Laser Car Wash

Date:  4/13/2015CUSTOMER NAME: [redacted]Revdex.com CASE #: [redacted] Thank you for forwarding to us the complaint of our customer, [redacted].  [redacted] is a valued customer and we appreciate the opportunity to respond to this complaint.It is and always has been Brake Masters® policy to correct any deficiencies that have occurred in repairing and/or servicing a customer's vehicle. Furthermore, Brake Masters® has always tried to satisfy all its customers when they have experienced a problem. Brake Masters appreciates the efforts the Revdex.com makes in helping us to resolve complaints.[redacted] brought in her 2010 [redacted] for an oil change on 9-20-2014. Brake Masters performed an express oil changes and made some standard recommendations.According to [redacted] it appears that another shop performed an oil change on 11/25/2014. Please see attached report.On 1/24/2015, the vehicle was brought back into Brake Masters for another oil change and it was noted with concerns with the drain plug. Brake Masters made recommendation at that time to repair the concern of the oil pan. Please see attached invoice.At this time we find that Brake Masters is not liable for the repair needed as stated by [redacted], and in fact the vehicle was serviced by another shop between the service from Brake Masters.  Sincerely,  [redacted]Customer Service Manager