Latham Pool Products

Had a contractor install an inground pool (contract Jan 17 2012, installed approx Feb-Mar 2012 ). Today (Feb 12 2024) the liner has stood up well. The contractor did a few things bad and wasn't able to get them resolved. Liner "floated" three times due to heavy rains, but we got it back down almost perfect "almost". Got one small leak a couple of years ago. (contractor no longer in business) we contacted local they found and fixed leak in bottom, they could not determine reason for leak, besides small hole in liner. There is currently a nail that was not nailed all the way in one side wall that protrudes 1" but has not punctured liner. Contractor that repaired leak put addition sealer over and around it to strengthen spot. One side pattern has almost completely faded at top, other side looks almost like new. It is a 16X32 saltwater inground pool with a Model LRNJNM99S1 Greci Havana//Creek. I do not know if it's a saltwater liner. I am very happy with my liner Considering three floaters, living in southeast (Montgomery, AL area), high salt level (4,200 ppm for this particular salt system). Considering replacing this year, most reports state 10 to 15 years normal life, we are right there and condition of liner is good, just fading and not pretty anymore. We will see!

I purchased a latham pool liner for my in ground pool I 6/30/2018. I just came accross the warranty paperwork while cleaning out. The liner is very nice and no problems with it in the 5 years we have had it. I figured I should write a review now because we are very happy with it. I would post a picture but the pool is closed for the winter.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below For yrsnow the representative of Latham pools MsCindy W [redacted] wascommitted to providing the repair (I have several e-mails with thosestatements)I find those statements binding and the company should come out and repairthe fiberglass pool, hopefully in spring 2016.I will be contacting Mr Erdelac soonMsCindy w [redacted] has ALL the informationMrErdelac was requestingThere should be no cost for this minor repair Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.For yrsnow the representative of Latham pools MsCindy W [redacted] wascommitted to providing the repair (I have several e-mails with thosestatements)I find those statements binding and the company should come out and repairthe fiberglass pool, hopefully in spring 2016.I will be contacting Mr Erdelac soonMsCindy w [redacted] has ALL the informationMrErdelac was requestingThere should be no cost for this minor repair Regards, [redacted]

I am responding to complaint case # [redacted] , registered by Mr [redacted] of Milwaukee, WII want to thank you for the opportunity to replyOur review of Mr [redacted] claim in our warranty database indicates the we opened a claim regarding warranty consideration on June 5, We had several communications regarding his claim and explained that our pricing is based on today’s rates not pricingHaving said that, our last of several contacts we had with Mr [redacted] was on 7/24/We sent him a drawing of his liner for his approval and provided him a price of $for the liner with shipping totals $ We are currently waiting for the drawing to be approved and a call from Mr [redacted] to finalize this claim Thank you for your time and attention LPP, IncWarranty Dept Doug S

I apologize for the confusion The agreement was made in previous emails to the complainant that the company would perform the drain and brace at our expense and risk I assumed that fact in my recent response that we were modifying the repair agreement To be specific, the company will drain and brace the pool and assume the risk related to draining and bracing the pool along with removing the clause related to damage to the site caused by the company repair crew The remainder of the repair agreement will be in full effect.What we are requesting is for the complainant to sign the revised repair agreement so that we can commence the scheduling of the repair Regards, [redacted]

When Mr [redacted] purchased his pool, he bought it from a competitor of Viking Pools (Blue Hawaiian Pools)Viking Pools has subsequently purchased Blue Hawaiian pools, but only purchased the assests, not the liabilitiesThe pool warranties for pools manufactured prior to Viking's acquisition are the responsibility of the previous owners(see attached explanation letter.)

Latham is more than willing to assist [redacted] *n the repair of her swimming pool All she needs to do is contact [redacted] Warranty Department for fiberglass pools at [redacted] and ask for warranty/service assistance As this is not a warranty claim, [redacted] will be given the options that are available to her for the repair of her product.In the terms of her settlement agreement, which [redacted] *as not a party to, [redacted] received settlement from the defendant [redacted] has always been willing to assist [redacted] *nce the case was finalized As soon as she can make the call to our Warranty Department, we will give [redacted] her options and cost for the repairRegards, [redacted] President - US Division Latham Pool Products, Inc

I have had the opportunity to review the documentation and emails related to this particular swimming pool. Per the terms of the Limited Lifetime Warranty, there are specific requirements of the homeowner related to a warranty claim. In this particular instance, the homeowner has refused... to perform their requirements in order for the pool to be repaired.The warranty is very thorough relative to what is and what is not covered on a pool. This particular pool was purchased in 2012 by a contractor. According to the paperwork, it was not installed until September of 2014. During that time frame my organization has no knowledge as to how that product was stored or what condition it was in at the time of installation.In spite of that, as a gesture of goodwill, we offered to fix the spot(s) on the pool that were showing some modest discoloration or had become rough. Per our standard repair protocol, we issued paperwork for the homeowner to review and sign. This paperwork is required for us to schedule the repair. The homeowner refused to sign the paperwork due to a clause relating to draining and bracing the pool, and a clause related to incidents that occurred during the repair were not toe responsibility of the manufacturer.The draining and bracing of the pool is a requirement by the homeowner per the terms of the warranty. The homeowner claims they did not receive a copy of the warranty. Our website has the warranty posted on it for easy reference and we supply every pool with a Customer Information Packet that includes a hard copy of the warranty in place at the time of sale. Whether the homeowner received the Customer Information Packet would be the responsibility of the contractor and not the manufacturer.Regardless, in an attempt to further assist the homeowner, we decided that we would drain and brace the pool and get the repair completed. The homeowner continues to refuse to sign our paperwork referring to the clause related to potential incidents that may occur on the site.At this point, it is my contention that our organization has been very accommodating and willing to go above and beyond our requirements on a repair that may or not even be a warranyt item. We are at the ready to perform the repair. all we need is for the homeowner to sign our paperwork. Best Regards, [redacted]

Spoke to Pool Builders, ( [redacted] ) Contractor advised that they have put a new liner in pool on 4/28/ As Liner has been replaced, we consider this matter closed