Larry H Miller Automotive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. [redacted], I have spoken with our service manager [redacted] regarding your situation. You are welcome to contact him direclty but at this point we are in aggreeance with his previous answer. If you wish to view the video of your vehicle in our service department [redacted] is happy to show this to you. It is our understanding that this is a difficult part to obtain and that once it is available it doesn't always fit keys due to the age of key/vehicle. They are willing to attempt to do what they are able to do to satisfy your issue within reason.

To whom it may concern,  Please provide the name and address of the Larry H. Miller Dealership the customer is submitting the complaint about. Thank you, Julie D[redacted]

To whom it may concern, The customer's vehicle was recently at the Larry H. Miller Super Ford Salt Lake City for three concerns. The first was to complete Safety Recall 16S30 on their door latches. This was completed no charge to customer. Second issue was a shutter from the transmission. There is extended coverage on this issue up to 100,000 miles but the customer's vehicle has 113,315 miles so the program has expired. The dealership will not be held responsible for repairs as it is a now a customer pay item. Customer's final concern was for a stalling condition. The customer did not approve a complete diagnostic for this matter as there would be no coverage from Ford on these issues. The customer alleges Butterfield Ford didn't perform a recall properly. However a recall can never be “cleared” and can even be performed multiple times if still under the mileage and time restrictions. I did confirm there is a class action lawsuit against Ford for this concern. Owners can inquire about any payment they may qualify for at www.transmissionsettlement.com however I can’t offer any other info about this process as it is not handled at the dealer level. Thank  you, Julie D[redacted]
*

Korey,I am sorry that you are having an issue with one of our dealerships.  We have several locations in the Avondale area so if you could please let me know the specific dealership I would be happy to assist in finding a resolution to the problem. Thank you.Andrea L[redacted]Executive...

AssistantMiller Automotive Operations

Complaint: [redacted]
I am rejecting this response because:
It took over 3 weeks for a response and in the response the person asked if my car had been fixed and if not to contact her with the information to the dealership in which I was having issues with. I clearly have noted the name, address, and phone number of the dealership in my complaint. I also stated what I would like to have done to rectify the situation which she mentioned nothing about. And note, on her message to me, she states to contact her with the information on the dealership but does not even leave an email address or phone number to contact her. I feel that Larry H. Miller has not taken this matter seriously and feel that I have been completely taken advantage of. Not only is my brand new car a lemon, but the customer service and the way I have been treated has been the worst I have ever experienced. I will never recommend a Chrysler or Larry H. Miller to anybody, in fact, will tell people about the horrible experience I have had with this company. I am also in contact with a lawyer and will try and get in contact with a news station to hear my story.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it does not provide a solution. The exact dealership was mentioned in the original complaint as the Larry H Miller Used Car Supermarket in Sandy. My vehicle was dropped off today again to attempt to fix the issue. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I provided all information requested I was willing to work with you even after your mistake but your staff won't take the responsibility of their mistake, my husband asked your staff the night I traded my vehicle in for the new one if we were approved and the response was "yes we are good to go" with that information I proceeded with the deal and signed a contract, if your staff would have been honest and told me that I was not approved yet but I had good odds or we are still working on it, I would have NOT taken the new vehicle and traded mine in. I also did not authorize you guys to go to 15 different lenders and have them pull my credit 15 different times, If I would have known  I would have stopped the deal. Your staff was dishonest they were willing to make a deal under dishonest terms, because of that I have suffered a loss of 35 points on my credit score. I want to know what is your company going to do to fix that!! Also when we went to pick up our trade in  at your dealership your staff refused to give us our key fob which we turned in with our trade in and our original copy of our registration, how unprofessional!!!! so this is what I want:My Key fob backMy original registration backand how is your company going to compensate me for ruining my credit by being dishonest  
Sincerely,
[redacted]

[redacted], I understand that the frustration that you are feeling towards the dealership. I wish that I knew each of the employees at each of our dealerships but unfortuantely with 54 dealerships in 7 states it's tricky to be able to know each one of them on a first name basis. So, I do apologize if there was some delay to getting your complaint looked at.
It appears from your last response that the issue(s)has been resolved. I have also sent a copy of this complaint to our Senior Vice President over the Arizona market to look at with the General Manager of that location. We take each complaint that is filed very seriously and if we are having an issue at one of our dealership we appreciate our customers bringing it to our attention. If you should need any further assistance please feel free to contact me. Thank you.

Complaint: [redacted]
I am rejecting this response because: I don't understand how you can say you strive to exceed expectations? How did you strive to exceed expectations for me or the person that I recommended go buy a vehicle from you? This company should learn how to exceed customer satisfaction in all areas besides where only getting a loan/money is concerned and carry some Integrity with their word on doing what they tell you they will while sitting in that office. I had expectations because I was told by this company that certain things would be done or given to me that they did not follow through with. I can understand not everybody qualifies for a loan I get that, but while sitting in that office they do run credit checks they knew what my credit score was why on Earth would they give somebody a car for 2 months and then tell them to return the car or pay more them more money. Why would they tell you if you recommend our company to someone and they purchase a vehicle through us you will be given $200 for the referral. If they in fact are not going to do that then why tell the customer that? Or tell a 19 year old first time car buyer that was pressured into signing paper work that in less than 24 hours after signing papers he was bound to that contract and couldn't get out of it but yet the guy (me) that recommended he go to the company could get out of his contract after 2 months of driving a car he thought was his because he signed exactly the same papers as the other guy.  Please put yourself in our shoes. Tell me how in any of that the customer was treated fairly? Word of mouth is everything and why recommend anyone to do business with your company if that is the way your business treats their customers and does not follow through with what they say?
Sincerely,
[redacted]

To whom it may concern, Dealership agrees to reimburse for rental if customer can provide proof of payment and a copy of rental agreement. Will detail customer's car his next visit. Does need to give advanced noticed. Thank you.

Complaint: [redacted]
I am rejecting this...

response because: the aforementioned Mr P[redacted], had secured funding with three different companies. I was not able to leave work to sign a paper for him so he called the police and reported my car stolen. Returns car, small scratch able to be buffed easy with an actual wash. this company never informed me that I would not receive my refund and was threaten many times again by Mr P[redacted]. I would like at least three separate estimates of this so called severe damage that would cause my $1500 dollar. This is very unethical on the part of this company. 
Sincerely,
[redacted]

Mr. [redacted], I apologize for the situation and thank you for bringing it to our attention. I will inform the General Manager of the situation and request that he take care of the credit issues on your behalf. - Lindsey B[redacted]Executive Assistant Larry H. Miller Automotive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
None of the responses were satisfactory. I did call Mr. C[redacted] on 10/01/15 again and we were able to come to a resolution in this matter. He provide me with a $300.00 gift certificate to his dealership. This was sent by UPS and I received it over the weekend.
Sincerely,
[redacted]

To whom it may concern,  Please provide the name/address of the Larry H. Miller Dealership the customer's complaint is regarding. Thank you, Julie D[redacted]

To whom it may concern,  Please provide the name/address of the location of the dealership the complaint is regarding. Thank you, Julie D[redacted]

Mr. [redacted],I'm sorry to hear that you're experiencing issues with one of our dealerships. So that I can assist you, will you please let me know what dealerships it is?Thank you, Sami

To whom it may concern,  Which dealership is this complaint against?  Thank you, Julie D[redacted]

To whom it may concern, The customer's vehicle has been in the dealership's service department a total of 5 times. Two of which are related to the transmission concern. The dealership has not been able to duplicate the customer's concerns. The customer drove with a technician to road test the...

vehicle and the customer was not able to show the dealership his concerns while on the road tests. Customer also told the advisor they have taken it to other places who also have had a difficulty duplicating the concern. Neither the customer, or their after market warranty have been charged for any repairs to rectify the customer's transmission concerns. The customer did drop their vehicle off Sunday night and the dealership is currently making every attempt to duplicate the concern in order to better assist with repairs. Thank you, Julie D[redacted]

Initial Business Response /* (1000, 5, 2014/08/27) */
Contact Name and Title: [redacted] Service Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@lhm.com
We have been in contact with the customer and a resolution has been reached.
Initial Consumer Rebuttal /* (2530, 8,...

2014/08/28) */
I have been contacted by the dealership and they have offered a solution to this issue which is acceptable. Thank you for pursuing my complaint.
Best Wishes,
[redacted]