Upon changing their own institution policies, this credit union is forcing existing customers to change terms of their agreements and unnecessarily requesting financial info as if applying for new lines of credit We have asked to see the terms of our agreement showing where our line of credit would have expired and have not seen that as of yet, since they told us our account has expired *** and as of *** increased our interest payments so they are almost triple what they were beforeBut the credit union went ahead and dropped our line of credit amount from $*** to $*** before this expiry date We also deposited an amount of money in the savings account to cover future insurance payments on this loan and they removed the amountThey have now demanded the full balance of the line of credit if we do not provide this information A financial institution should honour the agreements made previously with existing customers, we are not delinquent payers our credit is
Upon changing their own institution policies, this credit union is forcing existing customers to change terms of their agreements and unnecessarily requesting financial info as if applying for new lines of credit We have asked to see the terms of our agreement showing where our line of credit would have expired and have not seen that as of yet, since they told us our account has expired *** and as of *** increased our interest payments so they are almost triple what they were beforeBut the credit union went ahead and dropped our line of credit amount from $*** to $*** before this expiry date We also deposited an amount of money in the savings account to cover future insurance payments on this loan and they removed the amountThey have now demanded the full balance of the line of credit if we do not provide this information A financial institution should honour the agreements made previously with existing customers, we are not delinquent payers our credit is