Larsen Properties

Working with Larson Properties has been a pleasure over the past year They are very helpful in showing me how my property can maximize its profitsBrad is amazing, straight shooter and gets right to the point I like it how he keeps from making mistakes

Complaint: [redacted] I am rejecting this response because: So, instead of taking responsibility, you want to change the response from "we didn't give you a garage door remote" to it’s your fault for using the locks in the home This is exactly why the Revdex.com has to step in and help moderate OK So, much for honoring veterans and a solid business ethic This company knew I was a veteran before I move in I could have used some of that “honor” with a clean house that included a garage door opener By the way, I previously requested through [redacted] a garage door remote and you now know I need the garage door outside pad programmed Instead of fixing the issue, we find blame and avoidance I've never paid so much and received so little in return You're wrong and you know itThis isn’t business it’s another word that I can’t say here that is the only thing worse than a lie If this happened to you, the fix would be the same as I'm requesting The bottom line is the opener failed and your company is taking it personal that it needs to be accountable HINT: Businesses thrive when they take ownership and correct their failures When a [redacted] breaks, they send you a new one, when a ***t dies, they replace it So, don't talk about pushing blame, just take responsibility Regards, [redacted]

The tenant's complaint about our service is the owner does not wish to send a maintenance person to the home, at their expense, just to fix a doorbell We were planning on having this looked at during the next routine maintenance issue and this has been communicated to the tenant According to the Texas Property Code, a door bell is NOT considered a health and safety item This complaint is not legitimate and should be removed from this site completely

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My issue just got resolvedPlease cancel my complaintThere wasn't a place to do it online /> Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:As stated in the Larsen Properties response, I did misspeak and the application fee was $ That being said, as you can see in the attached reasons for denial of an application, the ownership of a pet is neither a factor nor was it mentioned in my denial letter as a reason for application denial (see attached [redacted] ) As [redacted] stated in his Revdex.com response, "the owner chose an applicant who did not have a pet." This is the first I am hearing that my pet would be an issue Larsen Properties requested additional information about my pet and continued processing my application based on that knowledge The application should not have been processed as this information was made available to Larsen Properties on the 4th of February If the owner was going to discriminate against an applicatant because of their pet, they should not have advertised this property as "Pets Negotiable" and requesting a Pet Deposit of $ The property was falsely advertised through the MLS database (see attachments) as willing to accept pets Once again, I would not have paid to apply for this property if I was aware that a pet was a reason for denial and that the owners preference was a tenant without a pet I am still requesting that my application fee refunded based on the grounds of advertisement and discrimination I will not accept any other responses at this time.Regards, [redacted]

Complaint: [redacted] I am rejecting this response and will be contacting my attorney on the grounds of discrimination and advertising Either way, a refund will occur.Regards, [redacted]

We are responding to this owner to close out their account once we settle out what has been completed with contracted maintenance improvements for their home We felt they were not a good fit for our business and have offered them an immediate release to seek other management services They own the home and have all means of access and we are not impeding them from finding another property manager, or renter They are free and clear to hire any representation they choose We expect to have their account settled in the next few days Respectfully, [redacted] , Broker Owner - [redacted] Properties

Had and continue to have a great experience with the folks at Larsen PropertiesThey take their responsibility seriously in looking out for my interest in my rental property

We stand by our decision regarding this matter and will not refund the application fee of $Prior to SHOWING and APPLYING - our Non-Refundable terms of application are posted to the MLS, the website, and the tenant is presented these terms in writing prior to applying through our online process Non-Refundable means Non-Refundable Had the applicant NOT understood what Non-Refundable means, they should not have clicked the box indicating that they did in the application process prior to paying the Non-Refundable fee of $ Since the applicant DID click the box indicating they understood what non-refundable means, we have to conclude that the applicant fully understood the terms of application and has no merit for a complaint

We are so lucky and thankful to have Larsen Property Management handle our rental property in San Antonio, Texas This team is second to none! Excellent job year after yearThe new portfolio management system gives me, the property owner, a single point of contact This system delivers great customer service that isn't often found in this industry Keep up the great work!

This unfortunate incident could have been avoided if the tenant had not engaged the deadbolts from inside the home, and exited through the garage. The keyless deadbolts, which are required by Texas Law, were installed upon tenant move in. If the tenant were exiting in and out of the
garage, and leaving the keyless deadbolts engaged inside the home, there would be no way for the tenant to access the home if: 1) The Power Went Out 2) The garage door malfunctioned. We provided the means for this tenant to contact us after hours via our 24/maintenance hot line. It was considered a “Lockout” situation because the tenant engaged the keyless deadbolts thru the entire home and exited through the garage In lockouts, we do not send someone to the home to fix or pay for their accidental lockout.
If there is a valid work order request to repair a garage door opener, that can be or already has been addressed. In closing, the tenant is attempting to push blame on to the management company for locking themselves out of the home We are a company that honors our veterans and is veteran owned

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Original Posts:
01-18-2016: “L[redacted] Properties is unprofessional and unreliable. I was interested in one of their properties and scheduled a showing online, as they request. Twice I was cancelled on the night before without any forewarning. I contacted the Realtor and she requested I reschedule yet again. My boyfriend drove over 20 minutes to see the property and nobody showed up. Then, as two weeks had passed, someone else put in an application and was approved. I lost the house I had my heart set on because of their dubious work ethic and their thoughtless actions. I will never rent/lease/buy/sell through L[redacted] Properties and I urge anyone who reads this to beware.”
01-26-1016: “We sincerely apologize for the mix up in working with this customer to see one of our homes. In researching the history, we found that two different agents were assigned, and there was a long gap from the time the customer wanted to see the home, to the time they could actually rent the home. We feel this was part of the mis-communication because showing someone a home today, that they could not rent until 60 days from now, would not work. Our rental market moves so quickly that no owner or property manager can "hold" a home for anyone that long. It turned out that we received a qualified application right around the same time the customers wanted to see the home for the 2nd time and the home went off the market. This has been an unfortunate situation and we have since improved our screening questions to remind potential customers that any one of the 5000 plus agents in San Antonio can show them homes. It does not have to come from an agent just from the company that lists the home. We wish these customers all the best in their upcoming move and hope they will be able to understand our mistakes while we continue to refine our procedures. Thank you. Brad L[redacted], Owner - L[redacted] Properties”
01-26-2016: “I appreciate the response; however, there are many flaws embedded within it's content. The time frame in which we intended to move was a bit farther out, but I informed the Realtor that we were willing to begin payments within the required fourteen days from the application date. Secondly, it was the third attempt at viewing the home. While it is true that any Realtor could have shown us this particular home, it shows immense irresponsibility on the part of your associates to cancel without notice, without contact, and with no apology. I would not recommend anyone to deal with your agents and find a Realtor who knows how to do their job with efficiency and respect for potential renters.”
Timeline of Events:
Saturday, January 9th 2016: First appointment to see property at [redacted] cancelled without warning or notice. Michael J[redacted] received a text from the scheduling website [redacted] saying the showing was cancelled and to reschedule.
Friday, January 15th 2016: Night before the second appointment to view the property. Michael received phone call from Melanie Thomas, Realtor, saying there was an application in on it, received that day, as well as one more that was not at promising. She asked if he wanted her to find him another home and he said he still wanted to view the property the following day at 11:00am. She agreed. Within the hour Michael got yet another text saying that his showing was cancelled. No warning from Ms. T[redacted] and no apology. Michael called her back, with no answer. He left a voicemail, which may have not been extremely professional but was very passionate. I wrote a message through [redacted] as well as leaving a message through the L[redacted] Property Management website indicating that I was upset with what had happened and would like to be contacted on my direct cell phone in regards to this property. I received no call or response of any kind. I asked Michael for Ms. T[redacted] phone number and gave her a call. She didn’t answer and I left a voicemail. She called me with within 30 minutes and we talked. I told her that we still wanted to see the property and if the application from the other potential tenants were to fall through, we would then want to begin our own application. I informed her that we preferred to move in on the 27th of February; but we were willing to begin payments as soon as was necessary in order to obtain this property. She told me to schedule another showing on the website and that she would contact the property manager and see if they would be willing to meet with me the following day, Sunday the 17th. I rescheduled, for a third time, through the online system for Monday the 18th.
Saturday-Sunday, 16-17th 2016: Received no phone calls from Melanie T[redacted] or property manager.
Monday, January 18th 2016: Michael J[redacted] drove to the property and waited thirty minutes, with no one showing. He checked all sources of communication and found an e-mail cancelling the appointment. I called the L[redacted] Property Management office and talked with the secretary ([redacted] She informed me that she knew nothing of the meeting or goings-on (acceptable – not her job). She also told me about the application on the property and she was about to approve it. I wrote my personal review of my personal experience with this company on [redacted]. I was upset and felt that if we had been able to view the house on the first showing, we would have gotten the house with no problems. The unprofessional manner in which we were confronted was unprecedented and upsetting.
Tuesday, January 26th 2016: I received an email saying that someone replied to my review on [redacted]. Upon reviewing it, I commented back. I felt that Brad L[redacted], Owner of L[redacted] Properties, was simply attempting to discredit my review for those who might read it. I responded with what is the truth, to straighten out the facts.
Thursday, January 28th 2016: I checked my email in the morning, as I had a nearly 13 hour shift at the hospital on the 27th. I had received an email from L[redacted] Property Management’s lawyer with a cease and desist order, stating I had 48 hours from receipt of the email to delete my review. I did not feel like it was the right thing, but I deleted it because I felt severely intimidated by a large company with many resources that I cannot obtain. But I do not feel that they are justified in this action. I had a bad experience, posted the facts, and was bullied into retracting what I said.
Thursday 1-28-16 5:30pm
Michael insisted putting up his own review on the website since they bullied me into taking mine down. He posted it from his own account and within two minutes of posting he received a call from Brad L[redacted] threatening him with a lawsuit if he didn't remove what he had said within 24 hours. He refused and was then cursed at, his military service mocked and repeatedly told Michael 'He better have a big pocket book, cause he's taking his [redacted] to court.' Completely unprofessional and downright absurd for a business owner to do this as a result of a negative review on a [redacted] page. No non-disparagement clauses or contracts were signed; we never even met their agents. We never even got that far.This reflects the practices of the company and creates questions about the authenticity of their review page.

Complaint: [redacted]
I am rejecting this response because:
So, instead of taking responsibility, you want to change the response from "we didn't give you a garage door remote" to it’s your fault for using the locks in the home.  This is exactly why the Revdex.com has to step in and help moderate.  OK.  So, much for honoring veterans and a solid business ethic.  This company knew I was a veteran before I move in.  I could have used some of that “honor” with a clean house that included a garage door opener.  By the way, I previously requested through [redacted] a garage door remote and you now know I need the garage door outside pad programmed.  Instead of fixing the issue, we find blame and avoidance.  I've never paid so much and received so little in return.  You're wrong and you know it. This isn’t business it’s another word that I can’t say here that is the only thing worse than a lie.  If this happened to you, the fix would be the same as I'm requesting.  The bottom line is the opener failed and your company is taking it personal that it needs to be accountable.  HINT: Businesses thrive when they take ownership and correct their failures.  When a [redacted] breaks, they send you a new one, when a [redacted]t dies, they replace it.  So, don't talk about pushing blame, just take responsibility. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  My request is based on unethical business practices.  Additionally, according to Larsen Properties, I only had 15 days to request my review request.  I am outside of the review request window.  
Regards,
[redacted]

Working with Larson Properties has been a pleasure over the past year. They are very helpful in showing me how my property can maximize its profits. Brad is amazing, straight shooter and gets right to the point. I like it how he keeps from making mistakes.

The tenant's complaint about our service is the owner does not wish to send a maintenance person to the home, at their expense, just to fix a doorbell.  We were planning on having this looked at during the next routine maintenance issue and this has been communicated to the tenant.  According to the Texas Property Code, a door bell is NOT considered a health and safety item.  This complaint is not legitimate and should be removed from this site completely.

We stand by our decision regarding this matter and will not refund the application fee of $65.00. Prior to SHOWING and APPLYING - our Non-Refundable terms of application are posted to the MLS, the website, and the tenant is presented these terms in writing prior to applying through our online process.  Non-Refundable means Non-Refundable.  Had the applicant NOT understood what Non-Refundable means, they should not have clicked the box indicating that they did in the application process prior to paying the Non-Refundable fee of $65.00.  Since the applicant DID click the box indicating they understood what non-refundable means, we have to conclude that the applicant fully understood the terms of application and has no merit for a complaint.

The applicant is completely wrong in his complaint and we have the attachments and forms to document it. First – the lease agreement does NOT indicate the tenant has to show the home at any time during the lease agreement under normal circumstances.  The portion that does indicate...

that is only for a sale of the home and is part of the Texas Association of Realtors Lease agreement that is promulgated and can not be changed without being a licensed attorney in this state.  It illustrates the applicant making this complaint does not understand what is being presented to him making this entire complaint invalid.  Second – of course we only allow 24 hours from the time the applicant is approved to deliver the security deposit.  This is standard practice and all it would take is a phone call to his bank to arrange a wire, or an overnight delivery of certified funds.  This practice is common place among property management companies. We are not going to hold a home for this approved applicant for more than the allowed time.  In contrast, at the time of application - many companies REQUIRE delivery of certified funds even before they are approved.  We do not, however, they can not delay the process of delivering funds to us simply because they claim to be out of town.  This was also presented to them in the application process.  Lastly – the application clearly states the application fee is Non-Refundable from the very beginning of the process.  There will be no refund and this is a meritless complaint.

Our application process is clearly disclosed in every aspect prior to anyone applying for our homes.  We...

received numerous applications in one day and are unable to refund application fees because the process goes through an online screening company that pulls the funds from the account. This was disclosed up front and the applicant signed off knowing that the application fees were non-refundable.  With receiving in multiple application in one day, that was unavoidable and another application was chosen that did not have pets. In addition, I do not believe this review is accurate as we do not charge $85 (Eighty five) per application as mentioned – we charge $65 (Sixty five) - further discrediting this review.  All the terms of application were presented and accepted by this applicant up front per our attachments.  We will include the necessary attachments for documented proof.