Law Office of Kevin R Lynch PLC

We received seven orders from this company (*** LLC based in *** ***) over the course of approximately two yearsEach order was accepted by Imperial Paints with day payment termsPayment from *** was made electronically to our PayPal account, each time without reference
to the invoice number, and from a different entity than the ordering customerWhen the *** account appeared to be overdue by more than days, Imperial Paints would ask *** about payment, and they would respond with details as to when the payment had been madeWe would reconcile their account and proceedThis was always a polite request, and was necessitated as there was no simple way to identify their payment from among the thousands of other payments received. Earlier this week, sensing the frustration from *** and the limited size of their account, our accounts department suggested changing their payment terms to credit card onlyThe result was the customer statement posted by J*** C*** on 10/30/17. Despite the fact that there has never been an overcharge, there was no disputed amount, and only a very limited relationship between the two companies J*** C*** decided to extrapolate her few interactions with Imperial Paints, and make unfounded accusations of systemic "unethical"behavior, rather than to recognize it for what it is - a process issue caused by an unwillingness to correctly identify a payment so that it can easily be booked into an accounting system