I had my [redacted] towed to the Leete's location on Hull Street Road on Tuesday, August 9, after it suddenly shut off on the highwayI stopped in a few hours later to check in and make sure they had everything they would need from meI was told they would call me with an estimate as soon they had a chance to look at my vehicleI called at 2:15pm on Thursday August 11th to inquire about the time frame, concerned about not having a vehicle for the weekendI was told there were jobs ahead of mine that were taking more time than anticipated, and I'd be contacted as soon as they got to mineOn Friday, August 12th, I posted the timeline of events on their website out of frustration and received an email reply from Assistant Manager John S***: "Unfortunately, we have not had a chance to look at it A couple of jobs we’ve had here turned into nightmares… well someone just took a look at it and the timing belt broke So we will have to start with a timing belt and then make sure it didn’t cause any other damage I will get an initial estimate together and call you in the next few minutes My apologies for the delay."When he called, I was given an estimate of $and it was explained they would replace the water pump at the same time due to the time involved in getting to the exact location(This I knew from the same issue with an earlier vehicle)I was also told the vehicle would be ready on Tuesday, August 16thThat was the day before my birthday, so at a minimum I was relieved I'd be able to celebrate the end of SEVEN carless daysI waited until the af*oon of the 16th to inquire what time I should pick up my car, and was told...they hadn't gotten to it yet, but they hoped to get to my vehicle on Wednesday af*oon or Thursday morning at the latest- because it would be at least hours of laborI finally received a call at 3:30pm Thursday, August 18th that my car was readyDuring this call, it was casually mentioned that one of the mechanics had driven my car after the timing belt repair and noticed the A/C would hesitate when the car was idlingI was already aware the A/C compressor was on its way out, but didn't see it as a priority because my A/C had worked quite well since I bought the car in When I arrived at the shop, there was confusion over how to use the [redacted] credit card that I was approved for at Leete's and use every time I have repairsThis also happened at this location in December A manager needed to get on the phone with the representative to verify a passwordAll of this took aproxminutesWhen I was finally rung up (I believe by John S***), I asked if $was the "final" priceI was told it wasI said, "OkayI don't really have a problem with the amountIt's just the lack of communication concerning repairs, and being without a vehicle for days...." (Blank stare.) " Did you ever think of letting me know you wouldn't be able to get to it in a timely fashion, so that I could maybe have it towed elsewhere and repaired?" The reply: "Well, I think we did a pretty good job getting it in and out, considering the amount of business we had." What?! I let him know I'd be making some suggestions to management as to how they could provide better customer service in the futureAnd then, he handed me an estimate for the A/C compressor which I didn't look at for a few daysBy this time, it's 5pm so I head homeI notice a high-pitched squeal, but discounted this because I figured some fluid had gotten on the belt and just needed to dry The next morning, I start my car for work and immediately hear the high-pitched squeal (now louder) and a loud hum that seemed to shift from the driver's side to the center of the dashboardI decided to drive to work anywayOnce I got out on Chippenham Pkwy, I noticed two distressing things: my A/C was completely gone (no air whatsoever- in August); and the acceleration was dangerously sluggishI considered calling Leete's to complain- but thinking back on the shoddy customer service experience, I knew I'd somehow be at fault and giving them even more moneyIt was the state of my vehicle post-repair and the estimate for my suddenly-no-longer-working A/C ($712.64), that convinced me to buy a new carThese people will never again touch a vehicle of mine and I have warned every friend and colleague in Richmond to avoid them like the plagueGood riddance
I had my [redacted] towed to the Leete's location on Hull Street Road on Tuesday, August 9, after it suddenly shut off on the highwayI stopped in a few hours later to check in and make sure they had everything they would need from meI was told they would call me with an estimate as soon they had a chance to look at my vehicleI called at 2:15pm on Thursday August 11th to inquire about the time frame, concerned about not having a vehicle for the weekendI was told there were jobs ahead of mine that were taking more time than anticipated, and I'd be contacted as soon as they got to mineOn Friday, August 12th, I posted the timeline of events on their website out of frustration and received an email reply from Assistant Manager John S***: "Unfortunately, we have not had a chance to look at it A couple of jobs we’ve had here turned into nightmares… well someone just took a look at it and the timing belt broke So we will have to start with a timing belt and then make sure it didn’t cause any other damage I will get an initial estimate together and call you in the next few minutes My apologies for the delay."When he called, I was given an estimate of $and it was explained they would replace the water pump at the same time due to the time involved in getting to the exact location(This I knew from the same issue with an earlier vehicle)I was also told the vehicle would be ready on Tuesday, August 16thThat was the day before my birthday, so at a minimum I was relieved I'd be able to celebrate the end of SEVEN carless daysI waited until the af
*oon of the 16th to inquire what time I should pick up my car, and was told...they hadn't gotten to it yet, but they hoped to get to my vehicle on Wednesday af
*oon or Thursday morning at the latest- because it would be at least hours of laborI finally received a call at 3:30pm Thursday, August 18th that my car was readyDuring this call, it was casually mentioned that one of the mechanics had driven my car after the timing belt repair and noticed the A/C would hesitate when the car was idlingI was already aware the A/C compressor was on its way out, but didn't see it as a priority because my A/C had worked quite well since I bought the car in When I arrived at the shop, there was confusion over how to use the [redacted] credit card that I was approved for at Leete's and use every time I have repairsThis also happened at this location in December A manager needed to get on the phone with the representative to verify a passwordAll of this took aproxminutesWhen I was finally rung up (I believe by John S***), I asked if $was the "final" priceI was told it wasI said, "OkayI don't really have a problem with the amountIt's just the lack of communication concerning repairs, and being without a vehicle for days...." (Blank stare.) " Did you ever think of letting me know you wouldn't be able to get to it in a timely fashion, so that I could maybe have it towed elsewhere and repaired?" The reply: "Well, I think we did a pretty good job getting it in and out, considering the amount of business we had." What?! I let him know I'd be making some suggestions to management as to how they could provide better customer service in the futureAnd then, he handed me an estimate for the A/C compressor which I didn't look at for a few daysBy this time, it's 5pm so I head homeI notice a high-pitched squeal, but discounted this because I figured some fluid had gotten on the belt and just needed to dry The next morning, I start my car for work and immediately hear the high-pitched squeal (now louder) and a loud hum that seemed to shift from the driver's side to the center of the dashboardI decided to drive to work anywayOnce I got out on Chippenham Pkwy, I noticed two distressing things: my A/C was completely gone (no air whatsoever- in August); and the acceleration was dangerously sluggishI considered calling Leete's to complain- but thinking back on the shoddy customer service experience, I knew I'd somehow be at fault and giving them even more moneyIt was the state of my vehicle post-repair and the estimate for my suddenly-no-longer-working A/C ($712.64), that convinced me to buy a new carThese people will never again touch a vehicle of mine and I have warned every friend and colleague in Richmond to avoid them like the plagueGood riddance