Larry H. Miller Chrysler Dodge Jeep Ram 104th

The work was performed at other dealerships instead of ours so any repair issues need to be addressed by them. We are glad that the service contracts you purchased with the vehicle covered the repairs since the manufacturer was unable to help The vehicle was purchased months ago so
we cannot offer a refund or compensation on a used vehicle. If you would like to come in we could look at trading you into a different vehicle

Initial Business Response /* (1000, 5, 2015/05/30) */
We ordered all of the parts needed to perform the repair on *** ***'s vehicle from *** Unfortunately there are seals that are on back order and not availableWe have asked for those parts to be put on rush but have not been
given a delivery time for themWe have also checked with several after market transmission companies to try and find them and have had no success there eitherWe apologize that it is taking this long to repair *** ***'s vehicle but can not finish it until the parts are available
Initial Consumer Rebuttal /* (2000, 7, 2015/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The protection package does cover dents but there are parameters and criteria for dent repair. Unfortunately, this dent repair did not fall within those parameters and was denied. The Service Manager has contacted the customer in attempt to resolve this matter for her

Initial Business Response /* (1000, 8, 2015/09/04) */
We are sorry that ** *** did not understand the conditions of the oil change package that he purchasedWe will refund the remainder of the package to satisfy him
Complaint Response Date bumped because: Holiday
Initial Consumer
Rebuttal /* (2000, 10, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the refund even though it took a mo,th for them to respond to the complaintThey called me a week ago and said They would issue a refund checkStill waiting on the checkIf it doesn't show up by Monday I will be reopening the case
Final Business Response /* (4000, 31, 2015/11/30) */
Mr*** was refunded $for the TCA oil change program purchased and $for gas
Final Consumer Response /* (2000, 33, 2015/12/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a check for $Thank you Larry H Miller for doing the right thing

We have requested the *** *** be removed from all mailings, emails, phone calls

Complaint: ***
I am rejecting this
response because: I have a woman who was able to obtain address information from your dealership? As she stated in a message to we with that address information! I would be glad to come in to the dealership and show the messagesI have had to take out a protection order against this person as she has begun stalking me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/12/02) */
After looking into the matter it appears that the proper people were not involved with the problemIf Larry H Miller's dent contractor caused a crack in the paint while doing his repair then we will stand behind that and have Mr***'s
vehicle repaired at no charge to himWe apologize for any misunderstanding
Initial Consumer Rebuttal /* (2000, 8, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Larry H Miller has agreed to repair the crack as requested and I have an appointment scheduled for 12/28/for the repairs to be madeThe manager who contacted me, *** *** has been quick to respond each time I have called and has improved my experience with the dealership

Tell us why here
When a vehicle comes into our service department for a warranty claim we are required to follow Chrysler’s procedures. If we do not follow these procedures, Chrysler will not approve the warranty claimChrysler will only warranty against defects not physical
Damages. When we looked at this vehicle we determined that there was enough physical damage to the wheel to cause the rack and pinion to fail. If we attempted to repair the vehicle under warranty, Chrysler would not cover the claim. Alignments are done by a computerized machine and the results are determined by a computer. There can be some small variances in the results based on the calibration and type of machine used.
We do thousands of warranty repairs and would never attempt to transfer a repair from warranty to customer payWe make sure that we follow Chrysler’s guidelines and procedures
We have worked with *** who is a Master Certified Technician for over years and have never had a complaint about him in regards to any confrontations with a customerWe apologize if Mr*** or his wife felt that he was rude to them
We stand behind our diagnostics but if Mr*** is unhappy with the work that we did, in good faith we would be willing to refund the $that he was charged by us

Complaint: ***
I am rejecting this response because:What they stated is not correctI came in for repairs on August 22nd, and then when I showed up to pick up the vehicle and was told it was fixed, I drove offIt was not fixed so I came back to have them the repairsThey had another tech take a look at the car and ride with me, and then told me that they didn't know how to fix it and needed to consult with ***On September 15th, I was told they thought they had a fix, and they made me an appointment for September 27thI came in to pick it up on the 28th, and it smelled strongly of smokeI brought it back in on September 29th to have them try to remove the smell. On the 30th, I tried to call the service department for over an hour (different times) and never had anyone pick up the phoneIt just continued to ring and ringI even had reception try to transfer me to someone's phone directly and never got an answer, so I headed up to pick up my car because I had a commitment at 3:and since I couldn't get ahold of anyone, I wanted to ensure I received my car in time to get to my appointmentI arrived at 1:They were supposed to deliver the car to me by 2:30, which means they would have needed to leave the dealership by 2:They state that I arrived too early, and they weren't done, but I was only minutes earlyThey also stated that they had detailed the vehicle, but it hadn't even been vacuumedSo when I mentioned that, they said they were still planning to detail it (in the next minutes)I still smelled smoke, and so did the second person that was with meSo we left the car with them to detail again. I spoke with someone in their corporate office, and also *** stated that they would try to work something out for me with *** if the smell still didn't come outThey both said they would be in touchI followed up with each of them once, and was told they were still working on itIt was mentioned that I could come in and trade to a new vehicle, but nobody ever called me back to tell me what they were going to do about it, or what value or consideration would be givenI never made an appointment for that SaturdayI told the salesman that when I heard back from them on whether they were going to make it right or not, I would decide on an appointment at that timeThere was never an appointment because I never got a call back.They have no sense of responsibility for the damage they caused, and they continued to put me offI have every conversation, both phone and in person documented, as well as every trip to the dealership for repairsI have the entire thing written up in a complete narrative to show how much of a run around I gotIt took from August 22nd until October 3rd, and even then the transmission issue wasn't fixed, and the my car was de-valued while in their careThey never called me back to tell me what kind of resolution they were going to offer, so it doesn't make sense that they think I would have made an appointment, when they didn't tell me how they would help me get out of the vehicleThey failed to include me in their plan, if they had one. Sincerely,
*** ***

Bupper was installed broken and when car was delivered it was quite dirty*** wasn't thereA guy named *** promiseddetail due to shop not wiping it downI did respond when communicated with I am only person on loan Should have been main contact Have pictures to prove dirty car and broken bumper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr [redacted] has not done business with Larry H Miller Chrysler Jeep Dodge Ram 104th since March of 2015.  We have very strict policies on personal information and that information is never released without proper authorization.

Paint repairs like these have to be authorized by the manufacturer.  We attempted several times to get approval through the manufacturer to get the repairs covered as did other dealerships, but were unsuccessful.  The customer needs to contact the manufacturer for further assistance on...

getting the paint repaired.

We have forwarded the information to the [redacted] Area Manager and the Service Manager with follow up with her and with [redacted] to make sure she was contacted.

There is no need to go through all of the customer's inaccuracies in their statement. Their vehicle has been recovered, and from what I understand they have picked it up from impound. We in good faith gave the customer their key to the vehicle and once the customer inspected the...

vehicle they told my Office Manager [redacted] they will be paying us for our services performed on the vehicle...

We have gotten her into a different vehicle she is happy with.

We are sorry to hear that you are having problems with your vehicle.  If you were near our facility we would be more than happy to offer you some assistance in trading out of that Jeep and into a different vehicle.  But all other types assistance such as buy-backs must be done with...

Chrysler, and since you are out of state should be able to be handled by a local dealership near you.

Complaint: [redacted]
I am rejecting this response because:  my vehicle was not repaired by Jeep.  I highly doubt that the [redacted] transmission shop diagnosed the problem incorrectly.  I also doubt that the extended warranty company that paid for the new transmission would pay for one if it were a simple repair.  They sent inspectors out on more than one occasion to [redacted] prior to approving the transmission to be replaced.  This should have been done by Jeep prior to returning the vehicle to me.  If it had been, I would have only paid the deductible once and as the Jeep Service advisor promised, "if the transmission had to be replaced, we would not have to pay for the transmission flush."Also, it wasn't a delay in Jeep to take our vehicle back in to be looked at because of pre-scheduled appointments.  We were told that you were short transmission staff and having to use engine mechanics as back up.  Maybe this is part of the problem.  Regardless.  My vehicle wasn't diagnosed and repaired as it should have been.  What caused the issue is not the issue. The issue is it wasn't repaired.  I am not satisfied and want to pursue further action to get resolution.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There was no contact from Larry H [redacted] We have been driving the car for 3 months now with no headlamp on the passenger side. Of course we attempted to change out the bulb. They couldn't get the car in the shop for 2 weeks. If it is under warranty and you don't have appointments open then what do you want the customer to do. The headlamp is sealed and the moisture shouldn't be able to get in the headlamp. They said they put in the claim through the warranty company and we called the warranty company several times and Larry H Miller did not put in a warranty claim what so ever. 3 months of lies and excuses.I'm done with Larry H. [redacted] They made appointments and never kept them. They said they ordered the part and didn't order anything. It was just excuse after excuse.  I will let everyone I know that they are the worst dealership to go to.
Sincerely,
Michael [redacted]

Initial Business Response /* (1000, 6, 2015/05/30) */
[redacted]'s part order was placed with [redacted] and the dealership was given a delivery date. That date was changed a couple of times by [redacted] and then cancelled by them due to no part being available for that year model. We have worked...

with [redacted] and found a part made by another company that repaired his vehicle.