Latham Pool Products Reviews (%countItem)
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Latham Pool Products Rating
Address: 176 Viking Dr, Jane Lew, West Virginia, United States, 26378-8094
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+1 (304) 884-8100 |
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www.lathamint.com
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I recently had a liner installed. I custom ordered the Stonebraid border to be paired with the Reef liner. What I got was Reef liner, Stonebraid border PLUS 1" of Royal Prism at the top of the border! I wish I could download a picture. When you custom order, they are basically cutting the border off one set and pairing it with a liner of your choosing. Instead of cutting just the border off and pairing in with reef, they included 1" of the liner I DID NOT want. Currently waiting to hear back from Latham. During installation I was out of town and apparently no one noticed this?!?
We are currently reviewing your concern with your dealer. Thank you
Spoke to dealer, concern is understood and resolved. Thank you
I Purchased My pool three years ago. And then in the summer of 2017 I got a crack in the curve of the pool. I call in sept 2017 to get fixed, They me to have a patch put on and they would fix it when I opened it. Pool was under warrenty, But what you need to know is you have work to do if it is cracked. They want you to build your own braces for the pool and set them and then lower the pool levels 12 inches below area before they will even touch it. Very Very Unhappy customer. Will let anyone wanting a pool to know what will happen if something goes wrong with pool. I got better service out of my pool guy then I did Lathem.
It is an unfortunate occurrence that this pool developed a crack. Given that it is three years old, something must have occurred that allowed hydro-static pressure to create the crack. Realistically, this is not a warranty claim as the product is not defective. Even if it were a warranty claim, the terms of the warranty that would have been supplied during the installation process three years ago states it is the responsibility of the owner to drain and brace the pool for repairs to be made. In most instances, the owner can either accomplish the drain and brace process themselves or hire a builder to do that for them. That is their specific responsibility for the repair to commence. We stand ready to complete the repair upon receiving confirmation that the homeowner will have the pool drained and braced to accomplish the repair.