We can only conclude that Ms. [redacted] is confusing our product or advertising with something from another company. LeapFrog does not, and has not ever advertised our tablets as being "drop-proof". Our tablet screens are made of glass, and like anything made of glass, the tablet screens are subject to cracking or breakage if subjected to impact. This is why optional accident insurance policies such as [redacted] are available for purchasers of tablets and smart phones. LeapFrog's products are warrantied for defects in materials or workmanship. Damages to a product due to accident, abuse or neglect are the not the responsibility of the the product manufacturer.
LeapFrog's warranty policy covers defects in material and workmanship, and excludes damages due to accidents, and more specifically, cracked screens.
[redacted]
"This warranty is void and will not apply if the product is:
Damaged by accident,...
unreasonable use, neglect, abuse, misuse or other reasons unrelated to defective materials or workmanship;, including but not limited to cracked or broken screens;"
Contrary to [redacted] claims, LeapFrog does not advertise or imply that the screen of the LeapPad tablet is unbreakable. The LeapPad tablet uses the same type of glass screen as more expensive adult tablets, and the glass may crack if subjected to impact or if the tablet is dropped. Most retailers that sell tablets offer for an additional fee an optional accident insurance warranty to cover issues such as cracked screens which are not covered by the manufacturer's warranty.
Ms. [redacted] also accuses LeapFrog of falsely advertising it's own accident insurance policy, the "LeapFrog kid-proof warranty". LeapFrog does not falsely advertise this accident insurance warranty, we stand 100% behind this program. As is clearly stated in the program terms [redacted], this accident insurance is exclusively limited to LeapPad tablets purchased directly from the LeapFrog website between October 29, 2014 and March 31, 2015. If Ms. [redacted] purchased either damaged tablet directly from LeapFrog.com during the period this program was in effect, she can contact LeapFrog Customer Support with her order number and upon verification, the tablets will be replaced under this accident insurance policy.
Initial Business Response /* (1000, 5, 2015/10/07) */
[redacted]
Case ID: XXXXXXXX
At [redacted] we take great pride in ensuring our customer's satisfaction is met. Base on all of the information provided by Mrs. [redacted] we are not been able to locate any interactions with our customer service...
department.
However, due to the fact cracked screens are not cover under warranty [redacted] does not have a repair facility or replacement screens. Mrs. [redacted] may want to utilize some of the online store such as eBay or Amazon to possible located a use unit as low as $34.99. http://www.ebay.com/itm/[redacted]-LeapPad-2-Explorer-Kids-Learning-Tablet-Camer...⇄ />
Thank You.
[redacted] Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I guess I just don't understand what kind of customer service this is. This is basically what the call center said, too bad go buy another one. I think that is terrible customer service and a company should stand behind their products. So, I don't accept this response and if Leap Frog is not willing to help resolve this matter other than telling me to go buy another one of their products, I would like the case to show on the Revdex.com website as unsatisfactory and unresolved. If you sell expensive products like this for KIDS you should be willing to back-up or offer product repairs. I think other buyers should beware of their terrible customer service practices.
Final Business Response /* (4000, 9, 2015/10/12) */
I have personal and email the customer at ([redacted]@hotmail.com )at 8:26am PST to identify next steps needed to resolve their concern.
Thank you,
[redacted] Enterprises
Initial Business Response /* (1000, 5, 2015/06/11) */
Mr. [redacted] had contacted us regarding issues with one of the 2 headphones he had purchased on 12/24/14. At [redacted] we take great pride in ensuring our customer's satisfaction is met. So, we replaced the headphones form Mr. [redacted] and with each...
replacement we required to obtain the old unit in exchange for the new replacement.
On 01/30/XXXX XX:XX AM -We replace Mr. [redacted]'s green headphone. The replacement was shipped via UPS Tracking # 1Z591V84YWXXXXXXXX and delivered 02/06/2015 at 2:36 P.M. However, we never receive the old unit back.
On 04/01/XXXX XX:XX PM -Mr. [redacted] contacted us with issues with his second Pink headphones. Our warranty and return policy is 90 days from the date of purchase and at this point Mr. [redacted] headphones were out of warranty. However, we also replaced the second headphones as well no question asked to ensuring Mr. [redacted]'s satisfaction was met. The replacement was shipped via UPS Tracking # 1Z591VXXXXXXXXXXXX and delivered 04/10/2015 at 5:59 P.M. However, we never receive the old unit back again.
On 04/08/XXXX XX:XX AM Mr. [redacted] contact us asking for a refund. Again to ensure ensuring Mr. Millers satisfaction was met. We informed Mr. [redacted] our warranty for return is 90 days from the date of purchase and at this point the headphones out of warranty. However, we informed Mr. [redacted] that he may send the headphones back to us including the replacement we sent him( we needed a total of 4 headphone back the 2 broken unit and the 2 new replacement unit) and we [redacted] process a refund on your account.
On 05/18/XXXX XX:XX PM we received a package from Mr. [redacted], however when we opened the box it only had the two damage headphone and not the two new one. In order to complete the refund for Mr. [redacted] we need to obtain all four headphones.
Please see the attached picture of the only two damage units that was sent back to us.
Please let us know if you have any further questions regarding this incident
Thank you,
[redacted] Enterprises
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point if they could replace the headphones and refund me the cost of shipping headphones to them. I would be somewhat satisfied.
Final Business Response /* (4000, 16, 2015/07/17) */
Please find the attached email of one of the email that [redacted] sent to [redacted] on 04/08/XXXX XX:XX AM stating we need receive both sets of headphones.
Once we receive the 2 additional replacement headphones from Mr. [redacted] we [redacted] move forward with the refund process. Please have Mr. [redacted] ship the balance of the headphones to [redacted] Enterprises, Inc. [redacted] XXXXX Att: customer service.
Please let us know if you have any further questions regarding this incident
Thank you,
[redacted] Enterprises
Final Consumer Response /* (4200, 18, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't ask for a refund on my last response!!!! Did they even read it?
I do not I repeat do not have the defective headphones(one broke off in the leap pad. Which that leap pad was replaced). Please send replacement headphones for those sent back to your customer service department so I can be done with this ordeal!
Thank you.
Initial Business Response /* (1000, 5, 2015/08/27) */
Case ID: XXXXXXXX
Consumer interaction recap is listed below:
On (08/25/2015) Mr. [redacted] contacted us regarding an issue with her LeapPad Ultra that had either distorted or black line across the screen.
On (08/25/2015) [redacted] agent...
responded with the following statement: We are sorry to hear that you are having this issue on the LeapPad Ultra. Please send us a picture (as an attachment) showing the screen on your device and provide us with the following information:
Full name:
Shipping Address:
Phone number:
Date and location of purchase:
Order# if purchased on [redacted].com:
Product Color:
Alphanumeric codes engraved or stamped on the back of the unit below the Model Number, (e.g. XXXXXXXAG): Once you have provided this information, we [redacted] see what we can do for you. Should you have further queries, please let us know.
NOTE: As 8/26/15 we have received any of the above information. Without the above information we would be able to determine the best resolution for Mr.[redacted].
At [redacted] we take great pride in ensuring our customer's satisfaction is met. I have personal reached out 8/27/XX X:XX am to identify next steps needed to resolve their concern.
Thank you,
[redacted] Enterprises
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
This has been resolved a nice gentleman named [redacted] took care of this very quickly.So nice to see a company do whats right and stand by it's product.
Initial Business Response /* (1000, 5, 2015/07/10) */
[redacted]
Case ID: XXXXXXXX
Consumer interaction recap is listed below:
On (01/17/15) Mrs. [redacted] contacted us via email regarding her daughter pink LeapPad 2 which had a cracked screen. While cracked screens and other accidental damage...
is not covered by warranty, Mrs. [redacted] shared with us that it was a Christmas for her daughter. At [redacted] we take great pride in ensuring our customer's satisfaction is met. As a gesture of [redacted],the unit was replace and ship to the customer on 01/19/15. Please click the link below for more information on [redacted] warranty process: http://www.[redacted].com/en-us/legal/warranty
On (07/09/15) Mrs. [redacted] contacted us via email regarding stating that her LeapPad 2 did not recognize the stylus.
On (07/09/15) [redacted] agent responded with the following statement: We are sorry to hear that you are having this issue your LeapPad 2. Please provide us with the following information and we [redacted] see what we can do for you as well as possible replacement if the device is still under warranty:
Full name:
Shipping Address:
Phone number:
Date and location of purchase:
Order# if purchased on [redacted].com:
Product Color:
Alphanumeric codes engraved or stamped on the back of the unit below the Model Number, (e.g. XXXXXXXAG): Once you have provided this information, we [redacted] see what we can do for you. Should you have further queries, please let us know.
On (07/09/15) Mrs. [redacted] update the information we request.
On (7/10/15) we process a replacement unit for Mrs. [redacted]. However, we are bit confuse to why a claim was file with the Revdex.com on 7/9/15 due to the fact we were work with Mrs. [redacted] on a resolution the same day she filed a claim with the Revdex.com.
At [redacted] we take great pride in ensuring our customer's satisfaction is met. I have personal called 7/10/15 @ 9:37 am at the following phone number XXX-XXX-XXXX and email ([redacted]@gmail.com) to her at 9:03am PST to identify next steps needed to resolve their concern.
Thank you,
[redacted] Enterprises
Initial Business Response /* (1000, 5, 2015/11/11) */
The books "The Cat and the Hat" and "Miss Spider's Tea Party" are clearly labeled as books for the Tag Reading System, not the LeapReader system. The accompanying audio files for these books are available for owners of the Tag Reading System....
Contrary to what Mr. [redacted] states, these two titles are not indicated anywhere on the books, [redacted]'s website, or in [redacted]'s advertising as being compatible with the LeapReader system.
[redacted]'s website clearly explains the LeapReader's compatibility with books from the discontinued Tag Reading System is limited to titles which were still in print at the time the LeapReader was released in 2013 http://[redacted].[redacted] (the two titles in question were out-of-print at that time). [redacted]'s website also includes a complete list of Tag Reader books that are compatible with the LeapReader system http://www.[redacted].com/en-us/support/products/leapreader/compatible
This was properly explained to Mr. [redacted] when he contacted [redacted] for assistance with this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What [redacted] stated is not completely true, the LeapReader system (Pen) states that it supports both the Tag and LeapReader books.
If it states otherwise according to [redacted] should have diligent to clearly state on their Tags books by printing "not support for Leapreader". As the books were selling at physical store, [redacted] didn't make any efforts to distinguish the difference and make awareness to customers.
The points are that the LeapReader system supports both type of books, it should be held responsible for this.
This has caused huge painful experience and inconvience to use their products
Final Business Response /* (4000, 9, 2015/11/23) */
[redacted] does and always has made very clear the compatibility between its LeapReader system and Tag Reader system. The box of the LeapReader indicates the LeapReader is compatible with select Tag Reader books only. [redacted]'s website has provided compatibility information and a full list of the compatible books between the two systems since LeapReader was released and Tag Reader was discontinued in 2013.
http://[redacted].custhelp.com/app/answers/detail/a_id/[redacted]
http://www.[redacted].com/en-us/support/products/leapreader/compatible
In Mr. [redacted]'s latest reponse he wrote "[redacted] should have diligent to clearly state on their Tags books by printing "not support for Leapreader". As the books were selling at physical store, [redacted] didn't make any efforts to distinguish the difference and make awareness to customers."
The two books in question, "The Cat and the Hat" and "Miss Spider's Tea Party" are clearly labeled as books for the Tag Reading System and make no reference to the LeapReader system. The LeapReader didn't exist when these two books were printed. These books were out of print and last sold over a full year prior to the LeapReader being conceived of or released.
[redacted] considers Mr.[redacted]'s claim of "false advertising" as being completely baseless.
Final Consumer Response /* (4200, 11, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Very disappointed about how [redacted] responding this issue and still hiding the fact.
In their last response, The LeapReader is indeed the latest and most expensive of their line, and the sole reason we bought it because it states support both the new and TAG (old) books. There should be no doublt at all the newest, most expensive and the top of their line product to support new and old books, espeically it is stated in the box.
Yet, every disappointed that [redacted] is making every excuse to block users enjoying the items.
I am so regrteed that this is the company and their attitude we have been supporting
Initial Business Response /* (1000, 5, 2015/05/13) */
[redacted]
Case ID: XXXXXXXX
Consumer interaction recap is listed below:
On January XX XXXX @ 11:46am we received an email from the consumer regarding a LeapPad 2 having a crack screen. Our customer support team responded to the...
consumer on January XX XXXX @ 11:55am asking the consumer for additional information to identify a resolution. However, the consumer never responded with any of the information we requested. Please find the attached file of our interaction / discussion thread with [redacted].
At [redacted] we take great pride in ensuring our customer's satisfaction is met. We [redacted] call the consumer @ XXX-XXX-XXXX and email her @ [redacted]@yahoo.com at today 5.13.15 9:0am PST to identify next steps needed to resolve their concern.
Thank you,
[redacted] Enterprises
We can only conclude that Ms. [redacted] is confusing our product or advertising with something from another company. LeapFrog does not, and has not ever advertised our tablets as being "drop-proof". Our tablet screens are made of glass, and like anything made of glass, the tablet screens are subject to cracking or breakage if subjected to impact. This is why optional accident insurance policies such as [redacted] are available for purchasers of tablets and smart phones. LeapFrog's products are warrantied for defects in materials or workmanship. Damages to a product due to accident, abuse or neglect are the not the responsibility of the the product manufacturer.
LeapFrog's warranty policy covers defects in material and workmanship, and excludes damages due to accidents, and more specifically, cracked screens.
[redacted]
"This warranty is void and will not apply if the product is:
Damaged by accident,...
unreasonable use, neglect, abuse, misuse or other reasons unrelated to defective materials or workmanship;, including but not limited to cracked or broken screens;"
Contrary to [redacted] claims, LeapFrog does not advertise or imply that the screen of the LeapPad tablet is unbreakable. The LeapPad tablet uses the same type of glass screen as more expensive adult tablets, and the glass may crack if subjected to impact or if the tablet is dropped. Most retailers that sell tablets offer for an additional fee an optional accident insurance warranty to cover issues such as cracked screens which are not covered by the manufacturer's warranty.
Ms. [redacted] also accuses LeapFrog of falsely advertising it's own accident insurance policy, the "LeapFrog kid-proof warranty". LeapFrog does not falsely advertise this accident insurance warranty, we stand 100% behind this program. As is clearly stated in the program terms [redacted], this accident insurance is exclusively limited to LeapPad tablets purchased directly from the LeapFrog website between October 29, 2014 and March 31, 2015. If Ms. [redacted] purchased either damaged tablet directly from LeapFrog.com during the period this program was in effect, she can contact LeapFrog Customer Support with her order number and upon verification, the tablets will be replaced under this accident insurance policy.
Initial Business Response /* (1000, 5, 2015/10/07) */
[redacted]
Case ID: XXXXXXXX
At [redacted] we take great pride in ensuring our customer's satisfaction is met. Base on all of the information provided by Mrs. [redacted] we are not been able to locate any interactions with our customer service...
department.
However, due to the fact cracked screens are not cover under warranty [redacted] does not have a repair facility or replacement screens. Mrs. [redacted] may want to utilize some of the online store such as eBay or Amazon to possible located a use unit as low as $34.99. http://www.ebay.com/itm/[redacted]-LeapPad-2-Explorer-Kids-Learning-Tablet-Camer...⇄ /> Thank You.
[redacted] Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I guess I just don't understand what kind of customer service this is. This is basically what the call center said, too bad go buy another one. I think that is terrible customer service and a company should stand behind their products. So, I don't accept this response and if Leap Frog is not willing to help resolve this matter other than telling me to go buy another one of their products, I would like the case to show on the Revdex.com website as unsatisfactory and unresolved. If you sell expensive products like this for KIDS you should be willing to back-up or offer product repairs. I think other buyers should beware of their terrible customer service practices.
Final Business Response /* (4000, 9, 2015/10/12) */
I have personal and email the customer at ([redacted]@hotmail.com )at 8:26am PST to identify next steps needed to resolve their concern.
Thank you,
[redacted] Enterprises
Initial Business Response /* (1000, 5, 2015/06/11) */
Mr. [redacted] had contacted us regarding issues with one of the 2 headphones he had purchased on 12/24/14. At [redacted] we take great pride in ensuring our customer's satisfaction is met. So, we replaced the headphones form Mr. [redacted] and with each...
replacement we required to obtain the old unit in exchange for the new replacement.
On 01/30/XXXX XX:XX AM -We replace Mr. [redacted]'s green headphone. The replacement was shipped via UPS Tracking # 1Z591V84YWXXXXXXXX and delivered 02/06/2015 at 2:36 P.M. However, we never receive the old unit back.
On 04/01/XXXX XX:XX PM -Mr. [redacted] contacted us with issues with his second Pink headphones. Our warranty and return policy is 90 days from the date of purchase and at this point Mr. [redacted] headphones were out of warranty. However, we also replaced the second headphones as well no question asked to ensuring Mr. [redacted]'s satisfaction was met. The replacement was shipped via UPS Tracking # 1Z591VXXXXXXXXXXXX and delivered 04/10/2015 at 5:59 P.M. However, we never receive the old unit back again.
On 04/08/XXXX XX:XX AM Mr. [redacted] contact us asking for a refund. Again to ensure ensuring Mr. Millers satisfaction was met. We informed Mr. [redacted] our warranty for return is 90 days from the date of purchase and at this point the headphones out of warranty. However, we informed Mr. [redacted] that he may send the headphones back to us including the replacement we sent him( we needed a total of 4 headphone back the 2 broken unit and the 2 new replacement unit) and we [redacted] process a refund on your account.
On 05/18/XXXX XX:XX PM we received a package from Mr. [redacted], however when we opened the box it only had the two damage headphone and not the two new one. In order to complete the refund for Mr. [redacted] we need to obtain all four headphones.
Please see the attached picture of the only two damage units that was sent back to us.
Please let us know if you have any further questions regarding this incident
Thank you,
[redacted] Enterprises
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point if they could replace the headphones and refund me the cost of shipping headphones to them. I would be somewhat satisfied.
Final Business Response /* (4000, 16, 2015/07/17) */
Please find the attached email of one of the email that [redacted] sent to [redacted] on 04/08/XXXX XX:XX AM stating we need receive both sets of headphones.
Once we receive the 2 additional replacement headphones from Mr. [redacted] we [redacted] move forward with the refund process. Please have Mr. [redacted] ship the balance of the headphones to [redacted] Enterprises, Inc. [redacted] XXXXX Att: customer service.
Please let us know if you have any further questions regarding this incident
Thank you,
[redacted] Enterprises
Final Consumer Response /* (4200, 18, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't ask for a refund on my last response!!!! Did they even read it?
I do not I repeat do not have the defective headphones(one broke off in the leap pad. Which that leap pad was replaced). Please send replacement headphones for those sent back to your customer service department so I can be done with this ordeal!
Thank you.
Initial Business Response /* (1000, 5, 2015/08/27) */
Case ID: XXXXXXXX
Consumer interaction recap is listed below:
On (08/25/2015) Mr. [redacted] contacted us regarding an issue with her LeapPad Ultra that had either distorted or black line across the screen.
On (08/25/2015) [redacted] agent...
responded with the following statement: We are sorry to hear that you are having this issue on the LeapPad Ultra. Please send us a picture (as an attachment) showing the screen on your device and provide us with the following information:
Full name:
Shipping Address:
Phone number:
Date and location of purchase:
Order# if purchased on [redacted].com:
Product Color:
Alphanumeric codes engraved or stamped on the back of the unit below the Model Number, (e.g. XXXXXXXAG): Once you have provided this information, we [redacted] see what we can do for you. Should you have further queries, please let us know.
NOTE: As 8/26/15 we have received any of the above information. Without the above information we would be able to determine the best resolution for Mr.[redacted].
At [redacted] we take great pride in ensuring our customer's satisfaction is met. I have personal reached out 8/27/XX X:XX am to identify next steps needed to resolve their concern.
Thank you,
[redacted] Enterprises
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
This has been resolved a nice gentleman named [redacted] took care of this very quickly.So nice to see a company do whats right and stand by it's product.
Initial Business Response /* (1000, 5, 2015/07/10) */
[redacted]
Case ID: XXXXXXXX
Consumer interaction recap is listed below:
On (01/17/15) Mrs. [redacted] contacted us via email regarding her daughter pink LeapPad 2 which had a cracked screen. While cracked screens and other accidental damage...
is not covered by warranty, Mrs. [redacted] shared with us that it was a Christmas for her daughter. At [redacted] we take great pride in ensuring our customer's satisfaction is met. As a gesture of [redacted],the unit was replace and ship to the customer on 01/19/15. Please click the link below for more information on [redacted] warranty process: http://www.[redacted].com/en-us/legal/warranty
On (07/09/15) Mrs. [redacted] contacted us via email regarding stating that her LeapPad 2 did not recognize the stylus.
On (07/09/15) [redacted] agent responded with the following statement: We are sorry to hear that you are having this issue your LeapPad 2. Please provide us with the following information and we [redacted] see what we can do for you as well as possible replacement if the device is still under warranty:
Full name:
Shipping Address:
Phone number:
Date and location of purchase:
Order# if purchased on [redacted].com:
Product Color:
Alphanumeric codes engraved or stamped on the back of the unit below the Model Number, (e.g. XXXXXXXAG): Once you have provided this information, we [redacted] see what we can do for you. Should you have further queries, please let us know.
On (07/09/15) Mrs. [redacted] update the information we request.
On (7/10/15) we process a replacement unit for Mrs. [redacted]. However, we are bit confuse to why a claim was file with the Revdex.com on 7/9/15 due to the fact we were work with Mrs. [redacted] on a resolution the same day she filed a claim with the Revdex.com.
At [redacted] we take great pride in ensuring our customer's satisfaction is met. I have personal called 7/10/15 @ 9:37 am at the following phone number XXX-XXX-XXXX and email ([redacted]@gmail.com) to her at 9:03am PST to identify next steps needed to resolve their concern.
Thank you,
[redacted] Enterprises
Initial Business Response /* (1000, 5, 2015/11/11) */
The books "The Cat and the Hat" and "Miss Spider's Tea Party" are clearly labeled as books for the Tag Reading System, not the LeapReader system. The accompanying audio files for these books are available for owners of the Tag Reading System....
Contrary to what Mr. [redacted] states, these two titles are not indicated anywhere on the books, [redacted]'s website, or in [redacted]'s advertising as being compatible with the LeapReader system.
[redacted]'s website clearly explains the LeapReader's compatibility with books from the discontinued Tag Reading System is limited to titles which were still in print at the time the LeapReader was released in 2013 http://[redacted].[redacted] (the two titles in question were out-of-print at that time). [redacted]'s website also includes a complete list of Tag Reader books that are compatible with the LeapReader system http://www.[redacted].com/en-us/support/products/leapreader/compatible
This was properly explained to Mr. [redacted] when he contacted [redacted] for assistance with this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What [redacted] stated is not completely true, the LeapReader system (Pen) states that it supports both the Tag and LeapReader books.
If it states otherwise according to [redacted] should have diligent to clearly state on their Tags books by printing "not support for Leapreader". As the books were selling at physical store, [redacted] didn't make any efforts to distinguish the difference and make awareness to customers.
The points are that the LeapReader system supports both type of books, it should be held responsible for this.
This has caused huge painful experience and inconvience to use their products
Final Business Response /* (4000, 9, 2015/11/23) */
[redacted] does and always has made very clear the compatibility between its LeapReader system and Tag Reader system. The box of the LeapReader indicates the LeapReader is compatible with select Tag Reader books only. [redacted]'s website has provided compatibility information and a full list of the compatible books between the two systems since LeapReader was released and Tag Reader was discontinued in 2013.
http://[redacted].custhelp.com/app/answers/detail/a_id/[redacted]
http://www.[redacted].com/en-us/support/products/leapreader/compatible
In Mr. [redacted]'s latest reponse he wrote "[redacted] should have diligent to clearly state on their Tags books by printing "not support for Leapreader". As the books were selling at physical store, [redacted] didn't make any efforts to distinguish the difference and make awareness to customers."
The two books in question, "The Cat and the Hat" and "Miss Spider's Tea Party" are clearly labeled as books for the Tag Reading System and make no reference to the LeapReader system. The LeapReader didn't exist when these two books were printed. These books were out of print and last sold over a full year prior to the LeapReader being conceived of or released.
[redacted] considers Mr.[redacted]'s claim of "false advertising" as being completely baseless.
Final Consumer Response /* (4200, 11, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Very disappointed about how [redacted] responding this issue and still hiding the fact.
In their last response, The LeapReader is indeed the latest and most expensive of their line, and the sole reason we bought it because it states support both the new and TAG (old) books. There should be no doublt at all the newest, most expensive and the top of their line product to support new and old books, espeically it is stated in the box.
Yet, every disappointed that [redacted] is making every excuse to block users enjoying the items.
I am so regrteed that this is the company and their attitude we have been supporting
Initial Business Response /* (1000, 5, 2015/05/13) */
[redacted]
Case ID: XXXXXXXX
Consumer interaction recap is listed below:
On January XX XXXX @ 11:46am we received an email from the consumer regarding a LeapPad 2 having a crack screen. Our customer support team responded to the...
consumer on January XX XXXX @ 11:55am asking the consumer for additional information to identify a resolution. However, the consumer never responded with any of the information we requested. Please find the attached file of our interaction / discussion thread with [redacted].
At [redacted] we take great pride in ensuring our customer's satisfaction is met. We [redacted] call the consumer @ XXX-XXX-XXXX and email her @ [redacted]@yahoo.com at today 5.13.15 9:0am PST to identify next steps needed to resolve their concern.
Thank you,
[redacted] Enterprises