Responded to a call and mistakenly referred the product as a [redacted] instead of a [redacted] Customer became aggravatedCustomer insisted that he wanted a new MicrowaveI told him that the microwave is repairable and protocol is to repair firstHe became angry and proceeded to give me a hard time throughout the callI apologized and told him that I would be happy to return and repair it
Responded to a call and mistakenly referred the product as a [redacted] instead of a [redacted] Customer became aggravatedCustomer insisted that he wanted a new MicrowaveI told him that the microwave is repairable and protocol is to repair firstHe became angry and proceeded to give me a hard time throughout the callI apologized and told him that I would be happy to return and repair it