[redacted] , I am sorry that you feel that you were not treated properly by us As per our conversation yesterday, there was no malicious intent on our part to deceive or conduct “shady business practices” while servicing your vehicle Actually, on the contrary, our employee was looking out for the best interest of you, our client in hopes of taking advantage a complimentary service visit still available under your previous service agreement It wasn’t until the next day that we discovered that the contract had expired, thus the reason for the callThis was an oversight on our part and we’re sorry we made the mistakeAs I committed to you, we have taken care of the total expense of your service visitJim G [redacted]
[redacted] , I am sorry that you feel that you were not treated properly by us As per our conversation yesterday, there was no malicious intent on our part to deceive or conduct “shady business practices” while servicing your vehicle Actually, on the contrary, our employee was looking out for the best interest of you, our client in hopes of taking advantage a complimentary service visit still available under your previous service agreement It wasn’t until the next day that we discovered that the contract had expired, thus the reason for the callThis was an oversight on our part and we’re sorry we made the mistakeAs I committed to you, we have taken care of the total expense of your service visitJim G [redacted]