Law Offices of Donald H. Johnson

Ms***,
We appreciate you shopping with us at Dwayne Blackmon ChevroletI apologize that your experience was not up to your expectations. We strive to give all of our customers a top rated experience. As you stated, your visit was on Saturday 9/3/16. Due to
the Labor Day Holiday weekend, we decided to close early on that Saturday to give our employees time with their families for holiday activities. Apparently the salesperson had forgotten about the holiday closing time when he told you that we were open until our time of 6:00pm. We sincerely apologize for this inconvenience.When you returned on Tuesday 9/6/is when you actually wrote up the credit information and did the initial paperwork(buyers order) to try to purchase a vehicleWe submitted the vehicle and credit information to our lending sources to secure a loan for your purchase. The lending institutions sent us back their credit decisions on that particular vehicle and any conditions that may apply in you securing a loan for a vehicleThese decisions were then discussed with you. We do not make any of those decisions. This is the same process for everyone. I assure you that you were not discriminated against in any way or for any reason
We would be more than happy to try to help you further in trading vehiclesWe would have to meet the guidelines set by the lending institutions or, if you prefer, you can use any bank or financial institution of your choosing to secure your loanAgain, thank you for shopping with us and we do value your business
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