Initial Business Response / [redacted] (1000, 5, 2016/06/24) */ Contact Name and Title: Chance L [redacted] - Preside Contact Phone: [redacted] Contact Email: [redacted] @triad.twcbc.com I was able to get in touch with the homeowner late afternoon on 6/13/We discussed the repair history of their systemIn April 'system was low on refrigerant and leak repairedIn April 'unit was low on refrigerant but no leak could be foundMay 'unit was low on refrigerant and determined the coil was leakingSystem was out of warranty at that timeOn 6/14/went to check out systemFound that the indoor TXV was stuck closed and causing the system to freeze up due to coil being starved for refrigerantDiscussed all possible repair options with homeownerWe decided to replace the coil (which comes with a new TXV)Due to the previous issues with the system, LHC agreed to supply the replacement coil in good faith and the homeowner would pay for installation of the coilRepairs were made on 6/16/As of 6/16/16, we considered the matter resolved
Initial Business Response / [redacted] (1000, 5, 2016/06/24) */ Contact Name and Title: Chance L [redacted] - Preside Contact Phone: [redacted] Contact Email: [redacted] @triad.twcbc.com I was able to get in touch with the homeowner late afternoon on 6/13/We discussed the repair history of their systemIn April 'system was low on refrigerant and leak repairedIn April 'unit was low on refrigerant but no leak could be foundMay 'unit was low on refrigerant and determined the coil was leakingSystem was out of warranty at that timeOn 6/14/went to check out systemFound that the indoor TXV was stuck closed and causing the system to freeze up due to coil being starved for refrigerantDiscussed all possible repair options with homeownerWe decided to replace the coil (which comes with a new TXV)Due to the previous issues with the system, LHC agreed to supply the replacement coil in good faith and the homeowner would pay for installation of the coilRepairs were made on 6/16/As of 6/16/16, we considered the matter resolved