LeFever Mattson Property Management

Review: I have disputed charges that I am being billed upon move out. I have requested corrections and proof from this company sinse 6-14-2013.

I am disputing charges that I the tenant have been charged upon move out, I received a break down of charges that I do not agree with. I have sent a dispute letter via fax direct to sterling point apartments on 6-14-2013 requesting corrections and proof of charges / fees it is now 8-13-2013 and I this company has yet to provide and comply. I contacted the office on 8-9-2013 spoke with [redacted] and was advised she was still trying to gather proof together to provide to me. My 1st issue is the charge for window covering amount $ 30.00 there were no missing slat / blinds in this apartment. 2nd touch up paint $ 112.50 this apartment would not have required touch up paint all the walls were washed down and a very detail cleaning was done on my behalf there is a charge for 25.00 for hole in master bedroom closet door this whole came from the apartment window being vandalized the master bed room window was broke someone thru something thru the window causing this whole, when the window was replaced this issue should have been fixed as well but maintains never came back after replacing the window. I disagree with the light cleaning charge of $ 60.00 I left this apartment spotless. last is the charges for carpet cleaning in the amount of $240.00 this is very excessive I agree the carpet would need to be have cleaning before re renting but there is no way it would cost $240.00 for a regular cleaning there was no reason for a heavy excessive cleaning throughout the apartment. I do agree with the rent charges of 467.04 and the 50.00 late fee. I have waited over two months for proof and corrections to my account, I think the charges are bogus and that's the reason for failure to provide me with information. Desired Settlement: I am requesting that the following charges for $ 60.00 light cleaning be removed, walls / paint $ 162.50, windows covering $ 30.00 repairs for $95.00 be removed and carpet cleaning be adjusted to a regular cleaning there is no way the carpet cleaning could have cost $240.00, I would like to resolve this matter I dont feel I should have had to wait two months and now try to resolve in this manner.

Business

Response:

Initial Business Response

Ms [redacted] rented a two bedroom unit at Sterling Pointe Apartments, located [redacted] Sacramento, identified as unit XX-XXX. Ms [redacted] occupied the unit, under a written rental agreement, for a total of 7 1/2 months. Ms [redacted], upon move-in, was given documents identifying how move-out charges would be calculated based on length of occupancy and items that were resident's responsibility at move-out. ("Cleaning Policy Statement")

Upon Ms [redacted] move-out the identified unit was inspected and all repairs and maintenance necessary to bring the unit to rental condition were identified and cost of repairs were estimated. Those costs were then allocated to the owner and the resident based on the documentation in the Cleaning Policy Statement and the Rental Agreement.

To specifically address the issues raised by Ms [redacted]:

Damage to blinds: There were two blind slats that had been broken off at the headrail. The blinds were turned upside down and clipped to the headrail but when the blinds were operated they fell off. Two slats had to be replaced at $15 per slat.

Paint: There were pen marks, furniture marks, other scuffs and two holes on various walls and the unit was repainted in full at a cost of $295. That cost included the repair of the two holes. The resident was charged $162.50. Management will remove the charge for one of the holes $32.50, based on the residents indication that the hole was caused by outside vandalism and management's ability to substantiate the residents claim in that matter.

Cleaning: Overall the apartment was left clean. However, the apartment was not cleaned to the condition a new resident would expect to find it in. The oven was every dirty and had to be cleaned. There was tin foil on one range burner bib that had to be cleaned. There were items left in various cabinets that had to be removed. There are picture of each of these items. Actual cost to complete cleaning of the unit was $137.40 and the resident was charged $60.00.

Carpets: The carpets had extensive stains throughout the unit. Management has extensive pictures of the flooring. Actual cost of carpet cleaning was $240.00 and the resident was charged $240.00.

The residents Security Deposit Statement will be adjusted by the $32.50 charge for the hole in the wall as indicated. The revised Security Deposit Statement, pictures, and actual invoices will be mailed to resident.

Final Consumer Response

a packet with the information and pictures was received.

Review: I have lived at this address for over 4 years. Approx late August 2013 new residents moved in next door to me. They had many people in and out all times of the day and night making all kinds of noise seem to me to be a drug house. The police came out on 3 different occasions to search their apt. There were 3 domestic violence fights yelling, screaming and hitting. The police have been called on numerous occasions, the manager has been notified both verbal and written the corporate office has been notified and yet these people are still here. I am on social security disability I have a hard time sleeping as it is I get awoke by them daily this has been going on since August. I have asked the mgmt company to put me in a hotel so I could get some rest they declined basically they told me if I didn't like it I could move. I am reaching out to you for help because per my lease agreement it states that I should be able to enjoy peace and quiet enjoyment in my home which I am not and it is a very unhealthily situation and breach of contract. They all have approx 10 people living in a one bedroom apartment. If I can't resolve this thru you I am going to the news. The mgmt mop any has no loyalty to their long time residents .Desired Settlement: I would like to be put up in a hotel so I could get rest and for all the months that I have been I would like a refund on the rent I paid this has been going on since August I pay 650 per month and it is money own the drain if I can't enjoy peace and quite in my own home

Business

Response:

Re: Complaint ID# [redacted] Filed by [redacted]

Dear [redacted]:

I am writing to you today in response to the complaint you

received regarding complaint ID#[redacted]

The resident located in the neighboring apartment home to

Ms. [redacted] moved into her apartment on October 9, 2013. Within the first

couple of weeks of occupancy the manager of [redacted] Apartments received

a complaint regarding Ms. [redacted]’s neighbor and guests regarding noise and

conduct. As per our lease agreement this was a violation and the neighbor was

given a Three Day Notice to Perform Conditions and /or Covenants or Quit. Upon

future complaints the neighbor also received Three Day Notice to Perform

Conditions and/or Covenant’s or Quit, they also on December 7, 2013 and

February 7, 2014. The situation with the noise and conduct of the resident was

not improving the Community Director of [redacted] was advised by the

management company to contact the management companies appointed attorney to ask

advise on how to handle the situation. As advised by the attorney, due to the

current six month lease the neighbor was currently finishing out, to serve the

resident with a Notice of Termination of Lease Agreement as of the last day of

the lease. The attorney prepared the notice and the notice was posted the next

day. Since that time the neighbor has neglected to pay rent and is now in the

eviction process.

It is always the expectation of the management company for

all residents to comply with their lease agreement. Unfortunately at times we

are faced with challenging residents and must take the proper legal steps to

remove the resident from the property. In past experiences as a management

company we have not had cases against Three Day notice to Perform Conditions

and/or Covenants or Quit be successful within the court system. As discussed

above, with the advice of the management company’s attorney the quickest way to

remove the resident would be the Notice of Non-Renewal.

Since this time Ms. [redacted] and the management company have

agreed upon a settlement and she understands what we have tried to accomplish

regarding her neighbor.

If you have any further questions please feel free to

contact [redacted] at [redacted]

Thank you,

Regional

Manager

LeFever

Mattson Property Management

6359 Auburn

Blvd., Ste. B

Citrus

Heights, CA 95628

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that the property management company and I have made an agreement per the court system. However, the residents are still in the apartment and show no signs of moving or packing. I was advised by the judge if these residents are still in fact occupying the unit may 1, 2014 that I am suppose to return to court and advise the judge of this. So the property mgmt company was correct in saying part of this situation has been resolved. I would like to keep this case open until these residents have fully moved from the property. My peace and quite enjoyment is still being interrupted on a daily bases, seems that is getting worse and my sleep is interrupted daily. I would like to tell you that this has been fully resolved but it has not.

Review: They failed to contact or provide me with move out inspection,made no attempt to contact me despite Having good address and telephone numbers.

I moved out 04/2012 and left forwarding address along with keys on kitchen counter as instructed by their move out inspector. They claim to have redirected keys but no forwarding address. Almost a year later I was contacted by s creditor trying to settle a Sept for almost 1800 dollars. When asked for walk out information I found most of these charges and severely exaggerated. After looking through my walk in papers I found problems that they had marked down and tried to charge me for existed before I even moved in. They took my whole deposit of 850 and now seeking more money. I have asked creditors twice for actual invoice of repairs and have received none. After sending them my walk through they adjusted charges but are still trying to pursue the test of this matter. It's been over a year and a half since I have resided there now and with that much time these issues are harder to fight. They claimed they had no way of contacting me but this is not the case. Every rental check was sent from my new address and both contact numbers they have on file have been my numbers for over 10 years. There is no reason they couldn't have contacted me to give me my invoice. Or ask about charges. Desired Settlement: Since I am not able to defend these charges and they made no reasonable attempt to contact me these issues before sending me to collection I ask the drop all charges.

Business

Response:

Business' Initial Response

We always prefer that tenants are present during the move out process. Sometimes the tenant can't take time off from work and we will do the inspection without them. We inform them that they may have a family member or other representative present if they wish, if not we will ask that they leave the keys and forwarding address and we will perform the inspection without them.

This tenant chose not to be present during the final move out and left keys in unit. In previous move outs with other tenants when they have left forwarding address information at the rental unit, the paperwork was attached to the Property Walkthrough Inspection and noted on the first page of the report as the forwarding address. No forwarding information is attached or written on the Property Walkthrough Form for this tenant's move out.

When a tenant tells me they are moving in with a relative, I tell them to put the address information in writing. I did not know that the address on the rental checks that were received during the tenant's tenancy was the address that she was moving to upon move out. The tenant was informed in the Rental Lease Agreement page 2, paragraph 6, and the Move Out letter that the Security Deposit Statement would be mailed within 21 days after move out and that if no forwarding address is provided; all correspondence would be sent to their last known address.

The account was sent to a collection agency. The agency has instructed us to have no verbal or written contact with the tenant, that the tenant needs to deal directly with them to resolve this matter. The tenant disputed the charges and we sent a letter in response to the collection agency. The agency has the entire file with receipts including final receipts for all charges.