I would never ever recommend anyone to use this companyI made an appointment a month ahead of timeLess than hours before they wanted to clean my fireplace they called me telling me what time I had to be home, which was a time I would not be home and when I made my appointment I told them it had to be after a certain timeThe woman that had called me then said they would just cancel my appointmentI was no satisfied with this because I had made this appointment so far in advance, yet she offered no alternate planWhen I stated I did not want to cancel my appointment, that a resolution needed to be made she hung up on meI called back and asked to speak to a manager, which apparently she isShe tried talking over me multiple times, even though I did not raise my voice I was just wanting to know what the next step was and she hung up on me againAbsolutely horrible customer service and complete disrespect, from a manager no less
I would never ever recommend anyone to use this companyI made an appointment a month ahead of timeLess than hours before they wanted to clean my fireplace they called me telling me what time I had to be home, which was a time I would not be home and when I made my appointment I told them it had to be after a certain timeThe woman that had called me then said they would just cancel my appointmentI was no satisfied with this because I had made this appointment so far in advance, yet she offered no alternate planWhen I stated I did not want to cancel my appointment, that a resolution needed to be made she hung up on meI called back and asked to speak to a manager, which apparently she isShe tried talking over me multiple times, even though I did not raise my voice I was just wanting to know what the next step was and she hung up on me againAbsolutely horrible customer service and complete disrespect, from a manager no less