LaQuinta Inn and Suites by Wyndham

My son and I recently stayed at this hotel 10/27-10/29,2017. The room was reserved and pre-paid for. At checkout we were told we had no extra charges. On Oct 31, $30 was deducted from my bank acct. I called this business and spoke w/Katie, who informed me the charge was "because I had stolen 2 pillows." I have never stolen anything in my life! I immediately requested to speak to a manager and requested an immediate refund. She informed me this could not be done as the theft had been reported. She stated the mgr, Bob "was not on property and would probably not have time to call me back, but was the only one who could address this issue and there was nothing further I could do and I would not be given a refund." It is now Nov 3 and no contact from this business. I have also reached out to their corporate office. I have filed a claim with my financial institute. As to my stay: When we arrived at our room at check in, there was a large pair of men's jeans hanging in the closet and the room had no condiments, the microwave did not work, nor did one lamp. Bob, the noted mgr was not seen on property during our entire stay. The only task housekeeping did during the stay was make the beds. Trash was not emptied and room was not cleaned. In my opinion, had the room been checked and stocked prior to our check-in, the missing pillows probably would have been noticed then. I will not be held responsible for past guests and inept employees.I would not recommend this business to anyone planning a visit to this area. We travel a lot and do many hotel stays.