Larrison &

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

? "I do not remember who, but on 4/29/2011, someone from *** ***? asked for two dedicated IP addressesIt might have been *** ***I remember working with him a lotOur billing system bills the credit card on file for any invoices that are unpaidA few weeks ago, our billing
system billed your company and, again, I don't remember who had given us Lisa's credit card number but our billing system billed her card for the invoiceIt might have been Lisa who had given us her credit card number (the year prior)Anyway, she was billed for the dedicated IP addresses for invoice ***? in the amount of $She notified us that she did not want to pay the invoice, so a refund was issued on November 5, 2017, which was the same day that she contacted us."

Hello Revdex.com
I am aware of this situation.  I called the client to "walk him though" how to login to his control panel, check his statistics, and read his email.  As it turns out, the client was logging into the wrong server.  We upgraded his server about month prior,...

emailed all customers prior to the upgrade to notify them, but apparently he did not see the emails.  The client was trying to login to the old server which was no longer receiving traffic and this is what caused him to become frustrated.  
As soon as I got the customer on the phone, I taught him how to login to the correct server and all is well.
Thank you,
[redacted]

Hello.  Please accept our apologies.  The domain on your web hosting account contains Gmail, which is not allowed by our data center.  The payment has been refunded.  Our billing department flagged your order as fraud (because of the domain name) and this is the reason....

 Again, my deepest apologies.

"I do not remember who, but on 4/29/2011, someone from [redacted] asked for two dedicated IP addresses. It might have been [redacted]. I remember working with him a lot. Our billing system bills the credit card on file for any invoices that are unpaid. A few weeks ago, our billing...

system billed your company and, again, I don't remember who had given us Lisa's credit card number but our billing system billed her card for the invoice. It might have been Lisa who had given us her credit card number (the year prior). Anyway, she was billed for the 2 dedicated IP addresses for invoice [redacted] in the amount of $176. She notified us that she did not want to pay the invoice, so a refund was issued on November 5, 2017, which was the same day that she contacted us."