Lawn and Garden Warehouse & Hardware

I tried to call [redacted] but he did not answer. I did not leave a message but noticed he did leave an email address.  I sent him the following email today asking him to bring the mower back in to get an itemized estimate as he originally requested but was not given.  Plese see the email...

below.[redacted],I received your complaint from the Revdex.com yesterday.  After reviewing your statements in their email, it would be best if you could bring the mower back in to get the itemized quote on all parts and labor. I do apologize that that was not provided to you on your initial request.  Please let me know when you can bring the mower back in.  [redacted] is aware of the situation and he will have the estimate done.  The mechanic who will do the estimate is off on Mondays.  It has always been our policy, when a piece of equipment isn't worth the cost of fixing, to not put it back together.  However, I would like to have our mechanic look at your mower again to identify the parts and labor that would need replacing in order for the mower to run properly.Again, I do apologize for your recent experience at our store. We do appreciate your business and will get the estimate on fixing your mower to move toward resolving this matter.  Have a nice day,[redacted]