LB's Country Kitchen & Pub

Hello,We have resolved the issue and [redacted] is satisfied.Thanks,Island Powersports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

At no point did we say we were returning to point person out.  We need copies of warranty information and sales contract.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
 
No Island powersports (didn't) give me any information on this dirt bike that I purchased from them, actually when my boyfriend and I picked the bike up from their dealership the sales person that sold us the bike only gave us the temporary certificate of registration and the license plate(Nothing else!) . My boyfriend already has knowledge on these 2 stroke dirt bikes because he owned a few of them in the past as well as supersport bikes, but as far as our sales person giving us any information on this dirt bike that is a false statement! (If) my boyfriend didn't know anything about this bike and blew the engine up on his own (than) I wouldn't have to be doing this right now or getting Revdex.com involved but thats not the case , the case is that my boyfriend didn't even ride this bike for 2 minutes or had it for 24 hours before something went wrong with the product. Like I stated before our sales person didn't give us any information or paperwork for this bike besides the temporary registration and the license plate. When we picked the bike up she didn't go over anything on the bike ,all she did was hand me the temp registration and license plate and a young man from the service department helped my boyfriend load the bike on the back of our truck. The very next day we dropped the bike back off because it was giving us problems and the guys down at Island powersports told my boyfriend to leave the bike there and they are going to take a look at it, 2 days later I got a call from island powersports and they said something about the engine being blown and it would cost us $200.00 just for them to open the engine and take a look at it. So on monday 6/*/15 my boyfriend and I went to island powersports to talk to someone about this bike and plead our case, my boyfriend spoke to a guy in the service department which was a very very nice guy and he told us to go speak with a [redacted]. My boyfriend spoke with a [redacted] which was also was a very nice guy and he told us that he was going to open up the engine at no charge and take a look at it to discover the problem….. Don't get me wrong Island powersports is a Great dealership and the guy in the finance department really worked his butt off in getting me this loan for this bike with the least amount of cash down but I'm not here to try and get over on them but whats right is right and whats wrong is wrong and This bike definitely not right! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unit 100% genuine.  Proof shown to customer. Different batches look slightly different.  Model sold to customer looks identical for various models shown on OEMs website.  Item returned and money refunded 12/**

not sure what the customer wants, we gave copies of paperwork on delivery and if they would like we would gladly give new copies but must come in person to obtain copies. there was a question of who they gave the 1000 cash too  but they said they would come in and point out that person....

any question please contact me thxJ[redacted]Owner###-###-####

Again, we have not made any determination yet. Once the top end of the engine is opened (most likely today) we will know what is going on. I cannot make any determination until this is done. We will contact the customer as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The unit the customer bought and was informed of this, is a 2 stroke competition (race bike) bike. if not properly broken in and/or maintained the top end of the engine can seize. This model is for race/performance use. The manufacture ([redacted]) does not offer a warranty (only against...

defects) on any of their models that are race units. please see attached checklist that shows the customers was informed of the warranty on this unit. The vehicle is currently in our service department to determine the cause of the vehicle not running. We will  know in a day or two the reason for the failure and inform the customer if it is a defect from the manufacture or not.