LeafGuard of Chattanooga

We spent almost $10,000.00 having all new gutters put on our home and garage just two months ago. The roof is too steep for this type of gutter.
After having gutters placed on our home and garage at the cost of $10,000.00 we found out after the job was completed that the pitch on our roof is to steep for this type of gutter system. The rainwater runs directly over the gutters and onto the ground surrounding our home. Instead of just telling us that our roof was to steep Leafguard of Tennessee just went ahead and installed the gutters anyhow. we have filed at least three service calls to the company to try and take care of our problem but have been completely ignored without ever receiving a call.

I have talked to Leaf Guard of Chattanooga 5 times since my gutters were installed in September. We have asked them to come out and look at the quality of work that has been done on our home of which we are very displeased. We were not at home when they were installed and upon returning home we were shocked at the job that they had completed. I also sent them by email some detailed pictures on November 19th of the work done and the representative of the company agreed with me and assured me they would send somebody out and make sure we were satisfied and they would call me the next day and would set up a time to repair the job. I have never heard another word from them. I payed them $1000.00 down and the salesmen set up an account with *** with a balance of $4990.00 and this account had a credit limit of $7200.00 on which Leaf Guard was the only one the credit could be used for. I feel like I am being avoided and the job is very tacky and my wife and I are very disappointed with this job.
Product_Or_Service: Guttering for my home.

failure to honor warranty.
have repeatedly not shown up on dates scheduled to service overflowing gutter without contact. Attempting to contact business results in ridiculous run around.

On August/31/2004, I bought the LeafGuard Gutter Tunnel Dual Filtration System, which was sold to me as a product that would never clog, or if it should, LeafGuard would clean it for free. It has become clogged and the gutters are overflowing and staining my white guttering. I contacted LeafGuard to report the problem and request they honor the warranty and clean out the clogged gutter. I was told that my name and address were not in their system. No problem, I emailed them copies of the invoice. Then I was asked to provide pictures of the gutters, which I did immediately. After several phone calls and emails, "" at the corporate office assured me that he would come to my home the next week. By the following Wednesday, I had not been notified of a day or time when *** would be at my home. I called and reminded him of his promise and was told he would be at my home on Friday, October 11 after 2 pm. He did not come, did not phone or email to reschedule. Today, Oct. 14th I phoned and asked for "", the person that had promised to come to my home. The receptionist told me he was in a meeting and would phone me after. He did not. I am disappointed that this company is not willing to provide customer service in a reliable manner considering the product is guaranteed not to clog. This company continues to guarantee free flowing gutters.

I am unable to get the company to repair my gutter. On June 28th in the middle of a heavy thunderstorm, I noticed that the 2nd story downspout had become detached from the gutter on the main level. I immediately phoned customer service and scheduled a repair visit for the following Monday. No one ever showed up. Today is July 12th and after repeated phone calls to customer service, repair scheduling and rescheduling, and continuous no-shows by the repairman, my gutter still isn't fixed! I was assured by the customer service rep that someone would be at my house between 4:30 and 5:00 p.m. to repair the gutter. No one showed up.

Purchased LeafGuard gutters from LeafGuard of TN. The salesman sold us on non-truths about the product. We want a complete refund & our gutters back. We purchased the LeafGuard gutter system from LeafGuard of TN. The salesman for the business came out and explained how the gutter systems work and that they keep out all leafs, pine needles, etc. while taking in the water from the roofs. We explicitly asked about the gutters taking in the water from our metal roof as it is highly sloped metal roof. He said the gutters were hurricane water rated and would take the rain that comes of our metal roof. He also explained they too put on metal roofs for houses and these gutters will handle the water coming off them. He never mentioned anything in the agreement about the gutters don't catch all the water or never pointed out any discrepancies in the contract.
We signed the agreement and set a date for install.
They came to install them and discovered there might be a problem with flow of water in the back. They had already cut the gutter and did not have a replacement gutter and would have to return. That took a week or so and several calls. It rained and water poured out the back of the house and flooded basement. It also was leaking heavily off the front of the house where the gutters were not taking the water.
They returned to reset the gutter but did not set the gutters correctly and water poured out again and over the gutter system as the gutters would not handle the water coming off the roof. While they were here, both installers said this was not the gutters for this house and it would not catch all the water. Their employees said this!
It rained again and the gutters leaked in the front and back again. Another call to *** (about call #10) and an email to LeafGuard to explain it doesn't work and included video.
*** called and said he was sorry but *** (I think that is his name) would be coming out to fix the problem.
June 19 (I think) they sent , their top install guy, out to fix the problem. *** also explained I should have 6" open gutter system on this type house, that these gutters will never collect the water coming off the roof. He reset the gutter but said this would not fix it. They would have to come back out and put in another gutter to back with a newly cutter gutter for the back section. Also, he said the front of the house would need to have holes cut into the tops for the "LeafGuard gutter that will handle all of the water off this house", where there are valleys in the metal roof and water is coming off quicker. (Cut holes in your perfect gutter system???)
They missed the appointment but arrived shortly afterwards. The installers cut holes in the front and put in a smaller enclosed gutter from back section to the next. They did not bring a new section in back, instead, they used a small 3" enclosed gutter and shoved it into the same LeafGuard gutter they had on. The gutters still would not take in the water coming off the roof.
Another call to *** and I also sent him more video.
We had a good 2 days of rain and I shot video of the front and back where the gutters were overflowing in parts, the newly installed small section shot water into the LeafGuard gutter causing it to overflow buckets of water.
July 11 I requested the owner call me and that I wanted these gutters off, a complete refund and our old ones put back on.
The owner emailed me and explained he would ONLY talk to my wife since she signed the agreement. He further stated the gutters will not catch all the water and pretty much I'm stuck with these. IF THE GUTTERS DO NOT WORK, WHY TRAIN YOUR SALESMEN TO SAY THEY DO??!!
Note: On June 5th they accepted $1,755 deposit. On June 10th they accepted $3,508 for the balance remainder and a total of $5,263.

Customer service is nonexistent. Gutters have clogged for the second time in several years. After four calls in the last month with an assurance of a return call I have yet to hear from them. So much for guaranteed clog free gutters

Overflowing clogged gutter destroyed sheet rock ceiling of porch below. Leaf Guard guttering was purchased on 9/2/2011 with the company's advertised "never clog" guarantee. The gutters on the west side of the house clogged each fall when the willow oak tree lost its leaves. The installer cleaned the gutters if I requested it. On February 23 of this year heavy rain caused the gutter to overflow and ruin an extensive section of the drywall ceiling of the porch below. My insurance company inspected the damage and estimated repairs would cost just over $1000. Since this is the amount of my deductible we have not been compensated for our loss. On March 15 I wrote to Leaf Guard and filed a $1000 claim for the damage their gutters caused. I have received no reply to my letter and my phone calls have produced no results.

No customer service or communication from the Leaf Guard since December 9th, 2018. We feel they would not follow up with future service based on the experience we've had so far. So we want a refund and out of contract. The manager stated this contract would never run out or could be broken. This is a company with poor business ethics and poor customer service. they did not handle this in a professional manner.

There has been a total lack of follow-up to issues resulting from installation of Leafguard gutters on my home. On July 26, 2018 I contracted with Leafguard of Tennessee for purchase and installation of Leafguard gutters on my home. The contract was for $6576. I made a down payment of $1000, the rest to be financed upon completion of the installation. On August 2, the scheduler with Leafguard called to set up installation for the next day, August 3. I had to decline installation on that date as I had some landscape work that had to be completed before the gutter installation. On August 6, I called to set up installation and it was set for August 17. No one showed up. No one called. I called Leafguard, who postponed until August 24. On August 23, Leafguard called to postpone, and promised to call first thing August 24 to reschedule. No call on August 24. I called them back on August 27, and installation was finally completed that week. Sometime in September, I called to inform Leafguard that a hard rain had occurred and the gutter was waterfalling near my rear porch door. It took three calls (two no call, no shows) before someone came out to address the issue. The issue was addressed that week. On October 9, after another hard rain, I called again to request service since the waterfalling had not been completely eliminated. I was promised service in the late afternoon on October 19. No one showed up. No one called. On October 23, I called the scheduler with whom all of my correspondence had been, and was told by the receptionist that he was in an interview but would call me back as soon as possible. As of this date, November 1, I still have not had the courtesy of a return call.

I have scheduled service 4 times to have the gutters cleaned under warranty. A rep came on the 4th time and did half the job. I recently purchased a home (9/4/18) that has Leaf Guard (LG) gutters installed. I called LG to transfer the warranty into my name on or around 9/14/18 and request a gutter cleaning because they were clogged. LG said they would be out on 9/18/18. They did not show and I called to schedule again for the week of 9/24/18. Again they did not show. I called again to reschedule for the week of 10/1/18. They did not show. I called again to schedule for the week of 10/15/18. They arrived on 10/17/18 and spoke to my wife to say the gutters on the back of the house were out of reach with the ladders on the truck. I called LG and the scheduler left me a message saying they would have to come back on 10/18/18 with a longer ladder to reach the back gutters. LG has not been back.

I am requesting a refund of my deposit because this company did not do the work. On 9/26/2017, A LeafGuard salesman came to my house to talk to me about gutters. I signed a contract with LeafGuard to install a gutter system on my house. The total cost was $6,400. I made a $3,200 cc payment deposit. When the installer arrived to install the gutters, he advised me that he could not install the gutters because the wood was deteriorated. He also told me that *** should have known that the gutters would not fit because of the wood. The installer also told me to call *** because he knew someone. I called *** and he gave my number to one of his friends. The friend called me and came to my house the same day and fixed the wood on my house and installed gutters too. LeafGuard never installed gutters.

Leaf guard will not honor contract to fix mistakes. Purchased gutters May 2017 turrets not carrying water and leaking on to car port causing dangerous wet to senior citizens. Paid by check. Sales rep .

Had a slight mishap with a salesman but LeafGuard stood behind what he told me and completed the job. It takes a real company to do that so for that I would recommend to anyone. They completed the job in 1 day and I couldn't be happier with my gutters.

Gutters initially installed by LeafGuard. Failed to clean gutters when requested, repeated no show, directed downspouts to foundation which caused basement wall to collapse, no customer service. Called in June after owner passed away to have gutters cleaned. Supposed to receive a call back to schedule this. No response. Called again on 9/4. District manager said they were closed and she would have someone call. No response. Gutter fell off the house. Called again. No response. The downspouts had been directed DURING INSTALLATION to the foundation of the house. The basement wall sheared and we have had to do $10,000 in repairs. Talked with *** from the office, he gave several dates he would be there. Never showed. Finally, he was to be there October 6. He never showed. Even after ensuring us they would call before they were to be there, he instead showed up a day before the appointment. Scheduled to come repair the gutters on 10/19. No call to reschedule. When I called, he said they were too busy in *** or . We'll reschedule. I could continue on with the list of dates they were to show, the dates I called, the lack of response, but quite frankly I'm just appalled that any business behaves like this. We now have a new date of 11/21 (5 months after the initial call). This is the last chance. We have prepared all documentation and will give direction to our lawyer to file paperwork.

I had in home estimate on 9-20-17. estimate on gutters was sale price..2,915.00 was suppose to have been given a 25.00 *** gift card. The person that did my estimate called (somewhere) and told me that my card would be mailed to mesh did not have them. I have called 3 or maybe 4 times myself and each time I have been told it must have just slipped through the cracks. Well I think I should have gotten what I was promised. Apparently it does no good to remind them I have never got the *** gift card. So I am hoping you can get it for me. It was promised on TV, and phone. So this is very misleading and a false claim.

Business/Sales practice does not adequately differentiate between a "proposal" and a "contract".
After sustaining hail damage to my gutters, I called three companies and told them that I would like to get a quote to replace all the gutters on my house.
LeafGuard sent an estimator to the house on 3/31, and while onsite wrote up a document that I assumed was a proposal (see attached) for $7,000.
A few weeks later, (don't recall the exact date), a women from LeafGuard called and said that if I wanted to go ahead with the job I needed to get a deposit in. I told her that I had not made a decision yet.
On 4/21, I had all the proposals in, and made a decision about the one I wanted to use and informed the others that I would not be using them. The person I spoke with at LeafGuard said that he would have to pass that on "to someone higher up"
On the 24th, a person who identified themselves as LeafGuard's Regional Manager called and said that I was bound by "contract" to go ahead with the job! And furthermore, that if I did not give them authorization to go ahead with the work that they would sue me for the amount of the contract plus the attorney's fee. The caller agreed to hold off if I called back by the next day.
On the 25th, I called and tried to explain to them that I did not have a contract, I had simply asked for a quote. I said to the employee "what do you think the people at "", (whose logo appears on their paperwork), would think about this?" Their response was "you better not say anything bad about us or we will sue you!" I was then told that if I did not authorize the work by the end of the day that they would sue me and I would end up paying the $7,000 plus attorney's fees.
Also on the 25th, my son called and spoke with the same employee I had spoken with. He told the person that he was going to report their coercive tactics to the Revdex.com. Again, the person told him that if he did report them to the Revdex.com that they would sue him as well.

To Recap:
I clearly had requested a quote, and the company knew that I was getting others as well.
The LeafGuard employee that came to my house and wrote up my "quote" NEVER SAID ONE WORD ABOUT THIS BEING A CONTRACT WITH A 3 DAY PROVISION TO BACK OUT.
If this WAS a contract, why did a LeafGuard employee contact me to see if I wanted to "go ahead" with the job and indicate that a deposit would be necessary to do so?
Both of the other companies I got quotes from called and asked me if I was ready to sign a contract.
On the document that I signed, THE FOLLOWING ITEMS APPEAR, AND ARE LEFT BLANK:
o Installation within _________days upon acceptance
o Payment to be made via: _____________(Check, cash, Credit Card, Financing)
o Deposit $__________________
o Balance due upon completion of work $______________
o This contract does not become binding unless and until it has been accepted by an executive of LeafGuard. General Manager _________________________
The document does not show the Contractor's License Number.
Upon further investigation, the contractor does not have a County Business License according the County Court Clerk's Office.

Unsatisfactory new gutter installation. On 8/30/16 a sales rep came to my home to show me the LeafGuard product. He assured me the company only used experienced installers and that upon completion someone from the company would come to my home to inspect the installation. The gutters were installed around 3 weeks later. No one from the company showed up for a final inspection and the installer informed me the other guy who was supposed to be helping him had quit. When it finally rained (several months later) I noticed the gutters leaked where they were installed around my bay window. I called numerous times before they finally sent someone out. Instead of correcting the faulty work where the gutters were pieced, the guy filled the inside of the gutter with sealant. This did nothing to correct the problem. I called the office again speaking with the office manager, who was rude, and insisted they had corrected the problem. I tried to explain how the gutters were still leaking and he told me to take a picture of it and send to him. I told him he needed to see it in person, that a picture wouldn't show him everything that was wrong. No one ever came out so after several months a friend of mine stopped by the office and spoke to *** about the problem. *** was extremely nice and offered to come by my house to look at the problem. He came by on his own time, which was on a Sunday, and spent about an hour inspecting the work. He admitted it had been installed incorrectly and needed to be replaced. He appeared to be somewhat embarrassed by what he saw and promised me he would get it taken care of. Since that day, I have sent him three different messages asking when the repairs were going to be done. Each time he says he'll remind . The last message I sent on March 23 I explained that it was imperative someone come out to correct the problem and that if I didn't hear from them in 7 days I was turning it over to the Revdex.com. I spent $5648.00 for these gutters and for that much money they should be flawless.