Learning Curves Motorcycle Saftey

HI [redacted] I feel bad that [redacted] feels like she was treated with disrespect and bikes that were not working properlyI scoured my email account and I did not receive any contact before seeing the Revdex.com complaintI am glad to offer her a complimentary class as a retake I will make sure that she has different instructors ALL of the bikes have been looked at and inspected and there was of the bikes that was was shifting a little stiffThat has been correctedWe are constantly maintaining the bikes There is a process in place that we use to keep the bikes up to par for the educational process We would love to have her come back, and make another run at motorcyclingI sent her a letter directly and she declined anything but a refund I am offering a complimentary retake or a $( or 1/2) refund There were expenses that were incurred like a full insurance package that covered her from the start of class Also $incurred that we covered for her required eCourse, that was covered by the school This is the letter that I sent her upon seeing the Revdex.com complaint: Good Morning, Ms [redacted] I have spent the morning scouring my email accounts looking for what was sent to me regarding this complaint I have not found anything Please resend what was sent to me.I am very sorry to hear of your poor experience.I just finished reading what you have written to the Revdex.com Again I am sorry to hear this news Let me know how far off I am boiling this down You were treated with disrespect by our instructors #& #and the bikes that you were given to ride were not working properly This is why you feel this is why you were asked to leave the class? I am just trying to boil down what you said in the complaint.Is a full refund the only way that this can be resolved to your satisfaction? What if I offered you to take the class over, with other instructors and a bike of your choosing, at NO CHARGE?Please let me know when you can You do have my attention now and I will do for you what I can.Thanks ahead of time for your attention to this matter [redacted] Please let me know what else I can do to help you come to a conclusion to this matter Rick _________________