Law Office of John P. Frye, P. C

Review: I receive numerous blocked/unknown calls both on my cell phone and at my workplace from "The Law Office of John P. Frye". They are now harassing my co-workers, stating that they need to speak with me regarding a legal matter. I spoke to a Ms. [redacted] from the Law Office, and she told me that she is a debt collector from "The Law Office of John P. Frye" working on the behalf of [redacted] Financial. I have not received any documents whatsoever from this Law Firm, but it calls me demanding that I make payments to them over the phone instead of directly to [redacted] Financial. This is a complete invasion of my privacy and a violation of my credit rights. My coworkers should not have been contacted and informed of any legal matter that I may have. [redacted] financial has not informed me that it has turned my account over to a collection agency, and I have no written information that confirms what the "Law Office of John P. Frye" is stating over the phone is true or not. I suffer from pre-hypertension, but the harassing phone calls are causing stress and further elevating my blood pressure, putting me at risk of hypertension. I wish to no longer be contacted by "The Law Office of John P. Frye".Desired Settlement: I would like to receive by mail a written detailed explanation of how "The Law Office of John P. Frye" has obtain my information. I would also like to receive hard copies of every recorded conversation that I have had with representatives from their firm. The "The Law Office of John P. Frye" has put my health, my job, and my privacy in jeopardy with its harassing phone calls to my co-workers at work. I demand that all forms of communication with me be stopped at once.

Business

Response:

On January 31, 2014, my law office received an account in the name of [redacted]. My client, Atlantic Credit & Finance, had acquired this account from [redacted] Financial, Inc. On February 3, 2014, my office sent a letter of introduction to Mr. [redacted]. Our letter did not prompt a communication from Mr. [redacted] so attempts were made to reach him by telephone, both to his residence and to his work number. On February 6, 2014, my employee, [redacted], spoke to Mr. [redacted] and payment arrangements were discussed, but no resolution was made and Mr. [redacted] terminated the call. We attempted to reach him thereafter but to no avail.

On February 26, 2014, this office received Mr. [redacted]'s complaint. As a result of Mr. [redacted]'s request, no further communications will be made to him from this office. His account has been closed and returned to our client for his requested verification.

Sincerely,

John P. Frye, Esq.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear

This response does not address any of the issues I pointed out in the original complaint. I will like to recieve copies of the recorded conversation that I had with the representative. During the call with the representative, I made it very clear that payment arrangements will be discussed directly with [redacted] Financial, to to anxunknown third party over the phone. Also, this company left voicemails on my coworkers phone about this private matter without my consent. My privqcy rights have been violated, and someone needs to answer for that. The Law Firm of John P. Fry should never get Revdex.com approval because they scam innocent uninformed people out of there money by operating within the loop holes of the law. This sort of practice should be deemed unlawful and unconstitutional.

Regards,

[redacted] II

Business

Response:

On February 6, 2014, my employee, Bridgett [redacted], attempted to reach Mr. [redacted] at his place of employment regarding a matter sent to this office from our client, ACF. She did not state why she was calling and was eventually transferred to the engineering department and received a voicemail. She did not leave a message. She called the main number again and asked to speak to someone in the engineering department in hopes of reaching Mr. [redacted]. She was given the number ###-###-#### to call. Ms. [redacted] called the number and a man named [redacted] answered. She asked for Mr. [redacted] and he said that he was not in today. She asked if he could get him a message for her. He agreed and Ms. [redacted] left her name, where she was calling from and her telephone number. She did not state why she was calling. [redacted] said that he would text Mr. [redacted] and give him her information.

Later that day our telephone records indicate that Mr. [redacted] called this office at 2:25 p.m. and 4:09 p.m., but no message was left. However, Ms. [redacted] noticed the missed call and called his cell phone and spoke with Mr. [redacted]. The situation was discussed but no resolution was made. Mr. [redacted] put Ms. [redacted] on hold and never came back to the phone.

Ms. [redacted] did not attempt to reach Mr. [redacted] again until February 11, 2014, and called his cell phone but was unable to speak with Mr. [redacted]. She did not attempt to reach him at work again until February 17, 2014. She was unable to speak with him on that date and for several days thereafter. On each occasion, she did not leave a message or state the nature of her call. Ms. [redacted] never indicated to anyone at Mr. [redacted]'s place of employment the nature of her call. The only thing she did was to request someone ([redacted]) to get a message to Mr. [redacted] for him to contact her.

Mr. [redacted] has requested copies of the recorded conversations. It is against this office's policies to send out copies of recorded conversations. However, if Mr. [redacted] or his attorney would like to come to my office, I will be glad to let either of them listen to the recordings. If Mr. [redacted] would like the Revdex.com to intercede and permit a representative from that office to listen to the recordings, I will even arrange for that.

Sincerely,

John P. Frye, Esq.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What was the date that John P. Fry is referring to when states tbat the represent return my call after I called twice? I did not speak with the representative after my two called attempts. I did not talk to her and leave her on hold. We spoke once prior to this loint in time while I was in an airport, and we lost connection during that time. At no point did a second conversation occur between the representative and I.

It is unfortunate that the firm refuses to let me either listen to or recieve colies ofcthe recorded conversations vetween me and tbe representative. Since it is against their policy, perhaps I can see a copy of such a policy. If not, I demand a copy of the recorded conversation involving the representative and I.

I dont have recorded conversations of fhe resentative and my coworker, but according to him, she did state that she was from the law office of john p. Fry a.d tbat she needed to speak with me. Even this was tok much information and a violation of my privacy. Sbe should have o.lh made atte,pts to contact me through my direct extension only, not anyone elses.

Revdex.com, I would to recieve a coly of the firms policy stating that I cannot recieve copies of my recorded conversafions with the representive. If not, Im demanding copies of those recorded conversations, if they exist af all.

Regards,

[redacted] Ii

Business

Response:

The date that this office spoke to Mr. [redacted] was on February 6, 2014. This was the only time that we ever spoke with him. It was the same day that Ms. [redacted] left a message with [redacted] to have Mr. [redacted] contact her. During that conversation, [redacted] asked who she was and she gave her name and where she was calling from. This was all the information that was given. Thereafter, Mr. [redacted] called into this office and Ms. [redacted] discovered he had called and later contacted him and spoke with him regarding the matter.

Once again, this office will certainly let Mr. [redacted] or his attorney listen to the recordings here in my office. We will also let the Revdex.com intercede and permit a representative from that office listen to the recordings.

Sincerely,

John P. Frye, Esq.

Review: The JP. Frye company contacted me over a year ago regarding an account in collections and has been fraudalently collecting on an account that was never assigned to them. JP Frye has not reported to the credit agencies money collected. I've since cancelled payments to them and have contacted them numerous times without a response. I've contacted there billing department as well as managers and have yet to get any response. They have been paid monthy since March 2013. This is a type of credit fraud and I would like to be refunded as well as have the company investigated for this type of fraud.Desired Settlement: I would like a full refund and the company should be investigated for fraud.

Business

Response:

On March 24, 2014, my office received an email from Ms. [redacted] similar to her Revdex.com complaint. As a result of the email and prior to us receiving the Revdex.com complaint, my employees, [redacted] and [redacted], spoke with Ms. [redacted] regarding her email issues. It is my understanding that the account that we were working with her on was in fact a [redacted] account and the payments she had made were applied to that account. A letter from this office was also sent to Ms. [redacted] per her request. Ms. [redacted] said that she wanted to contact the original creditor to verify the situation and then she would call us back to set up payment arrangements.

This office would like to continue working with Ms. [redacted], and if there is any additional information need, I will be glad to provide it.

Sincerely,

John P. Frye, Esq.

Review: I WAS CONTACTED BY THIS COMPANY ABOUT A YEAR AGO, THEY STATED THAT THEY HAD BOUGHT OUT A LOAN I OWED TO ANOTHER COMPANY AND WANTED TO SET UP A PAYMENT PLAN. LIKE A MN I ASSUMED THEY WERE LEGIT AND WENT ALONG WITH IT AND MADE SEVERAL PAYMENTS BEFORE IT WAS BROUGHT TO MY ATTENTION BY [redacted] PERSONNEL THAT THIS ACCOUNT WAS CLOSED BY THE ORIGINAL CREDITOR AND SHOWS A ZERO SATISFIED BALANCE. I QUESTIONED THE PEOPLE AT JOHN P FRYE ABOUT THIS AND THEY BECAME DEFENSIVE AND DOWN RIGHT PREDITORIAL. THEY CALL MY HOME NUMBER SEVERAL TIMES A DAY BEGINNING AT 8 AM AND CONTINUING UNTIL AFTER 9PM. THEY DO NOT LEAVE MESSAGES. RECENTLY THEY HAVE BEGUN CALLING AND HARRASSING NOT ONLY ME BUT MY COWORKERS AT WORK...AT THE SHERIFFS DEPARTMENT! ONE OF THEIR MALE CUSTOMER SERVICE REPS EVEN WENT SO FAR AS TO CALL ME "STUPID" ON A RECORDED LINE. I HAVE ASKED THIS COMPANY FOR PROOF OF THEIR CLAIM TO BE SENT BY MAIL TO MY HOME ADDRESS, I HAVE BEEN WAITING FOR THIS PROOF FOR ABOUT 8 MONTHS NOW.Desired Settlement: . IF THEY DO HAVE SOME PROOF THEY NEED TO SUBMIT IT TO ME AT MY HOME ADDRESS SO THAT I MAY HAVE MY CREDIT ATTORNEY LOOK OVER IT AND VALIDATE IT. IF THEY DO NOT HAVE ANY VALID PROOF OF THIS ACCOUNT I WANT THEM TO CEASE THEIR HARRASSMENT ASAP.

Business

Response:

On April 18, 2012, my office received an account from our client in the name of Ms. [redacted]. My client had acquired this account from HSBC Consumer Lending (USA) Inc. thereafter, my employee spoke with Ms. [redacted] and payment arrangements were made. From May 18, 2012 until April 19, 2013, twenty-five payments were made to this office by Ms. [redacted]. However, on May 1, 2013, she sent in a letter requesting us not to run any more payments. This was honored. My employee spoke with her on May 13, 2013, and Ms. [redacted] said that she did not want to start paying again until she returned to work in June. On May 28, 2013, she called in and made a payment of $$68.43, and on June 17, 2013 called in again and made a payment of $92.14. She also said that she would call back on July 1, 2013. She did so and made a payment of $92.14, and said that she would call back on July 24, 2013. We did not hear from Ms. [redacted] on that date or thereafter. My employee tried to reach her but never did. We did not hear from her until we received her Revdex.com complaint, which was quite a surprise. This office never received a request for documentation from her. If we had we would have provided it. This office never said that she was "stupid." This would have been counterproductive. All our communications between this office and Ms. [redacted] were polite, professional and amicable. Therefore, the only manner in which to handle her account at this time is to deem it as a cease and desist account and forward it back to our client, which we have done. Ms. [redacted] will no longer hear from this office and if she desires documentation she can contact our client and they will be glad to provide it to her. Sincerely, John P. Frye, Esq.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have requested information on who the mysterious client is on several occasions and still don't know who they are. HFC is paid in full and shows satisfied on my credit report. John Frye or their client have still not provided any documentation. As far as calling me stupid, I work for the Sheriff's Dept and the call was recorded. But that is neither here nor there. As long as they stop their harassment I will be satisfied.

Business

Response:

On April 27, 2012, an introduction letter from my office to Ms. [redacted] was sent to her. In that letter it referenced Atlantic Credit & Finance as being my client. On January 2, 2013, a letter was sent to Ms. [redacted] stating that NCEP was the new owner of the account. Neither of these letters were returned to this office. Because Ms. [redacted] desires documentation and for this office to no longer contact her, I have contacted my client and they have agreed to send her documentation regarding her account. Also, even though Ms. [redacted] alleges that her credit report reflects that her account has been paid in full, a balance is still due and owing and remains on the account. Regarding her allegation that my employee called her "stupid," I would like to have a copy of the tape as conduct of this nature is not tolerated in this office. Finally, being that it is Ms. [redacted]'s desire that we no longer contact her, this request will be honored as there will be no further communications from this office to her. Sincerely, John P. Frye, Esq.

They helped my situation and it was a wonderful experience. I couldn't be more relieved to have someone want to help out folks like myself! Thank you!

Review: This company has repeatedly contacted me about a credit card I never had and no one in my family has had. We talk to them in an effort to stop the harassing calls, the matter seems resolved and 6 months later it starts again. This has gone on for 4 years now.Desired Settlement: Leave me alone before I stop you myself.

Business

Response:

On March 31, 2014, my law office received an account from our client, ACF. When my employee attempted one of the telephone numbers in the file on April 15, 2014, we were informed that the individual was not there at that time. We called the same number again on April 22, 2014, hoping to reach the individual we were seeking. We were informed by Mr. [redacted] that the person we wished to speak with did not live there. At that time, that telephone number was disabled and has not been called since nor will it be called again.

If there are additional questions, please contact me.

Sincerely,

John P. Frye, Esq.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The people calling misrepresented their identity and on more than one occasion informed that they were seeking a different individual. The person they were seeking did return their call and left their phone number which the firm never called, but recalled me. They lie.

Business

Response:

As I stated in my original response, this office attempted to contact an individual at a telephone number that appears to belong to Mr. [redacted]. We were informed on that date, April 15, 2014, that the person we were seeking was not there at that time. We called the number again on April 22, 2014, and informed by Mr. [redacted] that the person we were seeking did not live there. No further calls were made to that number. However, my office did receive a subsequent call from the person we wished to speak with and an amicable communication was had and a successful resolution was made.

Sincerely,

John P. Frye, Esq.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are lying. There is nothing they can say that result in me "accepting" their apology. I want to be left alone, they are know to be liars and I leave it there.

Regards,

This company continues to call me repeadidly at least three times a day. The last time I answered the man\rep was calling me about a [redacted] account. I advised him that I did not have a [redacted] account, he asked me if my social was "...." and I advised him that was not my social he had the wrong person. He accused me of lying and continued to make threats about an action, etc.. He still calls and now more than before sometimes five calls in a day and voicemails.