the contract with me, I told him no at first. Then he turned and looked at my bestfriend and asked if she was willing to help me out, before she could answer, he started explaining how long she could be on the contract( which was 6 months)and then after 6 months, they would be able to take her off and just leave me( ***) on their. So after agreeing to the deal, we( *** and Denise Moore)and Jessica, went over numbers and monthly payments( which is 445.70 a month and 1000.00 down) we( *** and Denise *** signed papers and the contract. I ( ***) gave them 500.00 cash in his( Val/GM) hands, then they asked if I had insurance, I ( D.***) said no, SO then Jessica(car salesman) stated," don't worry I can get you insurance, I can get you a discount with Geico Insurance, which would get you a cheaper down payment. So I agreed. Shortly afterwards, Val/GM comes back in the office and informed us that when the finance company( quality acceptance) calls us, tell them that you put 2000.00 down at signing and not 500.00. Jessica came back and told me that the only thing I have to pay is 75.00 down for the insurance. So I gave her 100.00 for the insurance. She stated that they didn't have change to give me back, so she then stated that they would put the rest of the change towards the other half of my down payment, so I would only have to pay 475.00 my next pay day to finish my down payment. So I agreed. After signing the papers and the contract, we was told by Jessica and Val, that the car would have to stay at my bestfriend( Denise *** house for a week. So when it was time to make my first monthly payment, I called the finance company( quality acceptance) who approved the car loan. They told me(***) that I couldn't make the payment because I was not on the contract. They told me that the contract only had one name on their. They then asked me to verify the name on the account and it was my bestfriend name( Denise *** I told them that it was supposed to be two names on the contract, they stated that it was only one. So I waited until the weekend to call the car lot to see why it was only one name on the contract/car loan. When I called the car lot and asked for Jessica( the person who sold me the car) I was then told the she didn't work their anymore. So I asked to speak to finance manager, I was then placed on hold for a long time to were the phone line finally ended on their end. So on 02/04/2019 ,Denis Moore called the car lot and spoke with Val/GM to see what all we needed to put everything in my( ***) name. we ( Denise *** and ***) went to the car lot to switch everything in my( ***) name. And was told that, they couldn't because the car is only in Denise *** name, which was not the original set up or info. So then we asked for a copy of the original contract, Val/GM, stated that he couldn't give it to us and we have to wait and get it Monday( 02/11/2019), we then asked Why? Val/GM stated that the lady who works that department was not their and her door was locked to her office, when on the phone, 30 minutes prior to arriving their, we was told that they keep the files at another office location.

Car dealership advised my Co-signer to LIE to bank, reprocessed the car then are not giving me my money back for down payment or insurance.
On 1/13/2018, I went to legacy auto to purchase a car with my uncle to co-sign. I paid $500 for a down payment and $126 for insurance. On Friday the 19th, the sales rep Jessica text me that I needed to bring the car to be inspected and to receive my plates. I arrived there after work with my daughter at about 5pm. Handed Jessica the car keys for the inspection. While with the lobby Jessica asked that I join David ,the manager, in an office room. David told me that because my Cosigner did not claim the car as his own to the bank, they had to take it back immediately. He suggested that I get my Uncle to properly lie to their other bank if I wanted to get the car back in a few days. I declined, After speaking with my uncle about his conversation with David, he told me he was never given those shady instructions. I asked for my money back, Jessica told me that unless I had my paper receipt, I would have to wait 7-10 business days until they can give it back to me in full. Jessica told me today 1/22/18 that cleaning and inspection still need to be done and deductions will be made to my down payment. The car was not to be leased or rented, so there is NO reason to deduct from my $500 that was told was coming back to me in full.

While purchasing the car I paid to be added to my Uncle's insurance. Jessica told me that a refund can be made through the insurance provider. My Uncle has called his insurance company and since the car was purchased NO changes have been made, the new car was not added. Where is my $126? I called Jessica about this added issue and I was told "it is out of her hands". I believe that the dealership has pocketed that money.