Lashes And Massage Lake Tapps Medi Spa

RE: Complaint ID: [redacted] Please consider this as our formal response to complaint ID [redacted] The nature of the complaintinvolves the failure of the complaining party to pay for services rendered which were not covered by hisinsurance policyWe believe that it is important to note that the complaint revolves solely around thisissue, as he did not complain of the services rendered or the care provided.On June, 4, the complaining party presented himself for an eye problem regarding a possible eyeinfectionHe was seen by a doctor, prescribed antibiotics, and was evaluated for new contact lensesThisevaluation involved a history of present illness, special testing during examination focused on the infectionand contact lenses, and appropriate decision making.At this visit, his insurance benefits were explained in detail, including what was and wasn’t coveredHisinsurance covered the health exam (with a copay), and a discount/money towards supply of materials(like contact lenses)It did not include the contact lens fitting and evaluationOur fee (which is usual andcustomary in the industry) for his type of contact lens evaluation is $100, and includes the contact lensportion of that exam, the diagnostic fitting set we sent him home with, and any non-health related contact–lens follow ups at no charge (which he came back for on 07/02/2015).We have a well trained staff who deal with these procedures, insurance questions, and fees numeroustimes dailyThe complaining party sat down with our insurance specialist to discuss the fees because hehad questionsWe have scripts we use and standard forms which we fill out, makes copies of, and evengive to the patients to take home.The complaining party was informed of the fees ahead of the treatment and he was provided theopportunity to read all documents and ask questionsAfter meeting with our specialist and providing himthe documents the complaining party read and signed such documentsIt would be unethical to surprisepatients with feesIt would also be a breach of our contact with his insurance company to NOT chargehim these fees – we are bound to charge fees including copays, etc, and if we did not we could be heavilypenalized.Subsequent to his office visit our office communicated by telephone and by written notice with thecomplaining party seeking to be paid the $due for services renderedAt no time did the complainingparty ever pay or deny receiving the servicesAs is our policy, after attempts to collect our fees, hisoutstanding invoice for services rendered was sent to a collection agency.These are fair, and standard practicesHe agreed to a service, was informed the pricing ahead of time,and received said service - of course we would ask him to pay.The complaining party’s allegation that his signature was ‘forged’ is absolutely and vehementlydeniedThe complaining party signed the forms at the time he came for treatment and any allegation tothe contrary is untrueWe have never ‘used’ a signature in any manner as alleged by the complainingparty and would never do so.John M Dovie, OD, FAAOPresident, Blacksburg Eye Associates

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I agree with MrDovie, this complaint has nothing to do
with, as he states; “The nature of the complaint involves the
failure of the complaining party to pay for services rendered which were not
covered by his insurance policy”. Which
is why I was shocked and appalled to see MrDovie including my personal confidential medical information in his response to you in reference to my
complaint. Most especially, because your
notification of any written response states “THE TEXT OF YOUR RESPONSE WILL
BE PUBLICLY POSTED ON THE Revdex.com WEB SITE… PLEASE DO NOT INCLUDE ANY PERSONALLY
IDENTIFIABLE INFORMATION IN YOUR RESPONSE” Of course this is now another matter I will
have to address
My response to MrDovie is simply; I told
Blacksburg Eye Associates that I did not wish to receive any services which
were not covered by my insurance, and they
disregarded my instructions. I signed a
signature pad that apparently superimposed my signature on whichever documents
they decided to affix it to. It was
their responsibility not to perform any treatment that, as I told them, was not
covered by my insurance, in this case $contact fitting.
Apparently the practice of taking advantage of *** *** *** *** is their business model and I again request this unjust charge of
$be nullified and I receive written notification of such
Regards,
*** ***

RE: Complaint ID: [redacted]Please consider this as our formal response to complaint ID [redacted] The nature of the complaintinvolves the failure of the complaining party to pay for services rendered which were not covered by hisinsurance policy. We believe that it is important to note that the...

complaint revolves solely around thisissue, as he did not complain of the services rendered or the care provided.On June, 4, 2015 the complaining party presented himself for an eye problem regarding a possible eyeinfection. He was seen by a doctor, prescribed antibiotics, and was evaluated for new contact lenses. Thisevaluation involved a history of present illness, special testing during examination focused on the infectionand contact lenses, and appropriate decision making.At this visit, his insurance benefits were explained in detail, including what was and wasn’t covered. Hisinsurance covered the health exam (with a copay), and a discount/money towards supply of materials(like contact lenses). It did not include the contact lens fitting and evaluation. Our fee (which is usual andcustomary in the industry) for his type of contact lens evaluation is $100, and includes the contact lensportion of that exam, the diagnostic fitting set we sent him home with, and any non-health related contact–lens follow ups at no charge (which he came back for on 07/02/2015).We have a well trained staff who deal with these procedures, insurance questions, and fees numeroustimes daily. The complaining party sat down with our insurance specialist to discuss the fees because hehad questions. We have scripts we use and standard forms which we fill out, makes copies of, and evengive to the patients to take home.The complaining party was informed of the fees ahead of the treatment and he was provided theopportunity to read all documents and ask questions. After meeting with our specialist and providing himthe documents the complaining party read and signed such documents. It would be unethical to surprisepatients with fees. It would also be a breach of our contact with his insurance company to NOT chargehim these fees – we are bound to charge fees including copays, etc, and if we did not we could be heavilypenalized.Subsequent to his office visit our office communicated by telephone and by written notice with thecomplaining party seeking to be paid the $100 due for services rendered. At no time did the complainingparty ever pay or deny receiving the services. As is our policy, after 4 attempts to collect our fees, hisoutstanding invoice for services rendered was sent to a collection agency.These are fair, and standard practices. He agreed to a service, was informed the pricing ahead of time,and received said service - of course we would ask him to pay.The complaining party’s allegation that his signature was ‘forged’ is absolutely false and vehementlydenied. The complaining party signed the forms at the time he came for treatment and any allegation tothe contrary is untrue. We have never ‘used’ a signature in any manner as alleged by the complainingparty and would never do so.John M Dovie, OD, FAAOPresident, Blacksburg Eye Associates