Larry Roesch Chrysler Jeep Dodge Ram

Complaint: [redacted] I am rejecting this response because: Sincerely, Reshon [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will meet with Karl in the next few weeks and decide what is the best option Sincerely, Kamesha [redacted]

Karl ***, our General Sales Manager, connected with the customer last week and offered to meet and discuss a favorable trade into a new vehicle. The customer is now relocated near the Atlanta area but would like to come back to our dealership and work things out. Karl awaits her visit... and will do all we can to resolve the situation. Please contact Karl at 630-***-***, ext ***, to make a specific appointment.

From: *** *** [mailto:***@roesch1.com] Sent: Monday, December 04, 12:PM To: Customer Relations Subject: Case # *** Revdex.com Customer Relations: Please reopen case # *** Our response: We are not in a position to
provide a customer a written warranty for work that was performed at a third party transmission repair facilityThe customer should seek such information from the repair facility where the work was performedIf there are any further questions, please do not hesitate to ask Regards, *** *** General Manager Larry Roesch Chrysler Jeep Dodge Ram RoeschCars.com

We have had titling problems with this vehicleIt was purchased at auction before being sold to Dmytro Minyaylo and the tile stated that it was a Fiat vehicleIt is a vehicle from Fiat Chrysler but should be titled as a Ram PromasterWe sent this information to Ohio, where the customer is from,
to be titled correctly but it was returned to usWe have been trying to correct the title and have it titled in Illinois and then sent to Ohio, but we are waiting for a lien release from ChryslerWe are told that is forthcoming and we should be able to process the title properlyWe have tried to communicate this with the customer but it is taking an excessively long timeWe apologize for any misunderstanding and inconvenience but we are at the liberty of the different state titling agenciesWe will get the customer a proper title

To whom this may concern,This matter was brought to my attention and I went directly to talk to my sales person and my finance manager that were involved in this incident. To keep this short and sweet for you this matter has already been rectified between both parties since. I think that
they may have sent a complaint to you a little fast here as I have been assured by the parties involved on my end that this is all taken care of and that you can even follow up with the customer and they will tell you the same. I am under the impression that there was just a misunderstanding and it is since corrected. Hope this is what you needed to hear and thank you for your time. John *** Jr General Sales Manager

From: *** *** [mailto:***@roesch1.com] Sent: Tuesday, December 05, 11:AM To: Customer Relations Cc: *** *** Subject: Case # *** Revdex.com Customer Relations: Please reopen case # ***
Our response: Our General Sales Manager, *** ***, met with this customer, *** ***, after he was not satisfied with the Chrysler he purchased from us*** worked with Mr*** and traded him into a Dodge Charger as he requested If there are any further questions, please do not hesitate to ask Regards, *** *** General Manager Larry Roesch Chrysler Jeep Dodge Ram RoeschCars.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will meet with Karl in the next few weeks and decide what is the best option. 
Sincerely,
Kamesha [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Reshon [redacted]

Karl [redacted], our General Sales Manager, connected with the customer last week and offered to meet and discuss a favorable trade into a new vehicle. The customer is now relocated near the Atlanta area but would like to come back to our dealership and work things out. Karl awaits her visit...

and will do all we can to resolve the situation. Please contact Karl at 630-[redacted], ext [redacted], to make a specific appointment.