Larry Miller Chrysler Jeep Dodge and Ram

The technician noted that the fog lamp was broken located right below the damaged area at the time of performed workIf there was damage at that time it would have been noted so that we are not held responsible (much like the process of inspection before renting a car)The consumer brought the vehicle back the next morning stating there was damage to the vehicleIt was stated that they only took it to the library and then homeThe vehicle could have been damaged there or in betweenOur disclaimer states were are not responsible for damage on the lot, but if the consumer wishes to contact me Tom G [redacted] @947-I will have my body shop paint that area out of goodwillThere will be no replacement parts or bumper but the scraped area will be paintedI will need to see the vehicle, but we want to helpWe are not responsible for the damage, but we want to help solve the problem

We submitted the transaction to the lender and they determine the length of contract and ratesAll figures were disclosed to Mr [redacted] before he signed the new contractHe could have declined and not accepted the new termsHe stated he wanted out of the Jeep Patriot that he had recently purchasedHe was informed by Tom N [redacted] that his payments were going up and that was his only option if he wanted out of his existing vehicle and into a truck as Mr [redacted] had requestedEnclosed is the contract signed by Mr [redacted]

We submitted the transaction to the lender and they determine the length of contract and ratesAll figures were disclosed to Mr*** before he signed the new contractHe could have declined and not accepted the new termsHe stated he wanted out of the Jeep Patriot that he had recently
purchasedHe was informed by Tom N*** that his payments were going up and that was his only option if he wanted out of his existing vehicle and into a truck as Mr*** had requestedEnclosed is the contract signed by Mr***

On July 9th of *** *** had his Dodge Durango towed to our dealership because of a problem with the vehicleWhen *** G***, our service manager was giving Mr*** his vehicle back he showed him the scratches on the rear corner of the vehicleHe asked if MrM*** was aware of
itThe customer said he had not done it and MrG*** thought it might be possible that it happened when it was towed inBased on MrG***'s experience as he has seen that before with other vehiclesHe contacted the tow company and they assured him it was not due to being towed inVideo recordings at the dealership show that is possible that our employee backed into a light poleMr*** was very upset and was not happy with our explanationHe called me to complain and stated that MrG*** was a liar and rudeHe then stated my employees were inept and his comment was "is the employee that backed the vehicle in stupid or whatHe said he was not comfortable with doing service at our dealershipHe stated that he would not come back after we fixed his vehicle and I agreed that would be best as he has complained before and we agreed that we do not have a good working relationshipWe took full responsibility and we would fix the minor damage to his vehicle
I have never talked with Mr***Not only are his comments concerning, but they are falseI never use vulgar language with my customers, and was not yellingI also never told Mr*** that the tech was wearing earplugs or earphonesHe asked "didn't he hear the backup sensors?" My reply was that I could not answer that as I wasn't there and hadn't asked the employeeI spoke with Mr*** on my speaker phone as I had Ken I***, my Fixed Operations Director presentHe will confer that MrG*** was not rude and was forthcoming that the vehicle was damagedI offered the gift card and the salesperson, Alley J***, who is a friend of MrM***w's assured me that the gift card has been handledI have not called him back or talked with the customer so the statement of harassment is also falseMr*** has made multiple calls to our corportate office so he is the one initiating contactI have conferred with state and corporate legal consul and I will not be writhing a letter and we will not be paying $If the customer wants his service work performed at our dealership, he has to understand that accidents can happen and we work on good faithIt was not intentional and we cannot go through arguments each time it is servicedHe will be treated like any other customer

Complaint: ***I am rejecting this response because:
almost all of the information they gave is falsePeople that lie and treat customers this way should not be running multi million dollar businesses Sincerely,*** ***

On June 22nd of 2016, Mrand Mrs*** came to the dealership and purchased a Chevrolet CamaroThe numbers were presented to the consumer and agreed uponThe consumer signed the purchase order and all documentation in accordance with the state and the lending institutionThe transaction
was completed and the consumer took possession of the CamaroIn the transaction the consumer traded their Mini-Cooper and assigned the vehicle to the dealerOn June 22nd the credit application was submitted to Westmark C.Uand it was approved that same day at 4:The consumer was required by the lending institution to provide proof of income, which is a common practice of financial institutions for loaning on collateral, also verifying what the consumer stated on the application was correct incomeMr*** was contacted to provide the proof of income and it was at that time that he was upset with the transactionHe stated he looked online and felt what we were asking as a retail price of his trade in was unfair and he wanted to undo the agreement because he wanted the profit to be made on the Mini-CooperHe then stated he was not approved through the lenderThe consumer can verify through the Credit Union that he was submitted and approved on June 22ndI have conferred with legal consul and all documents have been reviewedIt has been determined that we did act in good faith in the negotiation process, but we acted ethically and legallyAny other questions, please let me know

The technician noted that the fog lamp was broken located right below the damaged area at the time of performed workIf there was damage at that time it would have been noted so that we are not held responsible (much like the process of inspection before renting a car)The consumer brought the
vehicle back the next morning stating there was damage to the vehicleIt was stated that they only took it to the library and then homeThe vehicle could have been damaged there or in betweenOur disclaimer states were are not responsible for damage on the lot, but if the consumer wishes to contact me Tom G*** @947-I will have my body shop paint that area out of goodwillThere will be no replacement parts or bumper but the scraped area will be paintedI will need to see the vehicle, but we want to helpWe are not responsible for the damage, but we want to help solve the problem

The technician noted that the fog lamp was broken located right below the damaged area at the time of performed workIf there was damage at that time it would have been noted so that we are not held responsible (much like the process of inspection before renting a car)The consumer brought the
vehicle back the next morning stating there was damage to the vehicleIt was stated that they only took it to the library and then homeThe vehicle could have been damaged there or in betweenOur disclaimer states were are not responsible for damage on the lot, but if the consumer wishes to contact me Tom G*** @947-I will have my body shop paint that area out of goodwillThere will be no replacement parts or bumper but the scraped area will be paintedI will need to see the vehicle, but we want to helpWe are not responsible for the damage, but we want to help solve the problem

My service department has made multiple attempts to reach this customer and no response has been made by Mr***Thanks,Tom G***

My service department has made multiple attempts to reach this customer and no response has been made by Mr. [redacted]Thanks,Tom G[redacted]

Complaint: [redacted]I am rejecting this response because: 
almost all of the information they gave is false. People that lie and treat customers this way should not be running multi million dollar businesses Sincerely,[redacted]

We submitted the transaction to the lender and they determine the length of contract and rates. All figures were disclosed to Mr. [redacted] before he signed the new contract. He could have declined and not accepted the new terms. He stated he wanted out of the 2015 Jeep Patriot that he had recently...

purchased. He was informed by Tom N[redacted] that his payments were going up and that was his only option if he wanted out of his existing vehicle and into a truck as Mr. [redacted] had requested. Enclosed is the contract signed by Mr. [redacted].