What a terrible experience.......I dropped off my boat after having a bearing burn outOnce the bearing blew, my hub messed up my spindle on the axle and the axle had to be replacedThey quoted me a "Vault" axle with a week lead timeAfter week of no communication, I decided to call and get a status update on my boatI was told that they were still waiting on the axle to come inOn the Wednesday of week 4, I decided to call again and was then told that the first axle they ordered was too long, and that the replacement would be in by the Friday and my boat would be readyI returned on the Friday to pick up my boat and found out that the second axle that they ordered was too shortSince the manager, "Shane", was no where to be found, I was told that I could meet with him on the following Monday to discuss the issues they were having on my boatI returned on the Monday (Week 5) to discuss my boat and still the manager did not show upThe manager finally called me on the Tuesday saying the 3rd axle had been installed and my boat was readyAfter weeks of waiting for my boat and axles later, it was finally readyAfter telling them that I expected some sort of discount for them being severely late on the job completion and lying to the customer about why the job was taking so long, he proceeded to claim that I only wanted something for free and all that he could offer was half off the labor ($40) and an apologyIf he were honest up front and told me that this job would have taken weeks to complete, I would have never dropped the boat off in the first placeIn regards to the hubs on my old axle, they were both in working condition when I dropped off the boatWhen I asked for my old axle and hubs back, they did not have the bearings to one of the hubsI highly recommend not using these people for any further business
What a terrible experience.......I dropped off my boat after having a bearing burn outOnce the bearing blew, my hub messed up my spindle on the axle and the axle had to be replacedThey quoted me a "Vault" axle with a week lead timeAfter week of no communication, I decided to call and get a status update on my boatI was told that they were still waiting on the axle to come inOn the Wednesday of week 4, I decided to call again and was then told that the first axle they ordered was too long, and that the replacement would be in by the Friday and my boat would be readyI returned on the Friday to pick up my boat and found out that the second axle that they ordered was too shortSince the manager, "Shane", was no where to be found, I was told that I could meet with him on the following Monday to discuss the issues they were having on my boatI returned on the Monday (Week 5) to discuss my boat and still the manager did not show upThe manager finally called me on the Tuesday saying the 3rd axle had been installed and my boat was readyAfter weeks of waiting for my boat and axles later, it was finally readyAfter telling them that I expected some sort of discount for them being severely late on the job completion and lying to the customer about why the job was taking so long, he proceeded to claim that I only wanted something for free and all that he could offer was half off the labor ($40) and an apologyIf he were honest up front and told me that this job would have taken weeks to complete, I would have never dropped the boat off in the first placeIn regards to the hubs on my old axle, they were both in working condition when I dropped off the boatWhen I asked for my old axle and hubs back, they did not have the bearings to one of the hubsI highly recommend not using these people for any further business