Mr. [redacted] purchased his vehicle from us on 4/13/2015 with 8 miles on it. He then had normal routine maintenance performed at 3151 miles, 5835 miles, 9119 miles, 12,243 miles. At 15793 miles we learned of the customers issue and contacted Hyundai Motor America about the concern and were advised to...
change the sensor status and reset them. We followed the recommended procedure and test drove the vehicle 20 minutes to confirm the issue would not reoccur. After the customer received his vehicle back he stated that the vehicle previously had a rock chip that was repaired and now the windshield was cracked after we test drove it to remedy his concern. We choose at this point to split the cost of the windshield with the customer. At 18,228 miles customer stated the same concern, we then repeated the same protocol with Hyundai Motor America and replaced a TPMS module, test drove and verified repair. At 19,800 miles customer retuned with same concern, we again repeated the same protocol with Hyundai Motor America and this time were advised to replace all 4 TPMS sensors. The issue we have is that we can never get the issue to duplicate when the vehicle is here. If Mr. [redacted] would like to get a refund or exchange that can only be done with Hyundai Motor of America not Hyundai of Everett. Hyundai Motor of America has informed us not to work on this issue any more unless we have the vehicle with the TPMS light on. Any other requests need to be taken up with Hyundai Motors of America.
Mr. [redacted] purchased his vehicle from us on 4/13/2015 with 8 miles on it. He then had normal routine maintenance performed at 3151 miles, 5835 miles, 9119 miles, 12,243 miles. At 15793 miles we learned of the customers issue and contacted Hyundai Motor America about the concern and were advised to...
change the sensor status and reset them. We followed the recommended procedure and test drove the vehicle 20 minutes to confirm the issue would not reoccur. After the customer received his vehicle back he stated that the vehicle previously had a rock chip that was repaired and now the windshield was cracked after we test drove it to remedy his concern. We choose at this point to split the cost of the windshield with the customer. At 18,228 miles customer stated the same concern, we then repeated the same protocol with Hyundai Motor America and replaced a TPMS module, test drove and verified repair. At 19,800 miles customer retuned with same concern, we again repeated the same protocol with Hyundai Motor America and this time were advised to replace all 4 TPMS sensors. The issue we have is that we can never get the issue to duplicate when the vehicle is here. If Mr. [redacted] would like to get a refund or exchange that can only be done with Hyundai Motor of America not Hyundai of Everett. Hyundai Motor of America has informed us not to work on this issue any more unless we have the vehicle with the TPMS light on. Any other requests need to be taken up with Hyundai Motors of America.