Lawn Care Austin

Hello [redacted] I want to first apologize for the experience you've had with our company. We are so sorry for the confusion regarding the service and are making it right.  We've processed a refund for the full $75.78 you've disputed. The refund was processed on 7-5-2017 at 10:58am....

It may take up to 10 business days for the refund to hit your account but please be assured that it is on it's way.  Again, we are so sorry for the experience you've had and hope we have made it right for you. Thank you. Best,[redacted]

Complaint: [redacted]
I am rejecting this response because: This is August 28th and a refund has not been credited to my credit card. A credit issued August 9th would have shown on credit card by now. This is a scam operation.
Regards,
[redacted]

Hi [redacted], First off I'd like to apologize for the terrible experience you've had with LawnStarter. I am sorry that the work was never completed and that you had such a hard time getting a refund from us. I'd like to confirm that your refund to your credit card was processed on August 9th and...

should have hit your credit card already. If not, I ask that you please contact me directly at [redacted] and I'll push another refund right away. Thank you and I hope that we can better serve you in the future. Best,Jake [redacted] LawnStarter

Hi [redacted], I'm the Director of Operations here at LawnStarter and would like to personally apologize for the way in which this situation was handled. The way in which your situation was handled is completed unacceptable and I sincerely apologize. I have personally refunded your service on...

the date that the damage was caused and am working with my colleague [redacted] to make sure the fix with the contractor occurs as planned. I understand that [redacted] has been working with you on this fix and I know he's been working exceptionally hard to make sure it goes as planned. I also want to personally thank you for staying on as customer with us, I hope your continued service with your new crew has been exceptional. Please don't hesitate to reach out if you have any issues with the contractor or future questions about your service. Thank you for your business. Best,[redacted] Director of Operations

Dear [redacted], We appreciate you bringing this matter to our attention. We're sorry if there was any confusion regarding the completion of your services on August 20th or August 31st. After careful review of our records we can confirm that these services were completed and that you were charged...

for those services on August 24th and September 10th. There were no services completed after your cancellation on September 3rd. Since these services were rendered we unfortunately cannot offer you a refund to your credit card. We do apologize for the confusion. Please let us know if we can be of service in the future. Best,The LawnStarter Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If I have not received my refund within 7 days, may I contact the Revdex.com to let them know the situation is unresolved? Would this restart the complaint?Thank you for helping me with this situation.
Regards,
[redacted]