LazerEdge, LLC

To whom it may concern,This is a response to the complaint with the ID [redacted].The Customer is Correct in stating that we require all new members to use their checking or savings account as their primary method of payment for their membership fees. During the joining process We do ask for a credit...

card or debit card to use for the initiation fee. This card is saved as backup billing information. If there is an issue with the checking or savings account the monthly fee will be charged to the credit card. All of this is stated in the membership agreement that each member agrees to upon joining at our location. It is true that in the past we did allow new members to use their credit or debit card as their primary payment information. Our franchisee changed its policy regarding what type of billing information is accepted and this policy is followed by all of our franchise locations. We do require that our members give us the permission to contact them, primarily used to let members know if there is a problem with the billing information on file or if there is an outstanding balance on the account.Sincerely,Brad E[redacted] (General Manager)Planet Fitness West Chester###-###-#### www.planetfitness.com