Absolutely horrible customer service After doing business with them for years, I called them early afternoon on Wednesday to place an order My tank meter (which they provided) read 5% The gas ran out on Saturday When I called on Monday, they told me it would be Tuesday or Wednesday before they would be there I explained that I was now out of gas, but this didn't sway the anticipated delivery date Ten minutes later, they called to inform me that since I was out of gas now, they would have to charge me an additional $for a tank inspection At that point, I told them to pick up their tank and that I wouldn't be doing business with them again In less than one hour, their truck pulled up to remove the tank Really??? You could get there in one hour to remove the tank, but take more than days to deliver a purchase? I paid my bill in full for years and was always on time Never again
Absolutely horrible customer service. After doing business with them for 14 years, I called them early afternoon on Wednesday to place an order. My tank meter (which they provided) read 5%. The gas ran out on Saturday. When I called on Monday, they told me it would be Tuesday or Wednesday before they would be there. I explained that I was now out of gas, but this didn't sway the anticipated delivery date. Ten minutes later, they called to inform me that since I was out of gas now, they would have to charge me an additional $75 for a tank inspection. At that point, I told them to pick up their tank and that I wouldn't be doing business with them again. In less than one hour, their truck pulled up to remove the tank. Really??? You could get there in one hour to remove the tank, but take more than 6 days to deliver a purchase? I paid my bill in full for 14 years and was always on time. Never again.
Absolutely horrible customer service After doing business with them for years, I called them early afternoon on Wednesday to place an order My tank meter (which they provided) read 5% The gas ran out on Saturday When I called on Monday, they told me it would be Tuesday or Wednesday before they would be there I explained that I was now out of gas, but this didn't sway the anticipated delivery date Ten minutes later, they called to inform me that since I was out of gas now, they would have to charge me an additional $for a tank inspection At that point, I told them to pick up their tank and that I wouldn't be doing business with them again In less than one hour, their truck pulled up to remove the tank Really??? You could get there in one hour to remove the tank, but take more than days to deliver a purchase? I paid my bill in full for years and was always on time Never again
Absolutely horrible customer service. After doing business with them for 14 years, I called them early afternoon on Wednesday to place an order. My tank meter (which they provided) read 5%. The gas ran out on Saturday. When I called on Monday, they told me it would be Tuesday or Wednesday before they would be there. I explained that I was now out of gas, but this didn't sway the anticipated delivery date. Ten minutes later, they called to inform me that since I was out of gas now, they would have to charge me an additional $75 for a tank inspection. At that point, I told them to pick up their tank and that I wouldn't be doing business with them again. In less than one hour, their truck pulled up to remove the tank. Really??? You could get there in one hour to remove the tank, but take more than 6 days to deliver a purchase? I paid my bill in full for 14 years and was always on time. Never again.