Laurels of Blair Stone

Please accept this email as a formal response to complaint #[redacted] regarding Mr. [redacted]. In reviewing his complaint with all pertinent staff members with the Phoenix Mercury, the Phoenix Suns, Sports & Entertainment Services, and Talking Stick Resort Arena (Community Relations, Mercury...

Marketing, Sales, XFactor Season Ticket Holder Membership Experience Staff, Guest Services and Guest Relations), no one was aware of Mr. [redacted]’s request.  Had any staff member in one of the Departments listed above become aware of his request, we would have made every attempt to accommodate him in some respect. Senior Director of Business Development Kyle P[redacted] was asked to determine if Mr. [redacted] was an XFactor Season Ticket Holder member. Upon further review, it was determined that Mr. [redacted] is not an XFactor member, but did purchase a ticket(s) to several games at the end of the season as he indicated. Senior Membership Experience Specialist Chris M[redacted] contacted Mr. [redacted] on 10/5 at 3:35pm and left a voicemail. Mr. M[redacted] contacted Mr. [redacted] by phone again today at 10:30am, left another message and also sent an email. Our course of action is to offer Mr. [redacted] an invitation to attend the Mercury All-Team Autograph session next season (which is an exclusive benefit to XFactor Season Ticket Holders only).  At this event, he will be able to acquire the autograph he seeks. Again, upon request, our organization makes every attempt to offer fans special guest experiences that are within our purview. Please let us know if you need any additional information.Regards, Alisa S[redacted]