Lauder's Energy Solutions, Inc.

The Customer ordered the transmission and it was delayed. I called the customer and told the customer it was an honest mistake that they did not ship it and that the transmission will be here 2 days after I called him. And the customer said it was okay. When we called the customer to tell him it was...

here, he started complaining  and wanted a discount.  We told him no, and then he wanted a refund. And we told him we would give him a refund minus 25 % for restocking and freight both ways that totaled out to $350.00 and that was the last time we have spoken with him.