Lee Enterprises, Incorporated

Review: For over 2 months now I have not received our paper at all or it arrives from sometime between 9 am and 9 pm when I am supposed to receive my paper by 7 am everyday. I call the service center every week to which they don't care about the paper being late and they tell me that the delivery person is running late and it will be there. Sometimes I have to call again because it's not still not here. I have asked to talk to a manager about the issue and he never calLs back. I have personally called and left 2 voicemails for the circulation manager and he never calls back. My paper is no good to me when I receive it as the day is already done so I have cancelled my subscription and I want my wasted money back from the last 2 months. The problem has not been weather the problem is a lazy delivery person who will not wake up. The tribune would rather lose paying customers than a lazy delivery person. I had been a customer for 14 years, but never again.Desired Settlement: I wish to have a refund and I want an explanation of why the tribune chooses lazy delivery people over paying customers.

Business

Response:

The refund has been processed. The problems on this route occurred because the regular carrier was no longer delivering, so we have had to have substitutes deliver. We have now found a permanent carrier who we feel will do a good job and deliver on time. The district manager tried to contact the customer on 12/29/14, he left a message to explain situation, but his call has not been returned.

Consumer

Response:

Review: As the property owner, I have called 3 times over a course of months requesting the Pennysaver paper NOT be delivered to [redacted]. After being told 3 times it would stop, it stopped once for a week or 2. Then it resumed again. I DON"T WANT THAT PAPER DELIVERED!Desired Settlement: I don't want the Pennysaver delivered to [redacted]

Business

Response:

The Journal Times received notice on Friday November 20, 2015 of the customers desire not to receive the Penny Saver Advantage, a mailed weekly advertising product to non-subscribers at no charge to the customer. Due to the type of product, the customer will receive 2 mailings prior to discontinuing of delivery. The circulation director has left a message with the customer and will give him a local phone number should he have any further difficulties. His address will be removed from the database.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a 26week subscription via a check on October 26, 2014.

The check was cashed but we never received a newspaper. Numerous attempts to get resolution over the last six weeks has been fruitless.

Nobody from the newspaper has been able to answer questions or return emails or calls.

I have tried many times to get resolution, but again, there is no reply or acknowledgement from the company.

So, presently, I have had a subscription for over 7 weeks now and have never received a single newspaper.

The inability to even have the chance to communicate with someone over this is absurd.

The only actual people I get is when I call the phone number to subscribe, and they indicate that they have no tie in to the company at all, they just sell subscriptions to many papers.Desired Settlement: What I would really desire is a refund of the first 26 week subscription ($50) and an honoring of the 52 week subscription.

Otherwise, a complete refund would be fine and we would not need to bother with the Chippewa Herald any longer.

Business

Response:

Mr.[redacted] has received a refund. One of the problems he had is contacting the newspaper. We have no records of that until recently. He had been calling the company that sells the subscription not our offices.So we were unable to respond and fix his delivery issues.

Consumer

Response:

Review: The La Crosse Tribune has been employing an independent contractor for several months now delivering papers (on the south side of Tomah, WI) with a non-functional muffler at 4:00 AM, waking people up nearly every day unnecessarily. I have spoken with the contractor in question and left a voicemail with Tribune staff but neither care at all - the contractor disregarded my request to fix the muffler and [redacted] at the Tribune left me a voicemail claiming that the Tribune has no authority over their employed contractors. I was not aware that utilization of contractors absolved a business of any and all responsibility for those working on their behalf (in case my sarcasm does not carry through I am pretty sure that was a completely baseless claim).Desired Settlement: Either get a new contractor or a new muffler - one way or the other ceasing to cause noise violations every single morning would be just swell.

Business

Response:

The contractor has been contacted and agreed to get the muffler fixed on his car. [redacted]/Home Delivery Manager has left a voice mail for for Mr [redacted] stating the muffler would be fixed by Saturday, 12/14/13. [redacted]/District Manager who works directly with the contractor has verified that the muffler was fixed on 12/11/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint Detail