Lee's Tailoring Reviews (%countItem)
Lee's Tailoring Rating
Address: 4200 Chino Hills Pkwy Ste 628, Chino Hills, California, United States, 91709
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Requested 10 shirts to be tailored on first week on January 2020, paid in advance $250 and was promised shirts to be ready in 1 week. returned 1 week after and owner said he had not completed the job because he was undergoing marriage classes. Owner promised shirts to be ready the following week, I show up two weeks later (on a saturday_and owner claims that he forgot the shirts at his riverside,ca location. But he promises to have them ready the following day (sunday) at 2 PM, to please return. I show up, called 9 times and he never came. the following week I return looking for my shirts, owner is was very arrogant and short. stated, I been busy and forgot. at this point i'm tired on his lies and tell him to ship me the shirts ASAP to my new address. Owner claims, "yes I promised i'll ship them". another week goes by and I called again, owner states " i'll drop them off for you" to which I replied how? I'm six hours away from you!. owner responds "Oh I did not see the address you left", i'll text you a tracking number when I ship them. To this date 2/1/20 I have not received the shirts.
I spoke to the consumer and will be shipping his shirts back with a tracking number.
I am rejecting this response because:
On multiple occasions business has stated the same " I will send tomorrow and send over tracking number", such as on 2/17/20 when business contacted me via phone and provided the same story saying they will do it first thing on 2/18/20. As of today close to 1600 Hours, no tracking or confirmation has been received. Also, a full refund was requested, business did not offer to provide one.