LaserMax Defense

Have spoken to business, and an amicable solution has been reached

LaserMax was recently purchased by Crosman Corp During the transition we had issues with phone lines transferring In addition the phone messaging system did not work properly At the same time the LaserMax website was being upgraded which resulted in the loss of some emails Together these issues created a perfect storm! Rest assured we have resolved all issues and sincerely regret the experience our customers had to endure during this time Mr [redacted] was calling to check on the status of a rebate claim John [redacted] , LaserMax Customer Service Repcontacted the Rebate Center on the customer behalf and shared the information with him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The company has also contacted me directly explain the error, and the correctionMy rebate is in processThank you for your positive involvement in this issueI had sent several emails directly to their customer service deptand was not successful in getting any responseI credit the positive outcome in this matter to your involvement
Regards,
*** ***

Have spoken to business, and an amicable solution has been reached.

LaserMax was recently purchased by Crosman Corp.   During the transition we had issues with phone lines transferring.  In addition the phone messaging system did not work properly.   At the same time the LaserMax website was being upgraded which resulted in the loss of some...

emails.   Together these issues created a perfect storm!   Rest assured we have resolved all issues and sincerely regret the experience our customers had to endure during this time.    Mr. [redacted] was calling to check on the status of a rebate claim.  John [redacted], LaserMax Customer Service Rep. contacted the Rebate Center on the customer behalf and shared the information with him.

First submission for Rebate was mistakenly rejected by Rebate Administration Company ([redacted]) due to incorrectly categorizing [redacted] as a non-qualified vendor. This was fixed in the system and new Rebate was submitted for Mr [redacted] on 6/16/17. Please see attached [redacted] Screen shot....

 Typical Rebate processing time is 8 weeks- so Rebate should be expected by mid August.  Please call me if required Mike [redacted].  Thank You