Lee Spa Nails

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] A refund would be preferred due to the tension in the environment from my previous complaint and amount of time exhausted in the environment with pregnancy Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.] A refund would be preferred due to the tension in the environment from my previous complaint and amount of time exhausted in the environment with pregnancy.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com spoke with the owner of the business who explained that the color she picked was different when it was actually applied because nail color shows up differently on natural nails than it does on fake nails. He said that he would be happy to redo her nails at no cost to her, or to refund the cost...

of the work that was done.

Review: Called and spoke with manager regarding unsatisfied gel manicure, and scheduled an appointment for repair (not enough coats were applied causing nail chipping within 5 days; gel nails are advertised and personally experienced to last at least 2 weeks - month). Upon arrival, increased volume of customers developed causing a delay of my appointment by 1 hour, while soaking acetone on my nails throughout this wait. I am 5 months pregnant, being in this atmosphere is not healthy hence my confirmed appointment. Upon completion, the same results occurred of non matching color compared to advertised model; technician stated he had been instructed to apply 3 coats and he could not do anything further. After speaking with management he stated I should have been told the color would not match exactly due to a fake nail versus a natural nail; this had not occured/been communicated in english. Also, a mass amount of the Chinese language was spoken without any direct communication to myself nor a greeting upon my arrival after initially calling to file a formal complaint to the manager. I would not recommend this salon due to its unfriendly customer service, false advertisement of colors, undurabile products, and inability to properly satisfy customer complaints. A total of three hours were wasted as well as $35.Desired Settlement: A refund of $35.

Business

Response:

Revdex.com spoke with the owner of the business who explained that the color she picked was different when it was actually applied because nail color shows up differently on natural nails than it does on fake nails. He said that he would be happy to redo her nails at no cost to her, or to refund the cost of the work that was done.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] A refund would be preferred due to the tension in the environment from my previous complaint and amount of time exhausted in the environment with pregnancy.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,