Law Offices of Anton, Gordon & Monje

June 27, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Re: Case Number:   [redacted]
      Date of Notice: June 21, 2017
      [redacted]...

[redacted]
      [redacted]       Richmond, VA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On June 23, 2017, I corresponded with [redacted] via email and provided the explanation of the overall bill. Currently [redacted] has subscribed to a 24 month transitional Internet Pro plus Cable and HBO offer. The promotion is valid from March 1, 2017 until February 28, 2019. On March 1, 2018, the promotion will increase to the year 2 rates and remain effective until February 28, 2019. This promotional rate does not include equipment, taxes and fees. At the conclusion of the promotion, standard retail rates will apply.
On June 21, 2017, a courtesy credit was applied for an installation charge that was applied on April 30, 2017. This charge caused the May 26, 2017, statement to reflect a higher amount. On June 24, 2017 a credit was applied for services issues. The credits applied will reflect on the June 26, 2017 statement.
After my initial contact with [redacted] on June 23, 2017, I made several attempted to answer any additional questions or concerns. Unfortunately, my attempts were unsuccessful. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Sherry T[redacted] Executive Customer Relation

April 23, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Case Number:   [redacted]
Date of Notice:  April 6, 2016
Re:    [redacted]
         [redacted].
         Apt. #[redacted]
         Charleston, SC [redacted]

Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office April 6, 2016 regarding service related issues.
I spoke with [redacted] on April 23, 2016 and confirmed the service related issues were resolved on April 22, 2016 during a service call visit. The technician resolved the service related issues by relocating the modem and replacing a defective connector. I apologized for any inconvenience experienced addressing and resolving this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Renesha K.
Executive Customer Relations

October 24, 2016Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number:      [redacted]      Date of Notice:     October 6, 2016[redacted] [redacted] ...

Chicago, IL [redacted]Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by [redacted] regarding a payment dispute.  On September 6, 2016, I spoke with [redacted] and confirmed on September 2, 2016, [redacted] set up a postdated credit card payment to debit on September 16, 2016. Due to an error the payment inadvertently posted to the incorrect account on September 16, 2016. On September 3, 2016, [redacted] set up another postdated credit card payment to debit on September 17, 2016. The second payment debited on September 17, 2016 and posted to [redacted]’s account. Our records indicate the second payment was reversed back to [redacted] credit card on October 1, 2016. The first payment, made on September 16, 2016, was located and applied to [redacted] account on October 5, 2016. A credit was applied to the account on October 6, 2016 to cover the processing fee and reflected on the October 13, 2016 statement. I explained that due to [redacted] payments not covering the full balance late fees generated on the account. No further credits are deemed justified. I apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].  Regards,Gregory M. Executive Care Specialist

April 18, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Re: Case Number:   [redacted]
      Date of Notice: April 12, 2017
      [redacted] ...

      [redacted]       Maryville, TN [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing issue.
On April 18, 2017, I spoke with [redacted], and applied a credit on April 13, 2017 for the service call fee billed. The credit will appear on the May 2, 2017 billing statement. Comcast’s records confirm that on February 18, 2017, a Comcast technician resolved a service issue by correcting the rate code. I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Sanita G.
Executive Customer Relations

We have accepted this.  However, we have not received a bill as indicated by Comcast.  It is important that we receive this bill in order to make payment.  I suggest that the bill be resent certified (with signature) to ensure that we get it.  Upon this action, payment will be made in the amount settled upon.[redacted]/[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Case Number:   [redacted]
Date of Notice:  December 30, 2015
Re:    [redacted] [redacted]
         [redacted]
         Arlington, TN [redacted]

Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office December 30, 2015 referencing property damage.
On January 3, 2016 a service call was completed. There were no problems detected with [redacted]’s services and the technician confirmed the services are working within Comcast standards.
On January 12, 2016, I spoke with [redacted] and confirmed that the damages are scheduled to be repaired by a third-party contractor on January 16, 2016. The date for the repairs is based on [redacted]’s availability.
Additionally, I have reviewed the monthly rate and confirmed [redacted] is receiving a twelve month promotional discount beginning December 16, 2015 through December 16, 2016 as previously offered by the customer service representative. The promotional discount will be reflected on the billing statement dated January 31, 2016.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Deidra H.
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
as long as the billing rate remains at $29.99 for the duration of the year period.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you all for your help with this matter.
Regards,
[redacted]

September 16, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Re: Case Number:   [redacted]
      Date of Notice: September 6, 2016
      [redacted]
...

      [redacted]
      Calhoun, GA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a service disconnection request.
On September 12, 2016, I spoke with [redacted] and scheduled a disconnection of service effective June 19, 2015 as requested. I also confirmed the disconnected account was not subjected to an early termination fee as [redacted] was not under a service contract and the account is not in collection status. I was unable to locate any active account for [redacted] with the information provided. I apologized for any frustration that may have been caused in order to get this issue resolved.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Joseph H.
Executive Customer Relations

May 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Case Number:   [redacted]
Date of Notice:  May 10, 2016
Re:    [redacted]
         [redacted]
         [redacted]
         Wallington, NJ [redacted]

Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office May 10, 2016, in regard to early termination fees.
On May 11, 2016, I spoke with [redacted] and confirmed our records reflect the agreement was not accepted, and the contractual code was inadvertently not removed from the account resulting in the early termination fee (ETF) being applied to the account. A credit was applied to the account on May 11, 2016 waiving the ETF charge. The credit will appear on the billing statement dated May 16, 2016.
Additionally, a refund check is being processed reimbursing the over-payment received and applied to the account. The refund should arrive within fourteen days, on or before by May 31, 2016. I will follow up with [redacted] on this date to confirm receipt of the refund check. I apologized for the inconvenience experienced attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
James S[redacted] Regulatory Executive Relations

May 12, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Case Number:   [redacted]
Date of Notice:  April 28, 2016
Re:    [redacted] [redacted]
    ...

    [redacted]
         Unit *
         Chicago, IL [redacted]
Dear Sir or Madam,
This letter is in response to the complaint filed by **. [redacted] [redacted], received in our office April 28, 2016, in regard to a promotional offer concern.
Comcast records indicate on April 27, 2016, [redacted] contacted our office regarding a promotional offer for our Performance Starter Internet service that she saw displayed her area. Even though [redacted] did not contact the number on the advertisement to receive the offer, the representative did provide correct information regarding the offer informing her that it was not for her current service, Performance Internet.
Contact was made with [redacted] on April 28, 2016 to discuss her concern and apologize for any inconvenience or frustration experienced in attempting to have her concern addressed. As a courtesy, [redacted] was offered a 12 month promotion for the current level of service she subscribes to effective April 28, 2016 through April 27, 2017. When the promotion expires regular rates will apply.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Jeremy C[redacted] Regulatory Compliance Specialist

April 19, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Re:    [redacted]           [redacted]     ...

    Santa Maria, CA [redacted] 
         Case Number: [redacted]
         Date of Notice: April 6, 2017
To the Bureau:
This letter is in response to the above-referenced complaint submitted to the Revdex.com by [redacted].
Upon receipt of this complaint, I conducted a thorough investigation regarding [redacted]’ concerns. Comcast’s records reflect that on March 30, 2017, [redacted] requested the removal of XFINITY Video services from his account. However, because this change was made in the middle of a billing cycle, both his old and new plans briefly appeared in his online account. I subsequently confirmed that the package change took effect on March 31, 2017 and, as an Internet-only customer, [redacted] will not be assessed the Broadcast TV Fee moving forward.
On April 7, 2017, I contacted [redacted] to advise him of the aforementioned information and apologize for any inconvenience he experienced.
With regard to the service issues outlined in [redacted]’ complaint, a call was scheduled and completed on April 15, 2017. During this visit, a technician discovered that the problems are related to another XFINITY subscriber’s residence. Comcast is currently in the process of contacting this other subscriber in the hopes that access will be granted so that a technician can provide a resolution.
As a courtesy, I have issued a bill credit to [redacted]’ account. This credit was reflected on his April 16, 2017 billing statement.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me.
Regards,
Daniel T.
Executive Customer Relations
###-###-####, extension [redacted]

June 28, 2016Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number:  [redacted]Date of Notice:        June 18, 2016[redacted]Holly, MI [redacted]Dear Sir or Madam:This letter is...

in response to the complaint filed by [redacted], which was received by our office June 21, 2016 regarding a billing explanation request.  On June 21, 2016, I spoke with [redacted], an authorized user on [redacted], account to discuss a billing concern. A detailed explanation of the previous billing statements was provided. [redacted] currently subscribes to a Blast Internet promotional offer with a monthly self-service discount. The promotional offer is effective March 14, 2016 and will expire on March 27, 2017.On May 14, 2016, the self-service discount was removed from the account, due to [redacted] not enrolling in the monthly self-service discount offer online. The change of service was reflected on billing statement dated May 14, 2016. On May 16, 2016, a credit was applied to [redacted] Comcast account for the amount of the discount. On June 17, 2016, [redacted] enrolled in self-service auto-payment to receive the monthly discount. The self-service discount was added to the account on June 18, 2016. On June 21, 2016, an additional credit was applied to the account for one month of the discount. The change of service and credit will reflect on the next billing statement dated July 14, 2016. An apology was provided for any inconvenience experienced while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.  Regards,Avery H.Executive Customer Care Specialist

July 25, 2017
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Re:    Case Number: [redacted]
         Date of Notice: July 8, 2017
    ...

    [redacted]
         [redacted]          Oak Park, IL [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a billing explanation request.
On July 10, 2017, I spoke with [redacted] and provided a detailed explanation of the overall bill. I explained our records confirm the billing statement generated on July 1, 2017 to cover billing cycle July 5, 2017 through August 4, 2017. The statement balance also included the past due amount for service charges from the June 1, 2017 billing statement.
The account was disconnected effective July 1, 2017 per [redacted]’ request. A prorated credit generated for service charges from July 1, 2017 through August 4, 2017. The prorated credit reflected on the billing statement dated July 20, 2017. The final balance is valid for service rendered from May 5, 2017 through June 30, 2017. I apologized for any inconvenience and overall experience while attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-#### Extension [redacted].
Regards,
Tiffany H.
Executive Care Specialist

December 23, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Re:    Case Number: [redacted]          Date of Notice: December 5, 2016
    ...

    [redacted]
         [redacted]          Cartersville, GA [redacted]
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by [redacted] regarding a promotional offer.
Our records indicate on November 11, 2016, [redacted] contacted our office to inquire about receiving a promotional offer that was mailed to him. [redacted] accepted the offer, along with the contractual obligations. However, the installation order was entered for the non-contractual version of the offer in error, which was at a higher rate.
On December 6, 2016, a representative contacted [redacted] to discuss his concerns. [redacted] advised he appreciated the call but he already cancelled his services. On December 5, 2016, the account was disconnected at [redacted]’s request and the equipment was removed from the account on December 17, 2016. On December 19, 2016, a credit was applied to the account to waive the remaining charges incurred. We apologized for any inconvenience and overall experience in attempting to resolve this matter.
I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.
Regards,
Jeremy C[redacted] Regulatory Compliance Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.   Comcast gave me no other choice but to either accept or discontinue services.   They absolutely will not change the due date of which is my main complaint.   The resolution is not a resolution at all.   I will always be in the same position because they refuse to change the due date.   I feel all of this was for nothing because they would not work with me.  I am very disappointed with Comcast.   
Regards,
[redacted]

February 27, 2016
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1880 John F Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Case Number:  [redacted] Date of Notice: February 23, 2016
Re:    [redacted]
    ...

    [redacted] [redacted] [redacted]          Chicago, IL [redacted]

Dear Sir or Madam,
This letter is in response to the complaint filed by [redacted], received in our office February 23, 2016 regarding service related issues.
A Comcast representative spoke with [redacted] on February 26, 2016 and confirmed the service related issues were resolved on February 26, 2016 by reconnecting the services. A credit was applied to the account on February 26, 2016 for the loss of service. The credit will appear on the next billing statement which will be issued on February 28, 2016. An apology was extended for any inconvenience and frustration he may have experienced while attempting to resolve this matter.
I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact my colleague, Shaunda, at ###-###-####.
Regards,
Mario S.
Executive Care Specialist

June 18, 2016Revdex.com of Metro Washington DC & Eastern Pennsylvania1880 John F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: [redacted] Date of Notice: May 31, 2016 [redacted] [redacted]West Palm Beach, FL [redacted]Dear Sir or Madam:This letter is in response to the...

complaint filed by [redacted], which was received by our office May 31, 2016 regarding service issues.  On June 14, 2016, I spoke with [redacted] and confirmed the service issues were resolved by the business phone number being transferred successfully to the residential address on June 14, 2016.  I explained that the account is on a 6 month promotional rate for the phone services effective June 14, 2016 through December 14, 2016.  At the conclusion of the promotion, retail rates will apply.  I apologized for any inconvenience experienced in attempting to resolve this matter. I trust that this letter provides your office with the information required in this matter. Should you have any questions or need additional information, please contact me at ###-###-####.   Regards,Seth LExecutive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]