Lashkaraa

This outfit was recently delivered, and it was stitched so terribly, and not at all as described on website. BUYER BEWARE! Attempts to resolve led to no response, and ignored emails. The yellow color is MUCH deeper than as pictured, it is more of an ugly dark candy yellow, not at all a pastel tone. The outfit is so poorly stitched, I won't be able to salvage this botched fabric. The net ghaarara starts below the knees, and definitely not as flowy (very little fabric used), so that the net just hangs straight down. THIS COMPANY IS A FRAUD! After I sent proof with pictures, they stopped responding to my emails and deleted my account profile off their site. I posted a review on the site, it was deleted, as they only keep all the fake positive reviews. DO NOT BUY FROM THIS COMPANY!

Company guaranteed a new and fixed product to me via email and is now denying the product.
I ordered a custom sized dress as part of order #*** (Style name: Dusty Rose Heavy Embroidered Anarkali Style Lehenga) on 12/31/19. Another member of my party also purchased a dress as part of that order. Both of our dresses were incorrectly made with the improper measurements. I reached out to Lashkaraa on 2/22, which was 2 days after receiving my dress due to incorrect measurements. The team did not return my message until 2/26, which is longer than their guaranteed 24 hour response time. They did not agree with replacing or refunding the dress at the time. The other member of my party filed a complaint with Revdex.com, so I brought this up to Lashkaraa on 3/7 regarding my own dress. Lashkaraa responded to me on 3/9 (also longer than their guaranteed 24 hour response time) stating they will replace both dresses (picture attached). However, they just responded to the other member of my party on 3/13 stating that the original Revdex.com complaint was only for 1 dress so they are unable to replace both of them. This goes against the email confirmation that I received on 3/9 saying they would replace both dresses.

I purchased a custom-fitted dress from Lashkaraa and received the package approximately 2 months after ordering. On the website, it asks customers to reach out to the customer service team if there are any concerns about incorrect sizing/ measurements within 7 days of receiving the product. I reached out to the team 1 day after receiving my package and emailed them with my concerns (zipper not working, measurements incorrect) and they said they would respond to my email in 24 hours. Unfortunately, after more than 5 attempts to reach out to them (email, chat, phone), they said they would respond to my inquiry as soon as possible, and I still have not received an answer in 9 days. I would like to receive a resolution to this issue.
Product_Or_Service: Navy Blue and Mint embroidered Anarkali Suit