Leavenworth Accommodations

Worst customer service. Penny has 1 response or everything. We'll look into it. But never does. They will not post negative reviews.
They manage the Harlin Haus. Lots of malfunctioning appliances and security issues, missing window locks.
Avoid any property managed by Leavenworth getaways or Istay.com

This company is owned by bill and penny may. Run don’t walk from these people are crooks. Ask for referrals and all you get are employees. Never dealt with more dishonest people in my life. They just keep changing the name for the company. Ask anyone at the chamber of commerce in Leavenworth about William May .

Upon our arrival Wednesday evening everything looked good, we dropped our bags and took the dog out for an evening stroll. Weary from our long day’s travels and our walk through town we headed back to the hideaway to settle in for the evening and this is where things went south…As we settled in and everyone picked their rooms we decided it was time for my two children to go to bed for the evening. They got cleaned up, said their goodnights and eagerly retreated to their room. A moment later there was quite the commotion as they called us in to see their bed. When the old, dank comforter was turned down we saw to our disgust that the blankets and sheets were covered in human and animal hair, dirt and stains! I immediately grabbed my camera and began taking pictures while ensuring our children that we would make it better and that the management of the Condo would certainly make this right for the rest of our trip. We found one set of “fresh” linens in the master closet and headed to their room to get them changed. When we stripped their bedding the disgust only worsened; the mattress cover was also hairy, and dirty and the pillows under their covers were yellow with god knows what kind of stains! From this point on our kids refused to take their clothes off because their “bed was gross”! We started to look through the remaining rooms and to our disgust they were all terrible! On our first night in town, we spent until after midnight laundering enough sheets to cover all the beds for the evening. Hoping to cleanse our minds decided that a shower was in order for all, however we didn’t find much better news in there. Both the master shower and the second tub were filthy and looked to be stained from years of neglect. We immediately sent a message to the Property manager with pictures hoping for a resolution the next day. Exhausted, disgusted and flat out of options we settled in to beds with only sheets to stay warm and pillows fashioned out of coats.

The next day came and went; the disappointment in our room only amplified by the lack of response to yet another message to management. When it came time to prepare our Thanksgiving meal, we learned that the “fully stocked kitchen” was rather subjective. I have seen college dorm rooms that housed a better selection of cookware, but do not fear there were 2-3 dozen wine glasses to drown away all of your disappointment…

With the second nigh to a close, we all resided to our beds adorned with just sheets as we couldn’t bring ourselves to use any of the blankets provided. The Linens were dirty, worn and tattered and we feared that they would not make their way through the wash and didn’t want to be responsible for their demise. Our family took turns trying to get some sleep on the couches, and we powered through our days in town trying to stay away from our condo for as many hours as possible. Yet another message to try and find some resolution to our lodging went unanswered so we decided to cut our stay short and gave up. We spent the night packing up our things in preparation for morning to avoid traveling in the dark over three mountain passes.

We booked a house with this Company for a home rental in September 2018 for 12/22/2018- 12/26/2018. They double booked and changed the house on us. We agreed to the change. We went there today only to find out that the double booked the house they rented to us the 2nd time. They left my family out in the cold with no place to go. We had to drive all the way back home. They ruined our family Christmas and cost us thousands of dollars because of the other activities we had planned. The contact Bill M just said sorry and offered no resolution. They act as if this is our fault and have treated us very poorly.