Lee Valley Tools Ltd

On 5/6/2016, a site visit was made to evaluate and take a few pictures of the job based on the customers concerns. Noticed the original supply ducting needed to be sealed with mastic at the supply plenum. A 12X12 original supply vent was disturbed during the install that caused the grill in the...

living room to come loose and hang. Both of these items were addressed immediately with the customer present. Another issue that was diagnosed is the light in the pantry area. The light fixture was taken apart to test for current and voltage coming from the light switch. Voltage was verified, at this point I mentioned to the customer it appears that the problem is in the light bulbs that burned while the ceiling was being worked on to install a supply duct. On a recorded phone call, the customer had mentioned not to worry about replacing light bulbs. He found a problem with the light switch he had installed. The final concern was that a major ceiling joist was cut during the install of a vent. Looking in the attic area, this joist does not appear to load bearing or has any roof braces on it. (Photo is available upon request) An attempt to repair or splice the 2X4 joist was made using a 2X6 piece of wood. Owner (customer) did not agree with repair. A second attempt was requested by using the same size 2X4, but a much longer piece to sit on top of the wall plate. Being that the customer doesn't arrive home till after 19:30, by 20:30 he asked the worker to leave because he needed to get some rest.                                                                                                               On 5/13/2016, at about 21:34 the customer called to inform me that he was not satisfied with any attempts. His request which he repeated three times, I'm done with Bodine Scott, send me my warranty information and he'll fix the ceiling joist. Customer said not to worry about the light; it was only a bad switch. (Second time) By %/19/2016, on a recorded conversation for clarification, the customer stated to our customer relations personnel again, don't worry about the light it was only a bad switch. its already been fix. As for the joist, didn't like the repair made, he will get someone else to fix it.  Don't worry about it. Our customer relations personnel asked and offered help once again. Also if he would like for us to help him reqister the equipment warranty for an additional 5 years at no cost. the customer just wanted to be done with Bodine Scott.                         As a company in operations for many years, we do make every effort and attempt to keep customers satisfied with a long term business relationship.                      Regards, Service Dept. / Customer Relations

Mr. [redacted], your equipment already comes with a 5 year warranty. We were offering to register your equipment for an additional 5 years on parts. The information was given to you, and the registration form is on the last page of the equipment booklet. There is a registration period of 90 days from the installation date. As for the ceiling joist, no one said it wasn't important. This particular section is not load bearing, meaning it is not shouldering or supporting the structural weight of the roof. The light fixture in the pantry area was checked and taken apart to verify proper voltage going into the ballast and coming out. The wiring coming from the attic is two black wires, tied with two red wire connectors. When voltage was confirmed, the fixture was ruled in good working order. As we demonstrated this to Mrs [redacted], she said just leave the switch off with the blue tape over it so no one would turn it on until the light bulbs were replaced. Mentioned to her if the fixture was damaged, we were prepared to replace it. Ultimately, it was only your switch. For our customer relations department to say we would like to keep you as a customer is true, only you kept repeating, " I am done with Bodine Scott." In closing, " Pacify " yes we were doing our best to keep you calm, and to restore peace in a civilize manner. As stated previously we do make every effort and attempt to keep customers satisfied with a long term business relationship.        Service Dept. / Customer relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My refund was deposited back to my credit card by [redacted].  Thank you for helping me resolve this matter.  If I need to do anything else to finalize this, please let me know.
Regards,
[redacted]