Lee's Radiator & Auto Repair Reviews (1)
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Lee's Radiator & Auto Repair Rating
Description: AUTO REPAIR & SERVICE, AUTO REPAIRING - FOREIGN, AUTO REPAIR - MOBILE, ENGINES - FUEL INJECTION SERVICE & PARTS
Address: 54 E. Thompson Blvd., Ventura, California, United States, 93001
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Review: I took my vehicle to get a smog check to this business recently. Unbeknown to me, my vehicle had an added aftermarket cold air intake that was actually installed by the dealership in 2007 when I purchased the vehicle new. The owner of the business, [redacted] or [redacted], proceeded to test my vehicle anyway knowing that it would not pass in an effort to charge me for the service which was very unethical on their part. My vehicle was tested and sure enough, it did not pass. I know for a fact that they knew it has an aftermarket intake because the hood was raised prior to the test and it was clearly visible. I was also NEVER advised that the car had failed smog as they proceeded to do business like it had. This man NEVER communicated anything to me and charged me $58.99. I was under the impression that the vehicle had passed and tried to register my vehicle. After discovering that my car had not passed smog, I went back to the business to inquire about why I was never advised that it had failed. The owner was very rude and basically told me that "it was my problem". Furthermore, I was advised that I did not qualify for the advertised "Pass or Free Retest" per their policy which was also not explained.Desired Settlement: I believe I am due a refund due to the unethical business practices and false advertisement.