LatestFashions

Complaint: I am rejecting this response because: (1) My $handling charge WAS processed (2) I believe that this company's advertising is deceptive They state that their products (for which we have to pay shipping) is a "reward" for taking a survey This verbiage implies that the "reward" is just that, and not a prelude to an expensive trial membership in the company The fine print is easy to miss.I do not appreciate this kind of advertising and I have let Cincinnati Bell (the host company) know as much I do not think the misleading language and the fine print consequences should be allowed I resent having to pay anything extra to this companyI will NEVER fall for this kind of thing again For that, I guess I should be grateful to them Sincerely, [redacted] Cincinnati

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

When a customer places an order on our website, the terms and conditions are clearly stated and thecustomer must agree to the terms or the order will not go throughOur offer clearly states a 14-day trial.The trial starts the day the order is placed as stated in the termsIf we do not hear back from thecustomer within the 14-day trial period, we will assume they love the product and bill them the retailcostOur records indicated this customer was outside the trial person when they contacted our customerservice departmentThe account was cancelled on 9/18/per the customer's requestAt that time,we refunded .$As a courtesy, we have refunded an additional and remaining charges totaling$Please allow 2-business days for the refunds to reflect.We apologize for any inconvenience and or misunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and thecustomer must agree to the terms or the order will not go throughOur offer clearly states a 14-day triaLThe trial starts the day the order is placed as stated in the termsIf we do not hear back fmm thecustomer within the 14-day trial period, we will assume they love the product and bill them the retailcost Our records indicate that Linda signed up on 7/6/but the shipping and handling charge of$never was processedWe do not show any additional orders or charges under this customer'sinformationPlease provide additional information so we can better understand and assistWe apologize for any inconvenience and or misunderstanding.Thank you

When a customer places an order on our website, the terms and conditions are clearly stated and thecustomer must agree to the terms or the order will not go throughOur offer clearly states a 14-day triaLThe trial starts the day the order is placed as stated in the termsIf we do not hear back
from thecustomer within the 14-day trial period, we will assume they love the product and bill them the retailcost Our records indicated this customer was outside the trial person when they contacted our customerservice department The account was cancelled on 9/21/per the customer's request At that time,the customer agreed to a 35% refund of $to settle the accountAs a courtesy, we have refundedthe remaining 65% refund for $Additionally, we have sent a refund check in the amount of $99.98.(Confirmation***) Please allow 7-business days for the check to arriveWe apologize forany misunderstandings.We apologize for any inconvenience and or rnisunderstanding

When a customer places an order on our website, the terms and conditions are clearly stated and thecustomer must agree to the terms or the order will not go through. Our offer clearly states a 14-day triaLThe trial starts the day the order is placed as stated in the terms. If we do not hear back fmm...

thecustomer within the 14-day trial period, we will assume they love the product and bill them the retailcost Our records indicate that Linda signed up on 7/6/2017 but the shipping and handling charge of$6.99 never was processed. We do not show any additional orders or charges under this customer'sinformation. Please provide additional information so we can better understand and assistWe apologize for any inconvenience and or misunderstanding.Thank you.

Complaint: 12366268
I am rejecting this response because:  (1) My $6.99 handling charge WAS processed.  (2) I believe that this company's advertising is deceptive.  They state that their products (for which we have to pay shipping) is a "reward" for taking a survey.  This verbiage implies that the "reward" is just that, and not a prelude to an expensive trial membership in the company.  The fine print is easy to miss.I do not appreciate this kind of advertising and I have let Cincinnati Bell (the host company) know as much.  I do not think the misleading language and the fine print consequences should be allowed.  I resent having to pay anything extra to this company. I will NEVER fall for this kind of thing again.  For that, I guess I should be grateful to them.
Sincerely,
[redacted]Cincinnati

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

When a customer places an order on our website, the terms and conditions are clearly stated and thecustomer must agree to the terms or the order will not go through. Our offer clearly states a 14-day trial.The trial starts the day the order is placed as stated in the terms. If we do not hear back...

from thecustomer within the 14-day trial period, we will assume they love the product and bill them the retailcost. Our records indicated this customer was outside the trial person when they contacted our customerservice department. The account was cancelled on 9/18/201 7 per the customer's request. At that time,we refunded .$99.98. As a courtesy, we have refunded an additional and remaining charges totaling$399.92. Please allow 2-3 business days for the refunds to reflect.We apologize for any inconvenience and or misunderstanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]