Laz Parking LTD

Dear Revdex.com, We will not pursue a refund of [redacted] *** towing fees at this time based on her history of non-payment of parking fees In the past three months, we issued her ten (10) separate warnings for non-payment of parking fees Each notification was affixed to her vehicle on the day of non-payment, advising her of the importance of holding a valid parking permit while parked at the facility An excerpt of the notification states the following: “Failure to conform to our regulations may result in towing and storage or booting at driver’s expense and revocation of parking privileges” A few of the non-payment notifications, which are affixed to this letter for your review, were issued on the following dates: 6/8/2016, 7/1/2016, 7/13/2016, 7/18/2016, 7/28/2016, 8/2/2016, 8/9/2016, 8/11/2016, 8/22/2016, and 8/24/ Although multiple notifications had been issued, we extended her the courtesy of not towing her vehicle until 9/15/ On 9/15/2016, after noticing that an expired permit was placed on [redacted] dashboard, we followed our procedure of retrieving the permit information directly from our database When we realized that she did not hold a valid permit for the day, we made the difficult decision of towing her vehicle, based on her history of non-payment In the event that the Parking Lot Manager did anything improper, we apologize for this Such conduct, if it occurred, is contrary to the way that our company conducts itselfI am informed that [redacted] has purchased a monthly permit This issue should therefore be resolved and we look forward to many more years of mutually beneficial association with [redacted] and will continue to strive to provide her with the best customer service possiblePlease do not hesitate to contact me if I may be of further assistanceSincerely, [redacted] Corporation Counsel LAZ Parking

Dear Revdex.com, We would like to extend our sincere and deepest apologies to [redacted] for the inconvenience that she experienced when her account was charged two payments of $for her monthly parking fee It was a clear mistake at our end and we are working towards resolving this matter The manager of the parking lot facility where the incident occurred has reached out to [redacted] and has committed to refund her the two payments charged to her account On 6/6/ [redacted] received the first refund payment in the amount of $and the second refund payment is currently being processed Please know that we have taken all the measures necessary towards resolving [redacted] ’s situation and we will continue to interact with her until it has been completely resolved Please do not hesitate to contact me if I may be of further assistance, I’m at your service Sincerely, Heather N [redacted] LAZ Parking Corporate Compliance Officer

I recently obtained a parking space at *** (Ann U***) garage and had to abruptly vacate I was pleasantly surprised with the friendly and courteous response I receivedI first spoke with Devan (? spelling) in the billing department She said she would check into my account and get back to me ASAP I needed to cancel my automatic payment and find out where to return my garage access clicker Within the hour, she responded telling me she had found account and that since it was new they would be giving me a fully refund of my payment She also directed me to the Morgan Street location where I could meet with Michael and return the clickerUpon arrival, the attendants directed me to a parking space and told me where to go Michael appeared almost immediately and I returned the clicker He stated I would have a refund of the security deposit in about two weeksMy experience with LAZ parking has been very pleasant and I wish all customer relations people were as efficient and cooperative

Dear Revdex.com,
We would like to extend our sincere apologies to
[redacted] for the inconvenience she may have experienced in respect to
her being charged an additional $5.00 in parking fees.  We are serious about...

addressing Miss [redacted]
concern and we will be working towards resolving this matter immediately.
Unfortunately the attached complaint ID# [redacted]
did not include the address of the parking lot where the incident
happened.  Please know that I am eager to
attend to this matter and will promptly address and resolve this situation.  Please feel free to contact me if you have
any questions or concerns, I am at your service. 
Sincerely,
[redacted]
Corporate Compliance Officer
###-###-####

Dear Revdex.com,
We would like to extend our sincere and deepest...

apologies to [redacted] for the inconvenience that he was subject to. 
We have offered M[redacted] a full refund of the additional charges he incurred of $50.00.  Also the manager of the parking facility where the incident occurred has reached out to him to personally apologize.
Please know that we are taking all the measures necessary towards resolving [redacted] situation and we will continue to interact with him until it has been completely resolved.  Please do not hesitate to contact me if I may be of further assistance. 
Sincerely,
 
H[redacted]
Corporate Compliance Officer
LAZ Parking

Dear Revdex.com, We will not pursue a refund of [redacted]...

towing fees at this time based on her history of non-payment of parking fees.  In the past three months, we issued her ten (10) separate warnings for non-payment of parking fees.  Each notification was affixed to her vehicle on the day of non-payment, advising her of the importance of holding a valid parking permit while parked at the facility.  An excerpt of the notification states the following: “Failure to conform to our regulations may result in towing and storage or booting at driver’s expense and revocation of parking privileges”.  A few of the non-payment notifications, which are affixed to this letter for your review, were issued on the following dates: 6/8/2016, 7/1/2016, 7/13/2016, 7/18/2016, 7/28/2016, 8/2/2016, 8/9/2016, 8/11/2016, 8/22/2016, and 8/24/2016.  Although multiple notifications had been issued, we extended her the courtesy of not towing her vehicle until 9/15/2016.  On 9/15/2016, after noticing that an expired permit was placed on [redacted] dashboard, we followed our procedure of retrieving the permit information directly from our database.  When we realized that she did not hold a valid permit for the day, we made the difficult decision of towing her vehicle, based on her history of non-payment.     In the event that the Parking Lot Manager did anything improper, we apologize for this.  Such conduct, if it occurred, is contrary to the way that our company conducts itself. I am informed that [redacted] has purchased a monthly permit.  This issue should therefore be resolved and we look forward to many more years of mutually beneficial association with [redacted] and will continue to strive to provide her with the best customer service possible. Please do not hesitate to contact me if I may be of further assistance. Sincerely,   [redacted] Corporation Counsel LAZ Parking

Dear Revdex.com,
We would like to extend
our sincere and deepest apologies to [redacted] for the inconvenience she experienced in
respect to the parking kiosk not...

producing a voucher, resulting in her vehicle
being towed.  We are serious about addressing [redacted] concern
and we are working towards resolving this matter immediately.
On 3/23/2016 we spoke
with [redacted] and agreed to refund her the $108.75 that she paid to recover
her vehicle; we are currently waiting for her to forward us a copy of the tow receipt
to process her refund.  Today we emailed
her a gentle reminder to please forward us the receipt so that we may move
forward with her refund. 
Please know that we are
eager to resolve [redacted] situation and we will continue reaching out to
her until this matter is resolved. 
Please feel free to contact me if you have any additional questions or
concerns on the matter.
Sincerely,
 
Heather N[redacted]
LAZ Parking Corporate
Compliance Officer

Dear Revdex.com,
 
8.5pt; font-family: "Segoe UI", sans-serif;">We would like to extend our sincere and deepest apologies to [redacted] for the inconvenience that she experienced when her account was charged two payments of $124.50 for her monthly parking fee.  It was a clear mistake at our end and we are working towards resolving this matter. 
The manager of the parking lot facility where the incident occurred has reached out to [redacted] and has committed to refund her the two payments charged to her account.  On 6/6/2016 [redacted] received the first refund payment in the amount of $124.50 and the second refund payment is currently being processed.
Please know that we have taken all the measures necessary towards resolving [redacted]’s situation and we will continue to interact with her until it has been completely resolved.  Please do not hesitate to contact me if I may be of further assistance, I’m at your service. 
 
Sincerely,
 
Heather N[redacted]
LAZ Parking Corporate Compliance Officer

I recently obtained a parking space at [redacted] (Ann U[redacted]) garage and had to abruptly vacate. I was pleasantly surprised with the friendly and courteous response I received.
I first spoke with Devan (? spelling) in the billing department. She said she would check into my account and get back to me ASAP. I needed to cancel my automatic payment and find out where to return my garage access clicker. Within the hour, she responded telling me she had found account and that since it was new they would be giving me a fully refund of my payment. She also directed me to the Morgan Street location where I could meet with Michael and return the clicker.
Upon arrival, the attendants directed me to a parking space and told me where to go. Michael appeared almost immediately and I returned the clicker. He stated I would have a refund of the security deposit in about two weeks.
My experience with LAZ parking has been very pleasant and I wish all customer relations people were as efficient and cooperative.

Review: Stayed at the downtown [redacted] on November 8, 2014 and checked out on November 9, 2014. The hotel uses Laz Parking Service to park the guests cars. I walked or used taxis during my overnight stay and did not use my car. When I checked out the valet brought my car around and I noticed that the rear panel on the passenger side had a noticeable scratch and dent. I immediately informed the valet and he and I went into the hotel and completed a report form for Laz Parking. Several weeks later I called the [redacted] Laz manager, [redacted], repeatedly. Never got a return call despite leaving numerous messages. Finally I called and [redacted] answered his phone. He said he had not gotten any report and asked me to supply a copy of the report form and photos of the damage, since he claimed no one had turned in a report. I did so. Still no response. After a week he replied via email that he had turned the matter over to his complaint department. Today (January 12,20150 I received a letter from Laz stating that "our investigation of this incident has not produced any proof that our employee or equipment was not negligent".This is a valid claim that was NOT turned in by the Laz employee and I deserve compensation for the damage he caused.Desired Settlement: Cash to pay for their damage to my car!

Review: I paid a flat rate for a day of parking at the Laz Parking Lot on York Street New Haven between Crown and Chapel Streets. Upon return to the lot, I was told by the attendant that I owed a parking fee because I had stayed beyond the proscribed exit time. I had not been informed of the exit time when entering the lot. I requested that the attendant produce a manager or a supervisor to assist with the situation. A supervisor showed up and explained that he was unable to release my car without payment. The supervisor insisted that I pay the fee or I could not leave. He said that I could contact the management when they were open the next day for a refund. My calls to the manager have been futile. I was not the only person in this situation.

Product_Or_Service: Parking

Desired Settlement: DesiredSettlementID: Refund

I expect a refund of the payment.

Business

Response:

Business Response /* (1000, 5, 2013/05/22) */

The daily maximum at this location is $17.00 (max $10.00 until 6pm flat fee of $7 after 6pm) sign posted clearly. On the specified date, it was Yale graduation. During this event most of the parents who came for the graduation leave before 6pm. In order to reduce traffic flow at exit time, we pre-charge everyone coming in $10.00, and we informed everyone that if they stay after 6pm, there is a flat fee of additional $7. We have not charged the customer any different rate than the posted rate. We could have easily charged $17.00 upon entry but we would have inconvenienced most of the Yale student parents who came to enjoy their children's graduation.

Consumer Response /* (3000, 7, 2013/05/23) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Upon entering the lot and paying the flat rate, I was not notified of the 6pm deadline. The only sign that I saw upon entry advertised a $10 flat rate. When I attempted to exit the lot at 6:04pm, I was told that I was required to pay the additional $7. The attendant told me that it was not even possible for me to exit the lot without paying the fee. There were four other cars of people who had also not been told about the required exit time. When I asked to speak with a manager, I was told to pull over and wait. After waiting for twenty-five minutes, no manager appeared. I paid the fee so that I could leave the lot. I do not accept that everyone entering the lot was told about the mandatory exit time. I was not the only person in this predicament. This response is unsatisfactory, and there was no settlement offered. I expect a full refund of the additional fee.

Review: Work for [redacted] park in a Laz parking garage parking facility on George Street New Haven that we pay to park. September 2013 came back to my car after work and noticed somebody had installed a sign behind my car. I went to the office and asked who put up the sign. The sign says reserved parking. I was told LAZ did. Since I back my car in almost against the wall. I have back up sensors and a rear camera so I am able to get close to the wall. That night when I went home noticed my rear sensors were not working. Went back to Laz the next day. Ended up speaking to [redacted] who said he did not touch the car. I asked how you were able to get behind the car when it was parked against wall and the sign was directly above the car. We have pictures. Also noticed scuff on rear of car. Had car detailed over the weekend so we knew the mark was new. Was able to get mark off with a little compound. My husband [redacted] spoke to Laz and [redacted] who in our opinion was rude and combative. We spoke to [redacted] at Laz who was very nice. She gave me [redacted]'s supervisor [redacted] phone number and email. We called and emailed a few times Mr [redacted] never responded once. Called [redacted] a few more times over the next few months. [redacted] told me on numerous occasions somebody would get back to me. Nobody called. I was told by [redacted] that there was a report written up I asked for it and never received that. [redacted] sent a letter dated 10-29-13 saying Laz is not responsible because of any loss or damage by fire, theft, collision, or any other cause to any vehicle or part there of. I explained I understood that but when your own workers do the damage you should be responsible. A few years earlier leaving one night the arm came done hit my car at the booth. The clerk saw this gave me a form because it did minor damage. Since my car was older and getting a new one I did not put in a claim. I feel LAZ has been unresponsive and rude to us. I would like LAZ to follow up on this claim.Desired Settlement: Would like to hear from LAZ. Would like to see the report on how they were able to get behind my car without touching it. Also if they knew they were going to put up the sign why did they not block off the area or contact me since they have the license plate on file. I am a monthly parker and they have my information.

Review: My car was damaged from the parking garage and after I asked for policy information I was retaliated against by [redacted]. My car custom paint was damaged from the parking garage and I was told that I just needed to fill out a claim form and provide an estimate. Well once that was done. I questioned their policies and procedures to [redacted] for several reasons. I received a man typed form asking for my unnecessary signature. Also, There are several leaks in the garage that are only visible during a storm, so I asked about liability. How many times a person supposed to go through this and I am paying $150.00/monthly. Well after I questioned their policy information and asked for corporate office (she refused) I have been retaliated against for having an additional damage claim and asking for information. I since then have been asked for 3 different estimates, no rental car accommodations, and now they are stating (30 days later) that they are sending an adjuster out and do not have an exact time frame, so I am guessing I need to stay at home all day?? I will not continue to be inconvenienced. Keep in mind, before I questioned their policy my claim was resolved in 3 days. Now its 30 days.Desired Settlement: I am seeking an immediate resolution. I have been inconvenienced and a pure victim of retaliation (i have proof) from [redacted] that is completely unprofessional and her actions need to be evaluated and disciplined. Their need to be a time frame on claims to be completed. The garage is still leaking in several areas of the garage, on floor 4 and 5 and I am paying $150 a month...unacceptable.

Review: The parking meter at the Laz Parking lot in downtown Hartford, CT does not dispense change. On 12/22/13 I parked at the lot. The parking machine indicated parking costs $5. I inserted a $20 bill expecting to receive change back. However, the machine does not dispense change and there is no on on site to provide change.Desired Settlement: I would like to have my $15 refunded and the parking machine updated to either dispense change or be clearly marked while reading the instructions for paying for parking that change is not provided.

Review: I park in a laz parking garage. When filling out a form for a parking pass I included both cars that I sometimes drive (as requested). One of the cars was parked in the garage by someone else and I'm being held responsible for the bill since I sometimes drive it. I did park the car, my pass was not used. Because they can't contact the person who did park it there, they are demanding payment from me....in addition to the fee already paid for my parking.....or they will no longer allow me access to the garage. Trying to talk to them has led to them hanging up on me, laughing at me, and refusing to discuss it.Desired Settlement: I would like the parking pass that has been paid for to be reinstated and harassment about someone else's bill be stopped.

Review: Was shorted change at one of the parking facilities and never got it back. Emailed an Adam C.[redacted] who never followed up.Desired Settlement: I want my change.